Excellent group of people, fair, reliable and trustworthy. Gave excellent service with a smile and…read moreat a price that won't break the bank. I'm a customer for life!!

Called to schedule an appointment the day before around 5pm. Had me drop off my truck the very next…read moremorning for both front wheel studs and tire balance/rotation. They had it done by noon that same day. Everyone I talked to was very nice, good people. Clean shop with free snacks and drinks. I had a great experience here and would recommend to any friend.

I'm going to rant. About a year ago, we had our car towed to Larsen's for a diagnostic for chugging…read more& smoking exhaust. They had it for weeks before they called to tell us we needed a new/used engine & quoted $10,000 to put in a used motor with 161,000 miles on it. We obviously had to give that some thought & went to pay for the diagnostic & arrange to have it towed home. We asked the mechanic for some clarification & he said he "suspected" a blown head gasket or broken O ring. I asked what code had come up & he said he didn't remember. He then went out to try to run the obd while it was up on the wrecker, but the battery was dead. Our car has been sitting in our yard as we continue to pay the notes on it. However, I didn't trust the diagnosis Larsen's had given us. We finally had a "mobile mechanic" come by & check it. His obd clearly stated it's the turbo. That diagnosis confirmed the research I'd done at the beginning. Now imagine if we'd replaced the engine for $10,000 and it was all for nothing. Never trusting Larsen's again.

DO NOT use these people. i paid almost $2,600 to have a new head lamp installed . After picking up…read moremy car 5 different times and them telling me ita fixed and it still wasnt working. i finally told them can i just get my money back i will take it elsewhere. i was told they will call me back. only to be disged and ignored and not answered. Taking 2,600 from someone and not even fixing my car. not to mention one time the last time i picked it up and the light once again stopped working 2 hours after getting it, i still dropped off another $100.00. When i could of easily kept that money. But Im a honest person. They can't say the same. I unserstand keeping the money charged for the new headlamp considering its in my car now. But keeping all the rest of the money they charged me to fix the issue ( that they did not fix ) is beyond me.

Both my vehicles needed repairs - AC and related systems, front end, fuel filter, check engine…read morelight, etc. All repairs completed timely and with care. I am completely satisfied with the service, the price I paid, and the quality of communication from service provider.

The tow truck driver recommended the place. It was dropped off five days ago and has yet to receive…read moreupdates. I finally called on the fifth day, and Dale said they were too busy to take the vehicle elsewhere. Need lessons in customer service.

much betta!! finally guy that knows wha he's doing and won't scam! got too work & didn't stop still…read morecompleted

After researching auto shops in Dayton Tx and surrounding area several shops came up with…read morediagnostic services & repairs etc. but apparently J.V.'s Diagnostic and repair doesn't offer Diagnostic services? Very disapointing and a waste of my time searching. Their page offers just about everything do anyone looks for diagnostic or auto repair services might want to call them before entering all your information online. Total waste of my time and their website and name are very misleading " J.V.' Diagnostic & Repair" and I located them on Yelp.

Thorough, honest service. I came in for an oil change only to find out I had been getting the wrong…read moretype put in from another shop! (Yikes) Randy took the time to check in with me about the service, research the correct oil and offer an alternative that was a bit cheaper. He even offered future advice for me to make smart oil purchases in n advance. He and his crew were great to work with and I really appreciate their mindfulness.

Highly recommend! Very helpful people. They also did exhaust work on my truck and did a great job…read moreon it too.

I have brought my truck in there 3 times now and everyone is so friendly and willing to work with…read moreus, just had my rear end fixed and I couldn't be happier with the price and quality of work. Brought it in for my torque converter as I tried to do it myself and they were able to fix it and put everything back together that I had taken apart will definitely be bringing any of my vehicles back there if I have future problems

Transmission Exchange in Liberty Texas is holding my car hostage. I paid them $7,340. The company…read moredid not fix my car and I have been without the car from August 2nd 2024 to September 24, 2024. It was supposed to be a transmission replacement. They did not guarantee their work and now they won't release my car back to me so I can take it away from the shop after making my car worse. The owner of the shop would not admit that maybe he made a mistake on the car. He would not negotiate any fixes after the amount of money I spent. They have also affected my entire life. We live in a very mobile world where we have to have a car.

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

I had Fortuno's Mobile Suspension and Tune up change the spark plugs and wires, because #4 cylinder…read morewasn't hitting, rats had eaten through a plug wire. My automobile was running a whole lot better on five cylinders before the so called manchanic worked on it than it was after he worked on it. And now it is running so rough it may be running on only 3 or 4 cylinders and the trimming is probably off. The only reason they got a one star is it called?I didn't see anything lower! There are plenty more?I would like to write about how this mechanic has cost me in money, time, energy etc. I just don't have the time or the patients or I don't feel like it.

From the owner: Your mobile mechanic for expert brake, suspension, and tune-up service — whenever and wherever you…read moreneed it. Better rides. Better service. Delivered to you.