Wait time was only problem. Although the receptionist was not friendly. She did not smile and upon…read moreleaving even I asked for an emailed report, she made no eye contact nor did she say goodbye, even though I help pay her salary

X-ray technicians seemed very competent - seemed to know exactly what they were doing…read moreAnd do that well - with expert ability plus kindness & consideration. Would, on the results, like to know about both thumb joints that are painful: Osteoarthritis present there also ?

What a great value. Very satisfied. Everyone there was great and professional. The tech seemed…read morevery experienced.

am very disappointed with the level of service I experienced. When I arrived, I was told to fill…read moreout paperwork. After I finished and returned the paperwork, another patient came in shortly after and was asked to fill out the same forms but was also offered water or another beverage from the mini fridge, something that was never offered to me. The difference in treatment was noticeable and unprofessional. Additionally, after my MRI was completed, I was given a DVD containing my images. Considering that DVD players are not very common anymore, this already seemed inconvenient. When I got home and attempted to review the files, there were no images in the folder. I called the office to ask about this and was told by the older lady that the DVD was only for my doctor to review. However, I had been told earlier that the images were already being sent to my doctor and that the DVD was a copy for my own records and review. When I explained this, the staff member dismissed my concern and stated that I "wouldn't know what I was looking at anyway." This response was both unprofessional and dismissive. If patients are given copies of their imaging, they should at least be able to access the files. Otherwise, it raises the question of why patients are given copies at all. Overall, the experience left me feeling poorly treated and frustrated with the lack of professionalism and clear communication.

I know the difference between incapacitation and rehabilitation. What the team at Cen Tex have done…read morefor my health is beyond words. The entirety of the effects of a work related injury to recovery is and has been handled professionally, empathetically and continues to yield the results that are expected. If you need a group of professionals who care and are armed with the knowledge to deliver care, Cen Tex is profoundly recommended. Thank you members of Cen Tex for your continued dedication to the care of members of our community.

I have been doing physical therapy here for almost a year for neck and shoulder injuries. My range…read moreof motion has improved significantly. The staff is friendly and very helpful. Along with the PT I have been getting massage and Chiropractic adjustments. They recently added a Nurse Practitioner who has been very helpful. I cannot recommend them highly enough

This is the worse ER in the entire state, this place is a perfect example why our health care…read moresystem needs a total restructure across the board, I called to my insurance before I went there to be sure that it was in network, which it was. I was in so much paint due my cappella dislocated, so I want to get attention ASAP, it was a big mistake from many all related to this place, it seems like Baylor owns only the building, but all the doctors, medical tech, and administrative personal are outsourced, I got like three different bills from companies I haven't heard of course out of network, so I have to paid out of pocket despite the fact that I asked the person at the from desk if all services were covered by my insurance, which they replied: "yes", what a rip off, I can believe this is a hospital, my insurance was charged with $2500 for the ER plus $ 700 for the doctor and on top I get $518 for an exam. Next time I'll go across 35 a real médical center Huguley Hospital, I updating my reviews because they look into my case analyzed the facts and corrected the problem, I do appreciate that and I'm satisfied with the resolution.

Baylor Scott and White Hillcrest ER was a horrible experience. The Doctor nor the staff didn't…read moreexplain things well, didn't clean our sons wounds properly and didn't seem to care. Did not bother to put bandages on the wounds and sent him home like that. He had to take his own leads off his body. Horrible care!

This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

This place is garbage. Went in for a quick x-ray and was the 2nd person in line, got the x-ray and…read morewaited for almost 3 hours in a room because they said they didnt have anyone to read the results. I can understand this but the people running this place said they could not and would not email me or call me with the results. I will never come to this place again.

This little place is clean and welcoming. My Mother's little adopted pup was traumatized by being…read moreprolonged boarding where she developed an aversion to brooms and mops while her owner was unexpectedly hospitalized for over a month. Shortly after which she passed away and for three days this little pup was alone with no food or water and feeling abandoned again. But, for a shy newly social again dog, she absolutely loves going to Pat's. After her first visit she doesn't have to be coaxed or carried in. Her grooming job is perfectly done and brushed out thoroughly. I have only seen small dogs, so I can't say how she would handle or if she does large dogs. But for my Mother's Schnauzer mix it was a match made in heaven and the price was not just reasonable, it is affordable for senior pet owners.

This place took really good care of me. I came in during flu season during a busy Saturday. The…read morefront desk let me know how many people were ahead of me so I didn't have to worry to much and waited about 30-40 minutes. I had such a strong cough that I was vomitting and couldn't get through my daily duties because the cough was so severe. The staff really listened to my issues and were so compassionate. I am truly grateful for the very skilled Nurse Practitioner-- a nice young lady, blonde hair-- forgot her name. She gave me just what I needed to heal and after just 24 hours I am a new person. No more debilitating cough! Great walk in clinic ! God Bless you guys!

So pleased with visit. First time visit and went to web page to "Get in Line" and great feature…read more Staff was amazing. Dr Newman was compassionate and caring. He wanted to get to know me before his diagnosis. My primary care doctor had no openings and I was concerned I had poison ivy and was getting worst. Very happy we found this location for minor needs. You will not be disappointed.

Traveling veteran in need of a prescription I left at home. Step one I called my veteran pharmacy…read moreat home for instructions. Drove to Doris Miller VA medical hospital. Went to business office. Go myself enrolled there. Next presented myself to pharmacy for 10 days supply of my medication. Short wait to received my meds. Then back to business office change my enrollment back to west Los Angeles VA med center. All done less than 45 minutes. Thank you Veterans Affairs!

discharge. 4. Why I was discharged around September 21 and…read morewhat clinical factors were considered. 5. What follow-up was ordered after my self-harm crisis. 6. Whether Dr. Strauss or other members of the treatment team attempted to contact me after discharge. 7. Why there was apparently no meaningful follow-up until my contact with the Patient Advocate on October 5. 8. Whether my VA medications were appropriately reviewed and managed. 9. Whether my severe lack of sleep was assessed and treated appropriately. 10. Whether my mental-health condition was reassessed after the self-harm incident. 11. Whether my homelessness and other major stressors were incorporated into my treatment and discharge planning. 12. Whether my treatment records accurately document what occurred. 13. Whether there were opportunities for intervention that were missed. 14. What steps the VA will take to prevent another veteran experiencing a similar crisis from falling through the cracks. 7. What I want from the VA I am asking for more than an apology. I want accountability, answers, and appropriate care going forward. I want the VA to acknowledge the seriousness of what happened and explain what was done to protect me after I harmed myself. I also want an opportunity to participate in developing an appropriate treatment and safety plan going forward. I am a veteran who was already struggling with homelessness, low self-esteem, lack of sleep, medication issues, and significant emotional distress. When I reached a point where I attempted to hurt myself, I needed the VA to recognize the seriousness of that crisis and respond accordingly. Instead, I felt increasingly alone and that my situation was being managed rather than understood. I am asking the VA to listen to me, investigate what happened, provide me with the answers I deserve, and make sure I receive safe and appropriate care going forward. Respectfully, Rachel Starn Veteran [Last four of SSN / VA file number, if appropriate] [Phone number] [Email] [Date]