TO ALL VICTIMS OF LEGACY: If you want to get your car repaired and the claims department at Legacy…read moreSTILL isn't picking up the phone, 1. File a claim with your state Division of Insurance. 2. Send an email to the address investigativeunit@trexis.com, which you sent pictures of the accident to telling them that you will take legal action if they do not reimburse you for damages. I did this and received a check dated the same day as my email. They, of course, did not reply to the email. 3. Take the check to your local dealer, schedule a service appointment, and Legacy will have to work with the dealer to issue a supplementary check based on the dealer's estimate compared to their own. This will take a while but you will get your car repaired and Legacy will pay the auto dealer. Previous review: This company is actively engaging in insurance fraud. If you call to inquire about a claim, they place you on hold in a 10+ person queue. After you get through the queue, the automatic voice recording says they are having system issues and asks you to call again later.

If I could give this -5 stars I would. Worst insurance…read morecompany ever!!!!! I was unfortunate to be hit by someone who has this insurance. I took my car in to get an estimate, and I had to fight them to pay the claim. I still ended up paying a chunk out of pocket. Carlos who was assigned to me was an asshole, the entire experience was the worst I have ever been through. I've been in three wrecks in my life , all not my fault, but the other two were paid in full with no issues. The repair shop I went too said they continuously have issues with this insurance company not paying for all of the estimate. Please do not give them your business.

I have had my homeowners insurance policy with Pekin insurance. Today I had a letter received…read morestating they are canceling my policy due to the fact I do not have my cars covered under Pekin . 29 years of paying premiums without a missed payment and now they take my money and run

RE: HOMEOWNERS INSURANCE I had a burst pipe in my ceiling…read morewhich did a considerable amount of damage. This occurred in March. It's now July and they haven't fully paid off the restoration bill yet. They use subcontractors who don't care about timely assessments or action. I do not recommend this company at all. They and their contractors have been painfully excruciating to deal with.

The AZInsurance Team has continually met my insurance needs for both home and vehicles. Not only…read morethat, they're responsive, knowledgeable, and pleasant professionals who acknowledge you as a valued customer. All of this along with affordable rates. It's a triple win for me! Mary and the full team are at your service.

I have gotten the best rates since signing on with AZ Insurance Team. Dave helped me this week but…read moreeveryone in the office has been great to work with. They seem to be a team that will find a way to help instead of saying they can't do it. Thank You!

Kevin is a great person as well as insurance agent, very knowledgeable, responsive, and easy to…read morework with. He explained everything clearly and ensured it was understood. Highly recommend.

Kevin is the best agent ever ! Most of us dread calling our insurance company - you don't ever feel…read morethat way with Kevin! He always answers the phone, and he always goes above and beyond to make sure that we are happy . He is so knowledgeable about insurance, and is very thorough in explaining your options . We insure our home and cars & toys thru him. I cannot say enough great things about him - thank you for always taking such great care of our family !

Judy Aguilar is an excellent State Farm Insurance Agent. She and Angela have handled every…read morequestion i had and found ways to save us money without losing coverage. Her office returns calls promptly and has backup to take your questions even if Judy or Angela are unavailable

State farm is apparently an insurance company that only likes having you as a customer so long as a…read moreclaim is never filed. Once you make a single claim, they drop you. So if you never file a claim on anything, state farm is probably a decent bet. Have one claim filed against you though, and you may as well kiss your coverage goodbye because this office lacks any sort of vertebrae to push back on State Farm's underwriters and fight to back you up.

I cancelled my policy after an Auto renewal (less than 48 hours after the renewal) due to a price…read morehike. I have a clean record and without warning my policy went up by more than $20 a month. They pulled $107 from my account for the payment. They then took about 9 weeks to return my money, of which only $50 was returned due to a multitude of fees that they had trouble explaining. Do NOT use this company as they have no loyalty. I was a customer for 3 years prior to this, and they treated my very poorly when they realized I was leaving. Currently filing a complaint with DORA

An utter scam of a company. Was hit by an unlicensed driver insured by this horrible company. Took…read more1 week to respond to the claim. And now all I'm hearing is that they are giving the insured time to respond. It's been almost 3 weeks. Horrible company, with horrible response time, horrible customer service. Rude and unhelpful. Wouldn't be surprised if they are up to some legally questionable things. Will probably be pursuing legal action gains this sham of an insurance company. I would be insanely ashamed to work for or represent this company.

It might take a little more than 15 minutes, they don't have hilarious camels, geckos, flo's, or…read moreheartfelt and humorous commercials like a good neighbor or mayhem. But when choosing something as important as the insurance that you will need to call upon in a time of need and confusion, it's best to consult true professionals that are able and willing to answer your questions and find you the right policy/coverage to fit your needs and budget. AZ Insurance Agency writes policies for a wide variety of quality insurance providers and have a good knowledge of their product line to fit your personal application. My experience with them was very pleasant and streamlined, most of the process was able to be handled outside of their office over phone/email. I look forward to doing business with them again.

Great and honest place for auto and home insurance. I refer all my family and friend here. So happyread more

Jennifer and Ashley are awesome, this has been the best office with communication skills. Emails…read moreare responded to very quickly and calls are quickly returned. My wife and I had to file a claim and they helped us get through the tough time. They went the extra mile and made a few calls to the at fault drivers insurance company to get the claim transferred over to them and to get the ball rolling on the repairs for our car. It really saved us a big headache. We also had check up calls from Ashley to ask us how everything was going and if we needed anything.

Nicole assisted with the initiation of car insurance along with life insurance. She was great and…read moregot me the insurance within minutes. She was very helpful and quick to respond to any of my questions or concerns. Insurance was cheaper than my previous one and customer service was fantastic, double win !! :)

Just got off the phone with Bill. It is refreshing to speak with a business that is knowledgeable,…read morehelpful and has integrity! Bill outlined our small business options & pitfalls and outlined for us some of the regulatory steps needed with moving forward with a business health plan. We definitely plan on having more conversations and putting a plan in place that will work for our business. This is definitely a 5 star +++++++ business with integrity!

We have been working with Focus Benefits Group for 5 or 6 yrs now. Layle has always been very…read morehelpful and prompts us to get information to her as she needs it. Bill and Layle came to our office yesterday, answered all of our questions, made some examples on the whiteboard! Bill even offered to come to late night coffee if we have any more questions;-) I would recommend this company. Aaron ( ArDan LLC)