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    TotalRehab Therapy

    5.0 (4 reviews)
    Closed 7:00 am - 7:00 pm

    Services - TotalRehab Therapy

    Physical therapy

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    Momentum Physical Therapy

    Momentum Physical Therapy

    (5 reviews)

    Momentum Physical Therapy has been great! The PT and his staff are friendly, attentive and…read morepersonable. Marshal (the dog) is on site and super friendly! I look forward to being greeted at the door by Marshal at every appointment! Everyone at this location is great and I have had a really good experience!

    Momentum has very good physical therapists, but terrible admin, deceptive billing practices, and…read morepoor operations management. 1. When I first called to make an appointment, I specifically asked if I would incur any out-of-pocket expenses. I was told no and that I had met my deductible after my insurance was run. I was aware that I have coinsurance, but I have never received a coinsurance bill for chiropractors or other physical therapists. 2. When I attended, the physical therapists were double-booked. Generally there was one therapist per about 3-4 patients. I have been an athlete my entire life so physical therapy is not new to me. This is the first time I have been compelled to get my phone out and play games waiting for the PT to complete working with another patient. 3. I received an itemized bill that has different prices for THE SAME billing code. I called to clarify how I had an outstanding balance given that I was told I would not have to pay anything out of pocket. I also asked why THE SAME billing code has different prices. I was told a manager would call me back. They never did. Rather, I received another letter threatening to send me to collections. I called again today and I was told that whoever was supposed to call me back "did not see a reason to." Clearly they care about money more than their patients. The physical therapists are fine professionals, but whoever is running the admin, billing, and operations should be fired. There are physical therapy clinics on every corner in Illinois. Next time I will go elsewhere.

    TotalRehab Therapy - physicaltherapy - Updated May 2026

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