I went to this store the other day to try and get a new phone and the worker Araceli was amazing !…read moreshe had me fixed up in little to no time! and her personality is what made it so easy! most days, you can't find customer service reps who are kind and show no attitude so I was very pleased and will always use this store as long as she's there!!

The people at this store lied to us about how much our bill would be. The man in particular who…read morekept trying to increase our bill and completely tricked us is Marcus the district manager. We have been paying $200 a month more than what we should have. Tricked us into agreeing to buy an Apple Watch. Told us it would be free for the watch and our bill would be cheaper. Since we were paying $300 a month for phone bill we went to the other AT&T store and they told us we were paying way too much. Tried to return the Apple Watch and said it was too late to return and now we owe $500 for an Apple Watch that we were told would be free from this AT&T store. I never have issues with businesses, but PLEASE do not go to this AT&T store unless you want to lose hundreds of dollars. Just use the store across from Walmart.

The store owner is very polite and courteous both him and the phone technician are very…read moreknowledgeable in cell phones and cell phone repair. I highly recommend them. Oh and they have the lowest wine prices in all of jasper they are cheaper than the grocery stores. They sell the phone cases and accessories too. I have never had an issue with my repair and if there was ever an issue I'm sure the owner would be reasonable and resolve it. Check them out

I'm beyond mad! Read my review of the crook!…read more DO NOT BUY ANYTHING FROM HERE OR HAVE YOUR PHONE REPAIRED HERE!!! My wife dropped her 3 day old iPhone 6s and cracked the screen, that afternoon she brought it by here to have the screen replaced. After 2 weeks the replacement screen starts flickering and showing vertical lines. I'm thinking maybe the screen wasn't plugged in well and it might have to be reconnected, that's understandable maybe this guy was busy when he was working on her phone. She takes it by explains what's wrong and he tells her the LCD has went out in the screen he replaced 2 weeks prior and says he can sell her a new one... this is completely unacceptable and I will be having conversations with several local media facebook pages as well as posting on every electronic/cell phone buy/sell/trade page I can find just to see how many other people have been unhappy with this local business. Perhaps then the owner will start to understand what customer service is all about. You don't build a relationship with a repeat customer by not standing behind the product you install for $100. You hurt my wallet now I will work to hurt yours. I promise I will more than go out of my way to let every potential customer you may have know what type of person they will be dealing with before they spend their hard earned money in your establishment. I could understand if it was an old beat up phone that wasn't taken care of but we're talking about a grown 30 year old woman's phone that takes care of her possessions, the screen was cracked in an accidental fall the first time NOT from neglect. This situation is beyond ridiculous.

Walk in, No greeting. No one acknowledged my presence. There is no "line" or discernible order to…read morewho goes next. There is no way to my knowledge to "sign up" to be given a place in line. At least half a dozen other customers waiting scattered around the store. All I wanted was to walk in, buy an item, and then leave. I ended up waiting 10 minutes without so much as a peep from the employees. Instead I tossed the item I had chosen on the counter and walked out. Three employees chatting nonchalantly with customers. No one bothered to say "ill be with you shortly" or anything of the sort. I will never return to this store. Situations like this are why online retail seems much more appealing to so many people. Amazon is looking better and better. If there was an option to give zero stars, I would. Suggestion: add a greeter asome sort of discernible queue. Update 7/15/19 Let it be known that contact information has been exchanged as of the day of the review. At&t has not contacted me yet. So they project the image that they are willing to be helpful, but do not back it up with actual help.

I love my cell phone, Directv and Internet bundle! 5 out of 5 stars, would definitely recommend.read more

Horrific customer service. Went in there looking for a phone and not even a hello we will be right…read morewith you . After sitting on the couch waiting for them to help me for ten minutes I left . Will never return. This is why I left Verizon to begin with. Their customer service is horrible. Guess I forgot just how awful they were. STAY AWAY

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Prices have gone up too much especially for us on fixed incomes. Ridiculous. I am thinking if…read morechanging providers.

Internet consistently drops multiple times per day, especially during the evenings. It's extremely…read moredisappointing and annoying

Called to set up an appointment in Birmingham -- recording sends you to icracked.com to book…read moreappointment. I requested next day for an iPhone screen repair. Two hours later, iCracked texted me to say no one was available. Looks like this national business is no longer operating in the Birmingham area. Save some time and track down a brick-and-mortar operation.

Scheduled a repair online and received a text indicating they were scheduling a technician. I…read moredidn't hear back before my requested appointment time. Some semblance of follow up would have been at least somewhat professional, especially at a $40 premium over what I've been quoted from brick and mortar locations.

I get 117mbps download and 12 upload very fast and seldom it drops out, for gaming this is A+…read more where else you gonna get this speed ????? Charter A+ in my book

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

(205)471-0557 is the wrong number. I know because this is my number. Please stop calling me. Thank…read moreyou.

From the owner: I specialize in virus removal pop ups spyware blue screens on all desktops laptops and netbooks...I…read morealso fix iPhones and android screens that are cracked