Sales person Eugene on cattleman. Answered all my questions…read more He help me to upgrade my phone

Rob is an excellent sales rep and continued to work with for months after my purchase. His customer…read moreservice follow up commendable. Thanks Rob I appreciate your follow up. June

Thank you to Ricardo Cortez for providing knowledgeable, helpful and patient solving my iPhone…read moreissue. His coworker Dylan also assisted in the service! I'd been to this store before and have always been impressed! Thanks Guys

Today we worked with manager Musa and he was extremely informative and professional…read more He took his time and provided a lot of options and guided us. We are extremely thankful for such a though visit and appreciate his expertise.

After being w mint mobile for a couple years, my SIM card died. I spent a couple hours on the phone…read morewith Mint and they had a variety of excuses as to why I could no longer get my phone to work properly. It's amazing how naive custimer support thinks customers are. Anyway, I said when I leave work, I'm going to stop by the first cell phone company I see and I'm changing services. T-Mobile was the winner. I spent 3 hours in T-Mobile waiting on a kid who seemed very knowledgeable setting up my new phone and a watch for me. I had to leave at the three hour mark because I wanted to let my dogs out but the guy said my phone was good to go. I believed him. Wrong answer. Nothing had been transferred over in terms of apps and only about three quarters of my contacts. I remember even asking the guy why it took so long to transfer things over and he informed me it depended on how much was on my phone. Well, that was obviously a lie. The next day, Sat, i call T Mobile, still believing that i can get this phone issue solved. Nope. The six digit PIN I had created Friday night had disappeared and T-Mobile had no proof that I said you I said I was I was advised to wait until Monday and go back to a brick and mortar to verify my existence and create another pin. Monday, I go in the store. The manager sets the phone up, performs the transfer again. He also spends another 10 mins trying to figure out where the microphone is that I can use with texting. I'm silently thinking if it takes a T-Mobile employee 10 minutes to find that feature, it's a good thing I didn't spend any more than five mins concluding that for $55/month, T-Mobile Brick and Mortar can take care of this. Even though the apps transferred over, I now have to look up all the passwords for my apps. I also have an issue with Gemini: I don't know what it is and I can't seem to get rid of it. If i were 20, I'd gladly waste my life with this mess but I ain't. I never had these kind of issues with Mint mobile. It's 2026, I made two trips now into a brick and mortar for T-Mobile that I didn't have to make with mint mobile. Im also paying $55 a month. For a name brand, top of the line cell phone company, I expect the best. That $55 is a supposed military discount and I don't buy that either. I am amazed that people pay money for the above. I decide I've had enough so I call T-Mobile for my account number and a porting pin. Now you would think that would be easy and you'd be wrong. This is T-Mobile; the best of best as I've experienced above. T-Mobile isn't allowed to text me a porting pin because my phone number won't allow it. Huh? The guy starts apologizing: I hate fake apologies it's a waste of time but that's all I've been hearing from T-Mobile for the past month. I'm then told that I need to SURPRISE! Go to a brick and mortar to get my porting pin. Now there's a t-lite app on my phone that could reveal that info, however, that information is not available on my app. No one knows why but gee we can apologize. I hate T-Mobile: I suspect I'm too white trash to appreciate the wonderfulness of the above.

Biggest worthless piece of garbage. The 5G home internet doesn't work…read moreAnd we spend more time on our unlimited phone plan through AT&T and get better service. I would not recommend.

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If you want to wait all day and not be acknowledged this is the place for you. People and time…read moremanagement are terrible.

Good service and very fast. My screen looks so much better, and so does my back camera. Wonderful…read morework, and I would come again. Definitely would recommend to others

iPhone 7 battery replacement: Jeff was super friendly and quickly assisted me with replacing my…read morebattery. He took extra great care of me and I was out the door in less than 20 minutes! Recommended!!

What do you say about a business that doesn't list their hours-not on the website or door? There…read moreis a QR code on the door if you want to travel to the store to see the hours. Really? Did not return my voice mail inquiring about the hours.

We have been coming here for a decade and recently I needed to upgrade my parents phones, which…read morealways has complications. Shane was amazing each time (even better than Dave - sorry Dave haha love ya too!). He was so patient, kind, knowledgeable, understanding, helpful - just all around excellent customer service. We will absolutely choose to come back here to work with Shane, and Dave too. They always are very helpful and go above and beyond. Thanks again for a great experience.

Was very helpful and great prices. Made sure I understood everything he was going to do be fire it…read morewas done. And he has many diffferent phone at different price points

I came in to purchase a Iris Medical Alert Device for my aunt. Mariano assisted with the purchase…read moreand setting up the monthly service. He was knowledgeable, caring and explained everything in great detail. The service provided exceeded our expectations. Promote him now!

WOW - BE WARNED - I open an account with Consumer Cellular (in spite of how stupidly offensive I…read morefound Ted Danson [who are otherwise like], and the advertising campaign they continue to run), but that aside, I did not have any real trouble with their service other than they raise the price from what I believed I was originally quoted, and when I went to change that, and ultimately decided to switch to Pure Talk (that I HIGHLY RECOMMEND) - and the thing that really annoyed and offended me and is the reason I am writing this scathing review, which I intend to post any and every place I can do to warn other consumers that even though I terminated my service on the 23rd of the month that a month later on the 23rd which was my date automatically withdrew my payment? They withdrew it again. I called back on that issue and they attempted to explain that they don't prorate things. And that they start the billing cycle and something or other and I called back again and said this makes no sense you would my money on the 23rd I canceled that day and then a month later, you withdrew it again and tried to tell me that I don't even know what their excuse was. And I said to them, really, I canceled over a month ago. You have went ahead and build me again and you're telling me that is that your policy and I even shared with them the if they were not going to satisfy me by funding the entire month of non-service to I got on top of the other week or so.I suppose that I was going to post this every place and I'm glad that you're reading this and I hope the jury will share this with other people. It's corporations like this taking advantage of us and I cannot express how happy I am that I switched to pure talk american owned making sense , better prices , even look at their spokes person Mike Rowe, spend your money with the company that actually values You!