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    Total Wireless

    5.0 (1 review)
    Closed • 10:00 am - 8:00 pm

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    1 year ago

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    AT&T Store

    AT&T Store

    2.5(51 reviews)
    0.2 mi
    •$$$

    I cannot remember the woman's name who has very long dark almost black hair and bangs, she has a…read morebutterfly pendant, but she and the manager Jason (?) were unbelievably attentive and helpful. I came in thinking I had only one issue to address - my son had broken his Bark phone and I decided to upgrade him to an iPhone as a gift. I had a prepaid account with AT&T for years. I couldn't seem to 1) get the new phone activated with his old number, 2) get his new, activated, phone onto my prepaid account. Turns out, not only was I overpaying, but my account still had an old unused phone number attached to it, my last name was not updated after being married (I honestly thought I handled this), and a myriad of other issues were happening to try to get his phone number back onto an iPhone. Not only did these two discover all the issues, but they handled it seamlessly and managed to keep such a pleasant nature (I came in near tears after having spent 7am-11am trying to do this on my own at home) that I felt really held and cared for deeply. I don't write alot of reviews, especially about emotions! But these guys really took control and got things done. I feel so much better, I'm paying less now on a more controlled post-paid account, and my son's phone is up and running with his same phone number. Thank you both. And I'm really sorry if I got your names wrong! I should have written them down.

    Daniel H was very efficient with porting over my cell service. I called back to ask a question & he…read morewas able to add my discount which waived the activation fees on both of my devices. I believe the customer service makes the rating & Daniel went above & beyond!

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    Total Wireless - mobilephones - Updated October 2026

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