Very young hite cashier on 9/26/2025 was racial profiling me. My husband and I came here to purchase wine for our anniversary and all I did was wait by the entrance while he shopped due to a work phone call, he called me when he was by the register, and wanted me to confirm the wine. So I did and walked back by the front door, to then later the cashier told my husband that she needs to check my ID. She said that it was policy and I said OK so I'll go to the car and get it long story short because I didn't have my ID on me. They told me we couldn't buy the bottle of wine. Honestly, ridiculous. Never going back to this location. read more

We discovered Cane Garden Rum Punch at an event and absolutely loved it! Someone told us it was sold at this Total Wine location, so we made a beeline over--and wow, what an experience! I've never been to this Total Wine before, and it honestly felt like heaven for anyone who enjoys a good drink. Anything you want, they have it. I wandered around for a bit (the selection is that good) and finally asked for assistance. The associate was super helpful and directed me right to it. Checkout was quick and easy, and I learned they have a rewards program you can sign up for using your phone number. This location is conveniently tucked inside the Essex Green Shopping Plaza, right across from ShopRite. Whether you're looking for wine, rum, or anything in between, I'm pretty sure they have it here. read more

A couple of notes - the parking lot is in the back of the main street area, so drive around the strip mall to get there; don't get side-tracked by the Shoprite parking on one side of the parking lot. Inside, they have tasting station with more than a dozen different kinds of tequila, I think, today. Interesting, but can't sample as I still had to drive off to other events today. Still one of the larger sites (I think bigger than the one on Rt 22) and the selection was good, though still missing some of the selections I was looking for. read more

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I try not to compare 'chain' establishments, but it's virtually impossible when it comes to Total Wine. There's something about this location that is always wrong. To begin with, the customer service is vastly different from the location in Union. Recently, my cousin & I went and she was rudely spoken to by an employee. What's even worse is I think he may have been a manager. We had to stand in the aisle, download the app, and check if they had what we were looking for in stock. While she did that, I did a simple google search to see if a wine store elsewhere had what we wanted. It was a sour encounter and further proved to me that I should stick with the other location. Lesson learned! read more

I have been buying a lot every month for over 7 years from this store until now. It's just becoming more and more frustrating. As soon as you buy a wine, next time its out of stock. You want something more than 3 years old and under several hundred dollars, sucks to be you. You want something that looks good on their website, sure, but it won't be at the West Orange location. You want to order from another Total Wine location and pay delivery? Sure, but then they'll send you the wrong bottle, and when you email no reply, call customer service they can't help you you have to contact the store, contact that store no one replies. Most of the people who live nearby have given up and go to Amanti in Montclair or Wine Library (which is far from West Orange but at least doesn't have these problems). read more

I'm walking in the liquor store with my family getting stuff for the house and when I get to the register, the employee asks for my daughter's ID thinking that I'm gonna buy it for my daughter like what the fuck is this bullshit place? read more

I'm at this location often so I'm really getting to know the staff well and a sense for product offerings. Ralph is very helpful and extremely knowledgeable for recommendations and I also often get help from Andrea, who's also phenomenal and equally knowledgeable about spirits, they are both assets to this location! Store will sometimes get allocated inventory (I'm a Bourbon guy that spends hundreds of dollars here monthly) but seems they always seem to be "on hold"/reserved by the wine manager which doesn't make complete sense to me but maybe it does internally. This is my only reason for not a perfect 5 Star review here. To find harder to find offerings, I unfortunately have to look elsewhere often, despite how much I spend here and how often I frequent this location. read more

Great experience a lot of options displayed provides a plethora of spirits most that I've never seen before

Placed an order today, got a text at 3.48 saying your order will be delivered in 30 minutes, its now 5.12 and they cannot tell were my order is or why its late, just re-deliver tomorrow. what? tomorow? I have guests tonight. They cant meet a 2 hour delivery window and it took 18 minutes on the phone to be told, sorry we can only deliver tomorrow -- never again -5 stars read more

Had a disaster of an experience as an intended receiver of a gift. Delivery issue in trying to deliver to my office building so the driver returns it to the store and cancels the gift order instead of allowing for rescheduling. I called Total Wine and the customer service rep said she rescheduled it for the next day. No one showed up during the assigned time the next day and a couple hours later I get a text that the driver canceled the order and a refund was issued to the gift giver. I called customer service and got no where other than "we sent an email to the gift giver that they've been refunded and could re-order." Talk about a headache when trying to give/receive a gift. I told the giver not to bother wasting time reordering. The intention was appreciated. Next time try a different service. Total Wine order #276098216. read more

Great selection and superb assistance. Prices are also outstanding. Definitely will go back!!

Wanted to buy 6 bottles Caymus 50th Anniversary. Internet search popups show $69.97 for the 750L but when I drove to the Union NJ store and showed this on my cell, the customer service guy said that's likely from a store in CA and their price is $10+ higher - $80.07 for the 750L. Sketchy- and convenient- and a time burn. I drove back down Rt. 22 to Vine Republic in Mountainside / Westfield NJ and they had this for $74.99. Worse, Vine Republic had the 1L for $84.99 versus Total Wines price in Union NJ $109.97...yep, almost $25 higher. I purchased 6 bottles of the 1L and left happy. Total Wines is definitely not the low cost provider and the constant pimping of their in-house Winery Direct offerings exhausting. Google search for all the above to confirm pretty easy- just use the Union NJ store as home location. Search Caymus 50th see what pops up for you- then see real price when you select store- a weak bait-and-switch. read more

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Take pictures of the shelf price, folks. Great location and selection. And the wine folks know their stuff. But I've now learned to take photos of the prices on the shelf at the West Orange location because several times I've caught them scanning it at a higher price. I don't believe that the NJ consumer protection folks like seeing that. I should add that the most recent time when the manager came over for the price correction, she didn't make eye contact with me or communicate with me, let alone offer an apology for the store's error. I'll go back for sure, but armed with my camera just in case. read more

Always a great selection with helpful folks on the floor. In the Encinitas store the cashier needs a vacation because she was rude and dismissive. I asked if they had the silver shiny wine sleeves that look more festive than brown paper. She responded like i was from another planet, not an appropriate response. But whatever, they have a lot of stuff so it's a good place. read more

Total Wine is THE Mutha of All Booze Stores. Recently I stopped in here with My Naughty N nice list to see how many gifts I could grab and gotta say this place had everything I was looking for and ALOT more. Now as far as My list goes - if You have to ask? Then You probably ain't on it. Just try to be a little Naughtier for next year why don't Ya!! Sales Staff here is second to none. I'm talking about everywhere I went these fine folks were constantly asking if I needed anything or if they could help Me with finding anything. Extremely nice Sales Associates here, so nice in fact, You know They ain't making Bill's list either ;D Come And Get Your Booze Shopping On!! read more

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Wifey and I stopped in at Total Wine today-sort of on a whim...and all I can say is WOW. We are far from wine snobs, but we know what we like and we are always willing to try new brands and vintages. We stepped through the door with one goal, to buy one REALLY good bottle of wine. With some help from a couple of amazing staff members we walked out with one really good bottle of wine, four other nice wines, two bottles of Prosecco, a new bourbon, a new Irish Cream (Kallahan's), an Irish whiskey, and a mixed six pack of different beers we haven't tasted before. I was really impressed with their overall selection of everything and their high end wine selection was incredible. The staff on site was also incredibly helpful and knowledgeable. I can guarantee we'll be back! read more

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Great inventory, pricing and customer service experienced in several locations. It's reliably my go to place.

It's not my regular Total Wine location but I'll stop in when I'm nearby. Consistently good pricing, with the occasional steal. I avoid their store exclusive wines, but their selection is so vast it's hard to leave without finding something to buy. read more

Awesome place! They carry sooo much! Like totally everything you could want! Even an awesome and delicious brand called, Fabrizia! They were having an awesome tasting the day I was in by an awesome super outgoing and friendly woman with curly hair and a bright yellow colored jacket! Thank you! Tastings help decide what to buy! read more

Total Wine & More - Beer, Wine & Spirits Near Me - West Orange, New Jersey

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Hideous customer service. Nasty manager. I will NEVER buy from this place again. Corporate take note. The female manager working Thursday Feb 13th at 9pm was the nastiest person I have ever interacted with and she has no concept of customer service. She not only failed to "save" my business, she ensured that I will not purchase form Total Wine and More ever again. As an event planner I buy a lot for private parties and I send a LOT of clients there to purchase for their weddings and events. Not anymore. We will go elsewhere. read more

I've only come in a here a few times but they hit all the right marks whenever I come. The first is the large selection of wines and liquors, though I typically stick with go to's and run of the mill drinks. The next thing is there are staff walking around to help you find what you're looking for as well as make suggestions as i'm not wine expert and don't care to to be so all the more reason these helpful staff to take care of my ignorance when it comes to wine selection, and have never heard the party complain about what I bring. The last thing I like are the craft beer and wine tastings that go on here. I am always happy to try samples of drinks to potentially find a new favorite drink or suggest to someone I know. This total wine is convienent when I want to shop at the nearby market and grab drinks while I'm at it. read more

Great selection of liquor, consistent prices and great customer service. I enjoy going with time and walking through the isles to see what new goodies we can buy. read more

I was looking online for a place that carries McKenzie's Hard Cider - specifically the Black Cherry - and this was the only store I could find in the area. None of the other liquor stores carried it - not even the big one I usually go to, which was disappointing to say the least. So I took a ride - about 25 minutes - to hopefully find it in stock. This place is located near Shoprite, in a strip mall. I walked into the store, and was thrilled to find an employee who was more than happy to tell me where to find it. Walked down the aisle, and it was exactly where he said it would be. A bit pricey at $8.99 for a six-pack of hard cider, but I know it's really good. Even though I had to drive a distance to get it, I would definitely return, thanks to the helpful staff and great-looking (and well-stocked) store. read more

Total Wine & More has anything and everything you could be looking for! The store is huge & clean, and they have a great selection. If you're having an event and need an alcohol supplier, don't bother looking anywhere else. We used Total Wine for a large event and their prices are so reasonable, their return policy is great, and their customer service is amazing. They even let us do a wine tasting! We worked with George and he is THE BEST - he went absolutely above and beyond with our order, and we can't thank him enough. He is super easy to work with, responsive and personable. Definitely check this store out, and definitely ask for George if you're planning an event! read more

No exaggeration: whenever I read up about an alcoholic beverage I never heard of before (most recently: Wódka Żołądkowa Gorzka and Stroopwafel) I know when I Google where to buy it the top result will be Total Wines. Then I venture here and promise myself to just buy that one bottle but find myself with a shopping cart and blowing $100 with each visit. It's just row after row after row of beers and wines and hard liquors and mixers and foods and... (you get the idea, right?) The store is always clean and easy to navigate. The staff are friendly. There's a big parking lot (and plenty of other stores scattered throughout the mall-complex). Bill W. (and all his friends) would not stand a chance in this place. It's really that enticing and magical. read more

I think that if your website says that a specific store location has a specific item in stock, it should actually be in stock. I wouldn't think that that's too much to ask, but for Total Wine it is. I drove out to this location. Couldn't find what I was looking for, showed an employee their site on my phone saying the gin was in stock in the West Orange store but was told they don't carry it, aren't approved to carry it and 'sorry'. Took a look around to see if the trip was salvageable, and while they have a large selection, their pricing is notably higher than other local shops that could be considered comparable: Vine Republic, Wine Library or Gary's for instance. All of whom - in my experience - have on their shelves what their sites say they do. Save yourself the trip and some cash and shop elsewhere. read more

Tonight I went to the West Orange location's Sip & Mingle event. Just like the previous Total Discovery Event I attended a few months ago, the store team did a wonderful job creating an enjoyable evening for all. The theme for this event was "Discover Spain & Portugal" and a diverse wine selection was presented for tasting. Each person could try up to four wines. To help us make our selections, descriptions of the types of wines were provided in a very concise pamphlet. In addition, the wine specialists there were able to give spot-on recommendations on which wines may appeal more to our palettes. To fully experience the wines, the store also laid out a spread of food that go well with Spanish and Portuguese wines. There were dried fruit and cheese, a meats platter (kind of charcuterie-ish), and an amazingly delicious seafood paella (from Coimbra Bar & Restaurant in the Ironbound). On the tables where Reserve and Grand Reserve Members sat, sampled, and chatted, there were also these books. I didn't get a chance to look through them last time I came here, but I flipped through some tonight it was really cool. Apparently, Total Wine sends their associates to Napa/California wine country and European wineries a few times a year. The books chronicle their trips to these regions, and contain photos and info about the wineries and wine production. It was really fascinating to flip through the books. I actually wish I had more time to look through them in more detail. Also, tonight I learned about the store's schedule of classes. There are a bunch of two-hour long classes about wine, beer, and spirits offered. There's a brochure with class descriptions and I would recommend checking them out to see if any spark your interest (they all looked pretty interesting to me). The wine and spirit classes are $20 each and the beer classes are $10. To sum it up, in addition to being a great store, this Total Wine has a lot of good things going on and I would recommend it hands down. read more

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We have been doing curbside pick up since the Covid crisis went underway and are really appreciative of them stationing someone outside to help manage and call in orders in the beginning of this situation. We have always loved this place - the more you buy, the more you save (at least, that's what I always say....) Pre-Covid days we would go up and down every aisle, open to something new to try.... now we comb the online pages with determination to stock up on local favorites and unearth something new to try. We're big whiskey lovers, and if you're a part of their Grand Reserve club, you get an opportunity to enter a raffle at the end of the year for some of their special annual bottle allocations. Last year, we were fortunate enough to win one of their bottles, and the process was seamless, super easy, and safe. We cant thank the staff enough for all their process, integrity, and kindness - pre-Covid and now. We look forward to continuing to supporting the business and the staff, in particular, here. read more

Gunjan (delivery guy) was very professional and helpful with my order. My products were awesome. I would definitely order again to experience quality and convenience. read more

I am very confused by the poor reviews listed here. This store has a wonderful selection of wines, spirits and other related items. It has the best selection of kosher and Portuguese wines, ports, and bourbons. Their staff is very polite and helpful. I like their discount on pick 6 bottles. I wish that they had a better selection of single malt scotches and higher end rums. A great store in a good location. read more

Came in here for a few gifts recently. Though I don't drink alcohol, I decided to get a few bottles for some friends. I didn't know what I was looking for and had no idea what kind of alcohol to gift. I asked one of the workers here if she could help me and she took the time to ask me the right questions; which made the experience better. The place itself is wall to wall of product and could be overwhelming. She made the experience easy. Made a few suggestions of what I could purchase and she did not try to oversell me on costly items. My friends were happy with their gifts and it was a good feeling. read more

I always, always always am quickly & impeccably assisted. The staff is knowledgeable & the location is well stocked. It's become my go to spot for liquor & since conveniently placed a few feet from shop rite, Panera & Coldstone (among others) I can run a few errands too! The line can get extremely long before a holiday but that's expected. read more

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A wide variety of wines organized by region and types makes this shopping experience an easy one. Not being a wine connoisseur, the staff was super helpful with assisting me. They were able to give several suggestions for 3 different types of wines and even walked me to each aisle of their recommendations. When I approached the check out, they had only one lane open and eventually opened a 2nd lane. When I asked the cash register is he could make sure I was able to get the 10% discount for buy 6 wines, he rudely remarked only if the wines were part of the 6 deal. Well I wasn't looking at the prices since I was just choosing what was recommended, I was little upset with his cranky attitude. I had a giftcards and the customer behind me was so in patient. I dont know maybe it is just the people in the town that are just rude. read more

I am very very very happy my boyfriend showed me this place because we buy a lottttt of drinks. The prices are reduced and the variety is outstanding. Whatever you want . They have. The store is split into sections focusing on different alcohols and beer. You can get something as little as few bucks to the top notch stuff in the thousands! Per bottle! I enjoy the wine station and the employees are helpful. I will continue to come here weekly for my wine fix read more

Total Wine & More - Beer, Wine & Spirits Near Me - West Orange, New Jersey

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I forgive any business at this time of crisis! Wine is in need and no matter what my order was incorrect, the manager and staff were so professional and corrected without any questions. Times are Difficult and challenging, please give them a Break if you're tempted to give a Negative review! read more

Craft beer, wine, champagne, liquor. ...this place a has the best variety of all of that! This store is extremely organized, the employees are willing to help (or find someone who can), and the prices are on par or lower than competitors. I also love that they have sales on wines, that I otherwise may not try if it wasn't displayed on the endcap. I planned my husband's 40th birthday and the employees were knowledgeable and helpful. I am very happy that this place is right down the street! read more

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This shop really put W Orange on the map for us--they have an amazing selection and such a polished store. We are always in the lookout for low-carb options, and, being on top of it, they feature an entire end-cap of novel selections. Thanks, guys! We salute you! read more

Total Wine & More - Putting the 'spirit' in Total Wine and Spirits - Beer, Wine & Spirits Near Me - West Orange, New Jersey

I have been a customer for over 8 years, very religiously. I have a fairly high level of status. I am disappointed in the recent customer service by the on duty manager. I purchased a bottle of Chardonnay, chalk hill. I pulled the bottle under the least expensive vineyard which was approx $19. The shelf was completely stocked, not somebody pushing bottles around on the shelf. I came home and opened the bottle... hmm... this doesn't taste like $19. It was $29. Went back the next day with the empty bottle. I planned on a case of this was the situation that the $19 bottle tasted much better. The shelf was completely full and restocked. Again the $29 bottle was under the $19. The younger staff didn't catch it initially until He pulled his scanner. They filled the shelf so full it spilled over. I mean yes it was the wrong vineyard I purchased. Yes I should have looked. But, the manager was condescending. His staff completely filled the shelf with the more expensive bottles. The shelf under 3 price points was completely stuffed. His arrogance along with I am a fairly regular customer justifies this rating. Probably won't return either. Lost a consistent customer over a small price. read more

I went here specifically for the individual bottle beer selection. What a great concept, and rather unique in NJ to Total Wine. Beer by the bottle is not an option at Stew Leonard's, Bottle King, Liquor Locker, etc. The cheapest bottle here seemed to be $1.49. Not the most economical way to shop for booze, but at least you walk away with a variety of your choosing. Other reasons this store is getting 5 stars: 1) It's immaculate. 2) An employee asked me within 5 minutes if I needed help. The same employee went as far as to recommend a different bottle of wine from the same family I had selected. Either the wine gurus here pretend to know their stuff or they really do. 3) The check out experience was pleasant and efficient. read more

When they say total wine and liquor they really mean total wine and liquor. From wines to beers to cigars to cheese to classes, this place literally has it all. The best way to describe total wines is that it is one part Wegman's, one part Hobby Lobby and one part liquor store. The store itself is very large and may appear daunting upon first glance. However, the isles are labeled, and even sub labeled, and the staff is helpful. The wine section is huge! The wines span the globe. Each aisle is labeled by type of wine and region, which makes finding your favorite fermented grapes easy. In addition, the store displays helpful placards that describes wines for novices (like myself). Total wine's beer section is just as large as their wine section! And similar to the wine section, beers are labeled by type and region. Total wines' beers range from your domestic staples like bud and miller, to your specialty craft beers like Brooklyn brewery, Cricket Hill, Ommegang, Dogfish Head, Smutty Nose and more. There is also a large selection of ciders and Meads. Besides an enormous selection of booze, total wine sells great gift sets. For instance, total wine offers fashionable wine cooler totes, fancy wine racks and awesome gift baskets (such as a wine and cheese gift basket). The best part about the gift sets is that they are really affordable and of high quality. Total wines also offers classes for a nominal fee! Some of the classes that were offered include blind wine tasting class, wine tour of Napa valley, home brewing 101, and Irish whiskey history and tasting. Moreover, their classes are held in a huge private classroom within the store. It gets even better! Total fine has a gigantic humidor that hold a plethora of cigars! It is a site to see! The west orange Total Wine location gets 4 stars because the store is unlike any other liquor that I have ever seen. The store has creative displays, is well lit, has large isles that are properly labeled and is super clean. In addition, this total Wine location really seems to engage the customer, making him/her feel like a wine/beer/cigar aficionado. However, it's location in the Essex green plaza makes it a pain to get to. In fact, I didn't know it existed until I unexpectedly took a wrong turn in the Essex green parking lot and found myself in the back of the plaza. In addition, though the floor staff of total wine were kind and very helpful, their cashiers counterparts were not. The cashiers were slow checking people out and a little hostile. Maybe a bottle of sangria will perk them up. I am a fan of total wine and plan to make it my go to adult beverage store! read more

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