This is my favorite new neighborhood location! Upon walking in the staff was jovial and friendly! The store is very clean and fully stocked! I grabbed the item-Pear Cognac/Brandy. I was stopped by the staff and was given a fist bump for my selection. Haha. I can't wait to return! read more

Total Wine & More - Tobacco Shops Near Me - Houston, Texas

Went to a wine class here and although the wine class was great! And I enjoyed learning about all things wine. The class started bad. Nobody checked the class list and two women had to stand as the class was overbooked. And several (8) of use had DIRTY glasses. Our glasses were so dirty that they had lipstick on the rim of the glasses. An employee did clean all the glasses but you have to wonder who set the room up with the dirty glasses.? Why did they over sale the class or did 2 people walk in without paying.? read more

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What an amazing store!! Customer service is top notch!! From the cashier to the store manager!! And of course Shaun and Ariel are the Best!!! !! I'll definitely be back!! read more

I always love coming here and always do when we are here. Staff is so friendly and helpful. Momma loves moscato so the fine young gentleman gave me the best recommendation read more

So I've been to this location a few times, never a bad experience before. Always good but wanted to highlight my last visit. We came in looking for a tequila (to make margaritas) and an amaretto. Sean was the one to approach us and ask us what we were looking for and also what we planned on using it for (mix or to sip solo). Told him tequila and that's when he suggested a certain bottle that wasn't going to break the bank and would be good for mixing in. He also gave us a recommendation for the next time we come in looking for one to sip by itself, and even let us taste try it. I have a picture of the bottle for whenever we go next! He also was nice enough to tell us the difference between two different amarettos, pointing out which one was artificial (one we have previously tried and liked), and one that was new to us that wasn't fake flavoring (which we ended up getting). Soon enough we hope to go to one of the classes! read more

Love the organization of this store and the friendly staff. It doesn't hurt that they had samples. I always find this place to be priced reasonably, and there is no denying the variety they offer. I appreciate Gavin he helped me find a gift set even though it wasn't his department. He was daasy to help and I. Thankful. I've been to a few locations. This is one of my favorites. read more

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Normally, I love to go into total wine. However, this location I was after a specific bottle of champagne that was more than $50. Could not find it in the store couldn't find anybody to even help me was ready to walk out. Ask somebody if they could look it up they handed it off to another lady that was doing something else. Finally somebody walked by said oh that's locked up pushed the button and I continued to wait. Probably would choose a different location over the snooty one here. read more

Total Wine is a excellent source for wine and spirits. I shop here frequently to stock my whiskey collection and our dinner wines. Try the app! It is a handy tool to check inventory and to have an order delivered straight to your car at their curbside pickup. Most often I find Total Wine has the best prices in town. read more

Total Wine & More - Curbside pick-up - Tobacco Shops Near Me - Houston, Texas

Pleasant staff. Radio comms with in-house sommelier for recommendations on specific wine. Very pleased with my experience.

I was going to hang with some fellas and decided to bring my own cigar (nowadays a lady can never be too careful) and Total Wine & More was my go to. Again, exceptional customer experience started immediately upon walking in. Two make's employees fought over who would help me and the best man won lol. Inside the cigar room the gentleman introduced me to several types and brands and I choose Makers Mark infused with Brandy liquor or something like that. At checkout, the cashier cut it for me and offered me matches. Me being inexperienced, I thought men use those lighters that look like a blow torch. No, they use matches said the gentleman...ohhh I said yeah take care ya girl I have to look the part all da way. Matches look fancy hu? Yeah that's me I'm a lady smoking a cigar...hanging with the rich and fabulous read more

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This store can be a little intimidating and overwhelming, but thankfully, the staff is extremely helpful. I was approached by 4 smiling employees wanting to know if I needed help finding items; one lady (wish I would have gotten her name), took my all the way across the store without even a blink of an eye. They have a huge selection of liquor, wine, beer, mixers, drink garnishes, gifts, cards, cigars and even snacks. Prices are great! I found many of my favorites are priced lower here than nearby competitors. The store is exceptionally clean, stocked well, advertises Texas brands, displays merchandise well, has pairing boards with information on what wine goes with what and plays nice music over the speakers. I love this location and all the easy access parking. This retail space has been a Rice Epicurean, a Central Market and now a leader in helping people celebrate to the fullest. Way to go, Total Wine! Cheers!! read more

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This is my favorite Total Wine, because the people will recognize you, say hi if they know your name (I haven't given mine out, but I've heard them use customer names before) and generally the layout is nice, pretty, and logical to me. The classes here are the best part. Their is currently a sommelier who use to be an accountant, and said he was previously in the marines, I think. I'm pretty sure he's spy material for future movies. He's interesting, because he obsesses over all the details during wine classes. Because of him, I learned I hate sparkling wine. I thought most of them were absolutely disgusting. I'll give him credit though...he loved it. "This expensive wine from the regions of France, where only the rich live, holds the rarest grape in existence. It's called the infinity grape. You can get this bottle for 99.99." That's basically him. He also gives a lot of extra historical information, and I've laughed at some of the info, not because it wasn't accurate, but because I thought the placement of the info was bizarre. Now, how can I give this a high rating? Because I'm entertained and I'm seeing this guy improve with every show. He knows he's kinda shy and mousy. He uses a microphone now. Maybe he won't tell us next time, if we knew during Greek times their were soldiers and spartans and politicians. It's just basic stuff you should have learned in middle school, thrown in. Other interesting stuff. The management their will let you know if you missed out on stuff or tell you how hard it will be to get something. For instance, my husband loves bourbon. He's on a facebook group for bourbon lovers. They call the people who buy lots of bourbon and sell it for 3x the value taters or as I lovingly call them...tater tots. So not good for you, but still tasty...like a tater tot! I love the selection. They generally have what I want and the classes here seem to be more frequent than at other places. The staff is over the top friendly and they have the coolest vendors come here for tastings. We just recently had some guy from A&M sell us his liquor. It was a native Texas plant, that kinda look like a cross between a pine cone and an acorn on steroids. The guy that created it, even signed our bottle. We had another nifty lady share premade drinks that were actually good. The stuff here is too good not to enjoy. I like this store enough, that it's worth driving from the Sugarland area to visit it. Now if only the Sugarland store could start copying them. And maybe bring in their staff too. read more

Total Wine & More - My favorite class teacher. - Tobacco Shops Near Me - Houston, Texas

This is not your little neighborhood corner store. Businesses buy/rent an available plaza space and simply bring in their products. If you've been in a distillery you'll feel like you're there again due to the choice of hard flooring, wooden items throughout the store (like shelves, and barrels), and the exposed ceiling. We meant to stock up for a barbecue, but the selection was vast that we ended up with enough for the entire four day stay. This place is pretty large. They have every type of alcohol of course, but they also have a few local products which is cool because you kind of feel like you're getting the first picks or freshest picks. They have all the extras you may need: metal ice cubes, insulated carry bags in different shapes for different bottles, flavored syrups, charcuterie boards, a selection of Boar's Head products, insulated cups and bottles, cigars, all the things. These people know their alcohol. My friend was looking for this somewhat high end tequila. He couldn't find it because they have it stashed somewhere, but they have it. We got some peanut butter whiskey and a guy suggested a mix to try that would taste like PB&J. My friends liked the taste of this whiskey. Covid Precautions: Masks are required. There are hand sanitizer stands at the entrance, exit, near the registers, and at the end of some of the aisles. There were people standing at what looked like sampling tables, and you're asked to sanitize before interacting with the products at these tables. I don't know if these were samples being offered or if the people were promoting their brand. The far right door is to enter and the far left door is to exit. read more

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During this pandemic I have really appreciated a nice glass of Vino with dinner. Total wine has a great selection of wines and other spirits to keep you sane during this time.They also offer classes during the year to help you learn more about their products.I recommend giving them a try if you are looking for something special for someone over the holidays. read more

Total Wine & More - a parking lot full of cars - Tobacco Shops Near Me - Houston, Texas

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I live in the area and have frequented this establishment in the past. We usually buy larger amounts in bulk to distribute to my employees and companies we do business with. However, tonight I walked in for a few items for a Mother's Day basket. Only to be told that if I did not put on a muzzle on my face, that they would call the police on me... Well....FU "total wine." I will gladly take my business elsewhere. I guess your business model (Bethesda, MD.) is built on Liberal policies, that choke the economy and everyone in it. Good luck! read more

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My friends and I walked in, unsure of what we are looking for. To our surprise, Kevin greeted us with a smile and assisted us in finding not one, not two but three exquisite liquors! Give that man a raise!!!!!!!!!! read more

Total Wine & More - Tobacco Shops Near Me - Houston, Texas

During Covid19 there has been more time to decide where you may choose to spend your time and money.That is to say if you still need some downtime and do not wish to go with the masses to your local grocery for wine or other liquor you may want to at Total Wine & More.They offer an extensive selection and a knowledgeable staff that is willing to assist even at the recommended 6 foot distance. They also have chocolates at the checkout which I appreciate because even if we are in stayhome quarantine sometimes a little chocolate can elevate your mood.At least it does mine. read more

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I came in here looking for a couple of Maker's Mark Astros commemorative bottles (blue/orange wax instead of the typical red wax). Nobody greeted me or carded me at the door but as I kept walking, a gentleman approached me and asked if he could help me find anything. I told him what I was looking for and he led me to where they whiskey/bourbons are. Once there, he was having a hard time actually locating the Maker's Mark but he apologized to me and admitted that he actually worked in the wine department. I thought it was pretty cool of him to help me find something that's not in his department. After I found what I was looking for, I made a quick stop looking in the Scotch/fancy drinks display. A different worker approached me and made conversation with me about the display (not trying to sell) and the Astros Maker's Mark in my possession. Prior to leaving, he told me to let him know if I needed anything. Check out process was quick even though they only had one register open. But the place was pretty empty. It seems like the majority of people still go to Spec's for the alcoholic beverages need. I have to say though, the prices here are better than Spec's, and the best thing about shopping here is I can actually pay with a credit card to get their best price instead of having to use my debit card. Will definitely be back. read more

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By far one of my favorite places in Houston! It's like an adult play ground. The staff is helpful and very knowledgeable about products. Pricing is always reasonable way cheaper than the liquor store. Pricing aside they offer free samples of wine & liquor. It's always great to try before you buy lol. If your enjoy great wine or like popping bottles make to stop by Total Wine! read more

We had the best experience with Chris, we were looking to try a few Cognacs and he made several great recommendation along with a small on site tasting. We will be sure to come in again and highly recommend this location as the staff is amazing. read more

Stopped by this location on Friday afternoon (4/14/23) to make an exchange on an online order. From the female associate handling the online order pickup, the manager (didn't catch his name) and the sales associate, Damon were extremely helpful. The exchange was seamless and Damon made alcohol recommendations that were super helpful based on what we were needed for our event. Best service I've ever received at any Total Wine location in the city...and I've been to quite a few. Would definitely recommend! read more

This is probably the best Total Wine location in Houston. I haven't been to all of them, but out of the ones I have visited, this one seems to be the best stocked and with some of the best staff on hand. I think some of it has to do with being a bit tucked away in the Lantern Lane shopping center as opposed to being right off a major intersection. I really like their wine and spirits classes, which they hold in a room in the back corner of the store. They usually use store managers and associates to run the classes, but they also bring in winemakers and distillers when they can. I really like whiskey, and I appreciate how their selection is broken up by bourbon, small batch bourbon, and American whiskey, which helps you find stuff easily. Most places just throw everything under bourbon even when the name doesn't apply and you're sifting through irrelevant options to find what you need. I've been trying to get my wife a sample of a type of rum since I tried it in the Sugar Land store, but they were always "out" of sample bottles. After our whiskey class, Jason (I think he's the wine manager?) was kind enough to locate a bottle that they had open for tastings and provide my wife a sample to try. Naturally, we bought it immediately. The Sugar Land store is still the closest one and my first stop for convenience, but I'll be coming to this one more often since they're better stocked and their staff is more friendly. read more

Staff so sweet, so helpful! This is usually my Total Wine of choice! They never disappoint in selection or anything. I love it! read more

Total Wine & More - Rebel Hard Coffee Tasting for the win! - Tobacco Shops Near Me - Houston, Texas

I will start by saying I love to learn from the employees at this Total Wine location. But unfortunately there are always those who ruin the positive vibe for others. I retrieved what appeared to be the last bottle of a specific wine. When I approached the cashier-I asked If she could check and see if they had more or any other location had stock. Her immediate reply-before evening scanning the bottle, "I'm sure this is all we have". I then went back to the isle scanned the barcode and found another location that had stock. If you don't want to work-then don't work. Your unwillingness to help-gives the entire store a negative vibe. Next time-I will chose a store with employees willing to help and want to be present. read more

They all look the same no matter where you go but this one is in a nice area at least. I generally like TW and rate them more on their surroundings than anything. Never needed any help, don't remember interaction from customer service, nothing really stands out than any other TW. However it is nearby a nice wine bar, the mall, and a ton of other bars and restaurants. If I'm not in the 77084 hood I will venture out over here as my next choice. read more

This place is the candy land of alcohol haha I'm a HUGE stout fan which makes me aware how these big stores tend to forget about stouts. This is the case here. I was looking for some stouts and noticed A LOT of the stouts had already expired. They are still drinkable, but either fall flat or give you a nasty stomach ache the next day. Again, I only know this with stouts because this happens to me a lot. I was super excited to see the stout selection, but super disappointed to see so many stouts had expired. Sigh. Anyway! This place is huge! If you're looking for it, they probably have it. Oh, did I mention they usually have someone handing out free samples of some delicious alcoholic beverage? Yea...go check it out. read more

Can't beat Total Wine! This place is incredible with all their products and especially their prices.

I've been to this location multiple times. It's is continuously an issue with being followed and constantly watched. I've worked in retail and understand "theft prevention" but their terrible at it. I don't want to walk aisle to aisle with a person on each end of the aisle watching me. It shouldn't take me asking for assistance with more than several team members in the store to get help. I refuse to support locations as such read more

They used to have such a great selection but has been very poor recently additionally went in today to buy a couple of items and was getting essentially manhandled by the staff to stand in a certain place. I'd like a shout out to the lady on the third register from the customer service desk at 6:00 PM on Friday, October 9. I left all of my purchases up on your belt and walked out of the store just because of your disrespectful bad attitude. I will not be coming back to total Wine and more even though I have spent literally thousands of dollars in beer wine and liquor purchases over the last years.. read more

Total wines is right. A wine drinkers dream. You can spend hours in here purusomg their aisles. It's not just wine. They carry all types of spirits, rums, gin, vodka, whiskey, beer, they have a humidor etc etc. The staff is personable and very helpful. They do tastings as well. If you love Spec's come here too. This will be your home away from home. Kudos to Andrew at Total Wines. He has a calm easily going mannerism about him. He is a reservoir of wine knowledge. He does wine tasting classes here. I'm not a fan of pompous wine snobs. No problems with that here. I've driven last Total Wines on Memorial many times. I'm glad that I was able to stop in and see what they had to offer. I'm so glad that I did. Those of you that follow me, know that it takes extra effort on the part of a business to garner a 5 Star rating from me. Total Wines is 5 Star. Their front end staff customer service was top notch. Everyone is helpful. Come here, ask questions, learn and buy buy buy. I will be back on a regular basis. We'll done Total Wines team, well down. As a native born Ny'er now living in Texas, I'm not easily impressed. .I was here. read more

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Ok, I rarely comment on other reviews but wherever that person went for the grand opening, it could not have been this store. There were plenty of tastings & swag given when I walked through the doors. Loved, loved the champagne & sparkling section. Veuve Clicquot La Grande Dame's price was very reasonable! I looked at several of my favorite labels (including the wine & vodka section) & found the prices around $4 cheaper than Spec's & Randall's. The staff was awesome, plenty walking around & I was steered in the right direction when looking for a Sauvignon Blanc. AND their selection of Rieslings is decent with several offerings of the dryer variety. The place is huge, pretty & easy to navigate through. They have a tasting section with wine, spirits & beer tastings every weekend. For those of you who like a stogie every once in a while their cigar humidor where you get a 10% discount if you purchase a full box. Their glass selection is large with all of the accessories you can imagine. I have my eye on a wine decanter stand that hangs the decanter upside down when drying. With a selection of over 2,500 beers (with cold kegs in stock), over 3,000 spirits & 8,000 wines I think you need to look no further than Total Wine & More. read more

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Great customer service. Every aisle I went down, someone would ask if I needed assistance. They have a great selection of wine, beer, and liquor of course! I was there to look at some Scotch but found a good selection of Japanese whiskey too. The price for the Scotch and Japanese whiskey were great! I'll definitely be coming back for more! read more

Total Wine & More - Nicely priced selection of Japanese whiskey. - Tobacco Shops Near Me - Houston, Texas

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I have been coming to this total wine for a few years now. At first, my interactions were not the warmest; but lately, I have loved shopping here! I'm not sure if it's a whole new staff or what, but I definitely feel like I have MY wine spot. The kindness and the suggestions make me excited and happy about spending my money here & the curbside pick up is always on point. I just had an incident with my online order(one bottle not in stock), and the store was swift and helpful in fixing it! I love this location and all the people that work here. As long as I live in this area, I won't buy wine any where else. read more

THANK YOU TOTAL WINE!!! Your coming to Houston has increase our wine buying experience tremendously!!! We were stuck with Spec's for years, being held hostage while they had their way with us. Over half of their staff had no idea about wine, but pretended to and made horrible recommendations always directing you to wine they made commission on, regardless of the quality. There are a few really good wine consultants at Spec's but they are few and far between. The majority of the staff is courteous, knowledgeable, and helpful. Your prices are more competitive that Spec's and selections equal to or better; and in a beautiful store. read more

I absolutely love Total Wine, the staff exhibits extensive knowledge of the products and most share a genuine passion for wines. This has become my go to spot to buy wine and I have learned a lot from the classes they offer their members. The prices are some of the best in town especially when combined with there seasonal promotions. Keep doing what your doing and I'll keep buying up all your inventory. True words from a serious wino! read more

My father and I just purchased $1300 worth of alcohol. The lady checking us out, Layla, got extremely rude when she asked to see my ID. I am obviously of age and so is my father. Layla then went on to say rude things about us to her confidant helping bag our stuff up. Will never shop here again I should have just left. Steer clear, the staff is rude. read more

My 16 year old daughter came home with a few friends the other night and a giant handle of vodka. I was very shocked and asked her where she got it. To my dismay she got it at total wine on Memorial. It's scary that my favorite liquor store, only a few blocks from my house would sell to underage kids. read more

How rude & stupid these ppl are . I didn't know that I was supposed to comeback to the store after i done left to show them my ID , for my friend who was purchasing his own alcohol, who had his own ID . So yeah I'm confused. These ppl are a trip man, why should i have to comeback to the store to show my ID for alcohol that I'm not even buying.? You're stupid. And won't comeback here . read more

My friends went there and the cashier was way to rude just because the person didn't place the items on the conveyor If we don't know is not a grocery store where we go often. Help your customers with a good attitude. Is always the best policy read more

Tried asking a manager about a portable generator they put behind their store which has been there for almost a month. He didn't seem to care that you can hear it from blocks away, only that it's wasn't their fault and it's an inconvenience for them. Not the customer service response you'd expect when asking the question, especially given how you're impacting the neighborhood. read more