My sixty-nine-year-old mother was referred here by her primary care doctor to check on her vision issues. I personally called and made the appointment for my mother with this business. Never did they tell me they planned on dilating her eyes. Thus, I allowed my mother to drive herself to her appointment. They came in and dilated her eyes, and she didn't even know they were going to do it until they were doing it. They allowed my mom to leave the office without any protective eyewear. She told me when she walked outside it was like a blinding light. Why she didn't go back in and call me? I have no idea. That's stubborn, I can handle this sixty-nine-year-old woman pushed forward when she shouldn't have, but that's my mom. She couldn't distinguish the depth of field from what little bit of the curb she could see, and she almost fell stepping off the curb into the parking lot. She made her way to the car, and use the pair sunglasses in the car to drive home.
Needless to say, I was livid. I called the office and told them what they had done. Make no mistake about it, I never yelled, raise my voice, or use profanity. I was very firm, direct, and to the point. I told them I was driving up there to pick up the proper protective eyewear that my mother should have. When I walked in, it looked more like an eye glassware superstore in a strip mall than a doctor's office. I see the priority here is selling prescription eyewear; which they did offer my mom before she left. The lady behind the counter apologized, and I could tell that my complaint was knocking go any further than her, hence, I'm on Yelp. Considering my sixty-nine-year-old mother was dilated without prior knowledge of the procedure, and almost fell off the curve outside their office door, I expected a bit more than a generic apology. The protective eyewear I got for my mom from this office was so cheap, that it came rolled up in a little film-like canister that you use to see back in grade school. It wasn't even the proper plastic pair of glasses that hooked around the ears.
To be quite honest, if this is a type of service they provide their seniors, I can't begin to imagine the quality control behind the actual physical eye exam itself. I question it greatly. Two years ago, in Atlanta, my mom was told she had the early stages of a cataract in her left eye. This office told her she had no signs of a cataract. Yes, the Lord may have performed a miracle, but I am trying to persuade my mom to get a second opinion to confirm said miracle. I will see to it personally that my mother never crosses the threshold of this super eyeglass center/doctor's office again. I can't believe anybody in their office would've allowed their mother to be treated thus. read more
