Every month there are issues paying my bill. The internet always has problems so I have to change…read moremy password every time. Then problems with it excepting my account number. To the people that help you on the phone treating me like I can't read a damn number. So this time I go to pay on the phone even though it cost nearly 4 dollars to do so. I'm waiting thru the questions on what amount I am paying. Never get one. Before I know it, it is taking 168 out of my account instead of agreement that was set. Bottom line is if I want it reversed like the 2nd rep said, the 3rd rep says if we do that you will be late for your payment that is due tomorrow! What!!!? Being the customer service specialist that I was, this is NOT servicing your customer. It's every time not just this one. I would recommend to anyone to use charter over TDS. They can be asses too, but would of had the decency to at least not make my payment count as late when it's their equipment that caused the mix up!!! NOT A USER FRIENDLY COMPANY!!!

Tds has fraudulent misrepresentation issues. Sent me 5 offers for internet and phone at $49.95 per…read moremonth. I currently pay an outrageous amount of $ 80.50 per month. I called to accept offer and sales rep states that this offer is not for existing customers. Their offer does not state that the offer is for new customers only. When I ask to speak to the sales reps supervisor they just put me on hold until I finally hang up. I have contacted the BBB and am currently waiting for a response.

Kevin from New Dimensions Electronics was awesome! He was on time for the service, communicated…read moreupdates frequently with me throughout his service, and did an excellent job completing the work! Kevin's above and beyond service was great, but I also got the impression that this high level of work is something the entire company strives for on every job they do. I'd absolutely recommend them for future work!

From the owner: New Dimension Electronics was founded by Michael Myhre…read more Michael started working with his father, Ken Myhre, who ran a part-time TV Antenna Service, aptly named Ken's Antenna Service, in the late 70s. Mike opened his first store front, as New Dimension Electronics in 1984 in Austin, MN. New Dimension started with the big 8' to 10' C-Band satellite dishes, TV antennas, TV sales & service and has grown since to sell and offer a wide range of products and services. Today we offer Dish Network, TV Antenna Systems with DVRs, High Speed Internet, HDTVs, Audio/Video products, Home Theater Design and installation and much more. We serve both residential & commercial clients.

The staff is great to work with. They are a bit on the high side of price but with the level of…read moreservice that you receive, the extra amount is well worth it!

Our TiVo Box apparently fried the mother board on a Saturday. On Monday we were told that they were…read moreinstalling a new box. It worked OK for 9 days, then stopped on the weekend. The next person who came said the gentleman before had installed an old box. He gave us a new box, fixed a few other problems and this time, the box failed after 5 days. Both men were very nice and my problem is, why can't we get a working TiVo box? All we get is service calls every Monday. I give them a good review for coming out, but no one solves the problem. we are Seniors and kind of tired of paying over $200 a month and losing our TiVo every few days.

Very overpriced, 2nd time in less than a year that cable box needs to be replaced and and poor…read morecustomer service

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.

Two dishes installed on roof didn't work, they claim it's because there are trees in the…read moreneighborhood. Where are there NOT trees. I've asked them numerous times to stop sending me their junk mail and they refuse. I started marking it "Delivery refused, return to sender".

I'm very happy with my charter service! In my experience they are the best service provider out…read morethere! And I really like how customer service actually wants to help!!

Had a problem with out internet, after trying to resolve the problem over the phone with a negative…read moreresult we scheduled a appointment for a couple days later. After scheduling the appointment for a service tech to come out the process was tremendous. From keeping us informed to letting us know what would be happening the process was very smooth. Ryan the tech arrived on time and in a matter of minutes had diagnosed the problem and began to fix our internet. Can't say enough good things about Ryan from his knowledge and courteous approach on the whole situation! He explained what was wrong and what he would do to fix it. Thanks Ryan you represented your company extremely well. The Cleary's