Met Kyle and his team at the home show this year as we needed a new hot tub. We found the one we…read moreliked and then went to the new Spa Spot on the west end. They are extremely helpful and really do go out of their way to ensure satisfaction. I had several inquiries about power needs and Kyle went well above expectations in getting me what I needed. using our hot tub now and it is miles above the one we use to have (series 481). The lounger and therapeutic jets are incredible. I highly recommend Spa Spot and the west end location.

I can't rave enough about how great the customer service is at The Spa Spot! The owner and the…read morestaff are super knowledgeable and helpful. Even the owner is easy to contact if I have questions and he is super responsive and helpful (day or night)! It can be tough being a new hot tub owner and he has helped me immensely. I recently needed a technician to come out and the owner had someone out the next morning! Choosing The Spa Spot to purchase my hot tub from was the best decision!! I would highly recommend them and you are also supporting local

Extremely Disappointed with Arctic Spas -- Do Not Recommend…read more I am beyond disappointed with my entire experience with Arctic Spas. I initially hired them to replace a pressure switch on my spa. On their recommendation, I agreed to a full inspection, thinking it would be a good idea to ensure everything was in proper working order. However, what followed was a series of events that turned what should have been a simple service call into an absolute nightmare. During the inspection, the technician removed the diverter, and despite his best efforts, he was unable to reattach it. As a result, my spa was left unusable. The spa had passed the inspection, and the technician confirmed that it still had several years of life left. But instead of taking responsibility for the damage caused during the inspection, Arctic Spas refused to acknowledge their error. They are now insisting that I cut up my deck at my own expense to allow them to fix the diverter. This is not only unfair but also an unreasonable demand. At this point, I suggested a much more reasonable solution: that they offer a discount on a new spa as a way to resolve the issue, considering that my spa had been destroyed during their service. However, Arctic Spas flatly refused and instead offered me a trade-in option--something I felt was not acceptable given the situation. The age of the spa has been repeatedly cited as an excuse for their actions, but the inspection had clearly shown that the spa still had plenty of years of life left. This makes it even more frustrating that they are using the spa's age as a way to dodge their accountability for the technician's mistake. Throughout this entire process, communication has been appalling. Responses have been slow, evasive, and rarely helpful. Every time I reached out, I had to follow up multiple times before receiving a reply, and even then, the responses were minimal and unprofessional. It became increasingly clear that Arctic Spas was more interested in minimizing their liability than in actually resolving the issue or offering a satisfactory solution. The situation escalated when I received an email from their corporate director after months of unanswered emails and follow-ups. The email was one of the most curt and unprofessional responses I've ever received. The tone was dismissive, cold, and lacked any sense of ownership or responsibility for what had happened. It was clear that they were not interested in doing right by me, the customer, despite the fact that their technician had caused significant damage to my property. I had hoped for at least some acknowledgment of their mistake and a genuine apology, but instead, I was met with an indifferent, corporate response that did nothing to resolve the situation. I even offered a simple solution: have them remove the damaged spa and honor the trade-in value as if they hadn't destroyed it. This would have been a fair and reasonable resolution, and honestly, even if they had agreed to remove the spa at no cost, I would have been satisfied. This situation was never about money--it was about accountability, decency, and professionalism. The sales staff, to their credit, were polite and tried to help, but their hands were tied. When I finally heard from the corporate director, it was clear that the company was not willing to take ownership of the damage caused by their technician. I'd love to share the email I received, but Arctic Spas, in typical corporate fashion, included a legal disclaimer at the bottom of the email prohibiting it from being shared publicly--because, of course, that's exactly what a trustworthy company does. At this point, I've come to the realization that Arctic Spas is not a company you can rely on. If something goes wrong--and trust me, it can--don't expect accountability, resolution, or even a basic level of respect. They have completely failed in their duty to provide professional service and have shown no interest in making things right. After all the time spent dealing with the back-and-forth and being ignored by the company, I'm done. I'll be taking my business elsewhere and will make sure everyone I know hears about this experience. There are plenty of other companies out there that actually care about their customers and their work, and I strongly encourage anyone considering Arctic Spas to look elsewhere. Save yourself the hassle, the disappointment, and the frustration. You deserve better than what Arctic Spas has shown me.

We received delivery of our Arctic Spa (Arctic Fox) in January, after pulling the trigger on the…read moreorder at the end of the summer. We knew we would have to wait that long, and the deposit is a flat $1000 -- you can pull it all back any time right up to delivery if you need to. The purchase experience was very good. We were given a tour of the various spas that I thought at the time was kind of overdone -- I was cajoled into climbing in and out of several tubs -- but in the end was important, because when you're looking back and comparing spas for purchase, it's helpful to be able to remember which ones were deep, which ones had headrests, and honestly how you fit into the tub. We went to three other retailers and did not receive this thorough treatment at any of them. So right from the start my expectations were high. Also, once you learn about why Arctic Spas are built the way they are -- so your spa can survive a cold-weather disaster with relative ease -- it's kind of a no-brainer. Be warned, though, they are not cheap -- but none of the "elite" types of spas are really cheaper. The installation experience was pricey. We needed an electrical upgrade that cost around $1500, which added to the already pretty steep price of the spa (around $16K with the Spa Boy feature -- see more about that later). And the installers originally failed to close a connection, leaving me with a box of cold water in January as I waited for the electrician to come and troubleshoot (which was also at my cost, though basically they found just an installation error). You'd think I'd be annoyed at this, and maybe if I'd done the review at the time, I would be. But two mitigating factors saved the day -- one was the commitment of the sales team who promptly brought over a little electric heater to put in the surround that kept the water from freezing while we waited, and the second is my absolute satisfaction with this spa as a whole -- which I promise I will get to! So, spa was finally wired and we started using it as soon as it was up to 102F. We chose to buy a little floating bluetooth speaker instead of any wired-in sound features, so the Spa Boy was our costliest option. It pricked up my ears to hear that Spa Boy had been created in response to customer feedback (the feedback being that people hate the water maintenance that comes with a spa). All I can tell you is that we started the thing, had literally one adjustment, and it's been showing green across the board since then. We don't wear anything in our spa, and typically shower before using, so I'm sure that helps, but the water is crystal clear with zero effort after six months of at least weekly use. Finally, features I love about this spa. Seats are deep, and there are many jets for each seat, all fully adjustable with minimal effort. The display for temp and jets is user friendly and also features a reading for water quality. The headrests are well designed, and a lot of thought has gone into the various ways that people want to use a spa at every seat (i.e. you can be up to your neck, partially out, or slide over to the cooling seat with lots of places for your arms and legs to go at every space). I left a glass of wine in one of the beverage holder spots and tried to close the lid, and the action of the lid was gentle enough to keep the glass from getting broken. By the same token, if you leave your headrests up and put the lid down, they will just slide back into their slots and not break. (Great for the absent minded!) When I am in the spa, it's like I leave the real world behind. We listen to a playlist and just soak, chat, and watch the lights change colour. There is plenty of therapeutic potential in using the jets because there is a jet for pretty much everything, but sometimes I prefer to just lounge in the hot water. This is what I wanted from a spa -- another place to relax outdoors, without a lot of stress attached to getting there. It has turned out to meet all of my expectations and I am really happy with the purchase.

Another great visit and what superb advice from Justin over balancing our water and also…read moreinformation on the new range of chemicals. Thanks again.

Justin was extremely responsive and accommodating through purchase right up to start up and…read morebeyond. We really appreciated the great service.

Great staff and service. Very knowledgeable and always willing to help answer questions, find…read moreparts & solutions that are best for the customer. Highly recommend them as well as the Sundance Spa hot tubs. Am a Sundance tub owner and find it great and high quality

Major decrease in customer service since Don Wilson sold the store. Have been in 3 times for help…read morewith an issue. First 2 times the staff said they would have someone call me ( I had to insist that they actually write down my name and phone number as they didn't even ask). No one got back to me. Now they have punted me to a third party repair place who told me that they don't carry the part I need for the cover and will need to replace the whole cover! Can anyone recommend a good service company? Spa Tech has no spots for a service call for a month.

It's nice to see it and experience it once. We went there…read morefor their Christmas special event, "Glow" and I'm not sure if they have the same issues all the time or this issues were related to their Christmas special: Parking is a disaster. I was driving around for a while to be allowed to go to one of the parking areas and it seems the traffic was not planned or controlled properly. Then the parking was all icy which is a safety hazard knowing a lot of young and older people walk there. Then we got inside and although it was nice, it wasn't worth the money and energy. I personally didn't feel Christmas spirit and originality. Everything about the setup was very mechanical without soul. Like a robot maybe! I think something like "candy cane lane" is a lot better experience and it gives a feeling that your in a Christmas painting. I will go back there for the market itself after holidays. I think I may enjoy the market better.

One could enjoy oneself here, if one: 1) lived in St. Albert; 2) had lots of money to burn, and 3)…read morehad low expectations of this Centre acting as the greenhouse it replaced. Beautiful space, but better suited for elderly mall-walkers and special events. Truth be told, there are few actual plants, particularly annuals, on offer. They seem to focus more on specialized seasonal plants, like poinsettias and Norfolk pine at Christmas, and decorative items like pumpkins, terrariums, and tropical plants. I came in mid-September for fall bedding plants and was shocked to find there were almost no plants, a few potted mums with tightly closed buds, and that was it. Not even a marigold in the whole place! What perennials they had left were leggy, there were a few scraggly trees and some sad looking pansies. Quite a pathetic showing, shocking that Home Depot and Canadian Tire have better selection! All this greenhouse space, and hardly any plants. I was pretty choked that I had driven all the way to St. Albert and left without a single bedding plant, what a waste of my gas and my time. The Enjoy Centre is actually a wannabe high-end shopping mall, out in a middle of nowhere industrial park. One of the reasons I chose to come out was to hit Evoolution, but I can do that closer to home. There's a spa onsite, an overpriced kitchen store, an overpriced health and wellness shop, and a specialty grocery store akin to Loblaws City Centre market or any Planet Organic. I'm not sure why anyone would come to the Enjoy Centre for such services, and indeed anytime I've visited, these stores are all but empty. The cafeteria is also overpriced and very average. Honestly I'd only come back here for the special events and would maybe do some gift shopping. But I'll never make the drive from Edmonton again just to peruse expensive items I can purchase elsewhere, or to buy plants, if there were any to buy!!