Nobody beats The Brick ...yeah right, everybody beats The Brick.
From start to finish, the WORST Customer Service EVER. From walking into the store and being followed around by a creature in the night, lurking and unannounced until we finally acknowledged her presence. Her first priority was to sell the extended warranty before we purchased any appliances yet?! Who does that???
We also noticed scattered employees sitting on the floor furniture playing on their phones or staring blankly on the computers. Instead of being friendly and getting a warm welcome by anyone, we were persecuted and sent to trial with the manager - who diligently was trying to find discrepancies with the appliances we wanted to price match (we believed he was the manager, the caucasian male with short braids).
After the sales associate and the manager found out we did our homework and found the appliances at a lower price we were hoping to price match with their "plus 20": guarantee. WARNING TO EVERYONE, they do not price match the competitors price and bring it down an additional 20% discount (even though we saw it popped up on their website advertised and phone The Brick and confirmed it to us). Learned our lesson - read the fine print. Instead it is some convoluted process that 20% is off the difference and price match is upon their discretion.
We thought it was the same as Home Depot, Lowes and Rona which they price match with an additional 10%. Not the difference, the actual price match.
Home Depot is by far the best, as they only require even just a penny difference, while Lowes and Rona requires the competitor price to be more than a dollar difference.
The Brick, not so, they seem to just give you the prices that comes from they top of their head with no rhyme or reason. Just how it appears in their head, not reality.
The Brick, by far in the entire city has the MOST EXPENSIVE furniture and appliances for purchase.
OUTRAGEOUS PRICES and HORRIBLE CUSTOMER SERVICE equals WORST EXPERIENCE EVER.
If you research what you want and compare prices, you will see I am telling the TRUTH.
This store is very ODD. The neighbourhood that it is in (NOT a social economic wealthy area), the many staff that are getting paid by hour who are doing absolutely NOTHING but entertaining themselves on their phones, the UNFRIENDLINESS AND RUDENESS OF ALL THE STAFF except for the security guard at the entrance, who was the only one that smiled at us and the prices of their products of being RIDICULOUSLY EXPENSIVE.
How in the world can they stay in business????
Makes you wonder what is going on with this particular store...it is very suspicious and unsettling to say the least. I have read the google reviews, I find it very ODD as well. Most of the reviews that are five stars are from those who made only 1 to 2 reviews and the odd local guide. The 1 star reviews are more plausible, find them and read them and see how different they are in comparison. Could the high rating be those who have something to gain for positive reviews? Cause giving 5 stars could not be accurate at all! You have to experience this store to believe this is 1 star or no star at all.
WARNING BEWARE OF THIS DOWNTOWN, THE BRICK.
They did not want our business and it is very odd that they wanted us to leave? They seemed to be murmuring behind our back when we were walking out. WEIRD. CHECK IT OUT if you dare. I know halloween is over (which we did go there on October 31st) but you can still experience the very nature of spookiness and eeriness of the downtown location, The Brick. read more