Total Motors (Orange City): A Review. I started having intermittent issues with my car starting. My stepdad replaced my ignition switch, which unfortunately did not fix the problem and unprogrammed my remote start. My car happens to need computer reprogramming, you can't just mess with the key fob and reset it. I call Total Motors in Orange City, tell them what is going on. They tell me it probably just needs to be reprogrammed and set up a time for me to come in. I bring my car in, they end up unable to fix it at this time due to getting error codes they didn't have time to fix. I set up a 2nd appointment to address it. 2nd appointment comes along, they determine my body control module needs to be replaced (for $545) and don't have the part. They ordered the part needed and set up a 3rd appointment to have the car fixed, saying to bring the car in at 7:00am and it will only take about an hour to fix. 3rd appointment, 7:00am. We find out they had no intention of fixing my car at 7, it's going to be later in the morning (not a problem, but it would have been nice to have been told that), so now we're left in a town we don't live in without a car. We have to wait until my mom is able to now take time out of her day for a ride back home. Ready for the fun part? I sure wasn't. They call around 11 to tell me the car is done. Great! Wait for my mom to again take time from her day to bring us back to Orange City, pay them their $543.73. Test out the remote start. Still doesn't work. I go back in and tell the guy working, who comes out and tries it with no luck. Now I notice my windshield has a crack in it that was not there. I let the guy know this. He brushes this off as an 'oh well that happens', and leaves it at that. Then tells me the guy who fixed my car is at lunch and he'll have to look at it again when he gets back. Super. We're again in a town we don't live in without a car, 2 hours before work. My mom again inconveniences herself and just lets us take her car at this point. I call the Orange City location and ask what they plan on doing about my windshield and am again just brushed off like it's no big deal and not their problem. I contact the Le Mars location and was told the general manager of both locations would call me back, which he did. He was very polite and at least validated the fact that I'm pretty pissed off at this point and explained that if the windshield had a chip already, it's possible the windshield cracked when they raised up my car. Understandable, but their actions still broke my windshield, not my actions. He sets up a time next week for me to meet with him and the service manager, telling me that if there isn't a chip they will replace my windshield, but if there's a chip, too bad. 3 hours later my car is fixed (hopefully, remote start works, it remains to be seen if the intermittent starting problem is fixed). I check my windshield and there is a tiny chip at the bottom of the crack, so apparently I'm now going to have to spend my own money (about another $250) to replace a windshield they broke. I have no interest in ever taking my car back here, or even considering purchasing a car there. I have every intention of making this known, this is not how you treat customers. This is not how you treat people at all. If I broke somebody else's car, it would be my responsibility to fix it. So why is it they don't feel the need to do the same? How much money did they just screw me out of if the remote start needed almost $545 to make it still not work? read more

Not impressed about a loyal customer, who has bought several vechicles from this dealership gets dropped like a bad habit when something goes wrong with a vehicle with only 4000 miles on it. When you spend the kind of money on a vehicle these days it should be dependable. In this case a 2021 GMC Sierra had a "collapsed" lifter and a bent push rod. Then to only replace the broken parts and say its good to go? Not only that, the Service Manager Jason talks down to you like you are some kind of idiot. My wife purchased this vehicle there and not only did Jason talk down to her but made her out to be some kind of idiot. Sorry Jason, but this don't fly with her husband(me) too well! read more