Jason and his team went out of their way to go above and beyond to make sure I got everything I needed. I highly recommend working with Jason for the best service!! read more

Dropped my Charger off at Jensen Dealerships in LeMars today for some recalls to get fixed. I go pick it up to find THEY BROKE MY KEY AND IGNITION by someone just ripping the key out of it. Before I seen they broke it, the manager was wanting me to set up another appointment to fix other things on my car. After i seen they broke it I told him "Why would I do that when y'all just BROKE my car" He then says, "Oh, so do you not want us to fix the ignition?" UM YES YALL JUST BROKE IT YOURE GOING TO FIX IT. Idk I just thought a DODGE DEALERSHIP would know a DODGE Chargers key safety feature and not just rip it out of the ignition and leave me with it broken. read more

In short I brought my truck to Jensen three times because my truck lost all its antifreeze in a short amount of time and they were unable to fix my truck. These visits in total cost me over $2600 with the things that broke and the towing expense. I brought my truck in saying I lost all my antifreeze in a parking lot. After a two hour wait they said I was done. I asked them what they did but the mechanic wasn't available(maybe lunch?) Three days latter in a five block period my truck started making a noise and then over heated. It turns out the mechanic didn't do anything and didn't bother to tell me. So I towed it to them. The plugs, battery and possibly a head gasket broke how do I know? It was clearly written on the ticket that I possibly had a head gasket cracked and they didn't bother to check it. The third time I asked them to look up why I was losing antifreeze and check the head gasket. They did a pressure test but said they couldn't find a leak. I told them I don't have a leak. I said that all my antifreeze is lost in a short amount of time. I will not be going back a forth time. I rated customer service a 1 for lack of communication with me. After towing the truck setting up an appointment and letting them know three times my truck was there. They missed the appointment because they didn't know my truck was in the parking lot. Most people were great. The manager I heard swearing about my truck in the back ground over the phone. 1 star for price because my visits cost me over $2600 for stuff that broke because they failed to fix the problem or inform me the problem persist. (update 11/23/2021) I brought my truck to total motors an they found I have a warped/cracked head gasket and they figured it out in 1 visit amazing! read more

I purchased classic 64 Thunderbird convertible, which was a long distance purchase. Not being able to to see in person I specifically asked more than once if everything was in working order. After being told yes, I had it shipped to me. While on the road the hauler had a major breakdown? I was told it was being stored inside and after taking over a week to get to me, come to find out it was outside in a snow storm. They had a new hauler deliver it, which by the way didn't even take time to remove the snow before hauling it. It came to me with about 4" of snow on it. Once the snow melted off I had my mechanic look it over and here is what he found; leak with transmission, leak with radiator, leak with left rear axle, gas gauge doesn't work, and finally, but most importantly when the top is going back up the trunk will not go back down (motor was bad). After contacting the sales lady, Tracie, explaining the problems she didn't respond at first. I had to contact her again and received an email that basically left me hanging. I do not recommend this dealership. Cathy S., New Mexico read more

Horrible dealership, insult after insult with an offer on a high build custom car. The garbage they sell on the lot was not even close to what I was offering. The guys in my opinion are scam artist. Stay away they mis-represent cars. Not honest. Stay away! Tracie B offering 1/3 of retail is an insult! Do you ever wonder why you only have negativity on your dealership. Man get a life! read more

Literally are trying to steal 6,500 from my wife as we speak. They sold us a faulty car didn't even last three and a half weeks . We had a tow back to the dealership in which we purchased here in Le Mars at Jensen . Jensen sent it to another dealership to have them work on it because Jensen couldn't . The problem cannot be fixed due to a chip error that should have been caught before they even put the car out for sale. Because as of now there are no chips available in the United states. So they're trying to make us start all over with a new car and lose all of the money and Equity that we have already put into the car that broke down . These people are absolutely ridiculous the salesman's name is Lonnie the finance guy's name was Jake and their sales manager name is Robert none of them in which are willing to help. Absolutely ridiculous business and I have never been hurt so entirely deeply than this by somebody who wasn't even related to me. Not to mention the fact that I cannot work due to my medical issues . By three different doctors orders. My wife has a job , and we have three children. In which all rely on one vehicle. And that's the vehicle that broke down and now they won't make right. This is absolutely ridiculous read more

I went in to Jensen not wanting to leave with a new vehicle, but then Zach was very convincing in getting me in the car I drove off in, there was never a moment I felt like Zach didn't want to help me! Definitely will be returning to Jensen in the future! read more

I have bought several vehicles from this dealership and have been treated decent in the past BUT I called them to get or order a new truck and got lead on a string with them and then the sales associate I was working with sent me a text that was suppose to go to one of his superior employees instead. In the text he refereed to as slang name and proceeded to criticize my approach to business when it was his misunderstanding of what I wanted on the color of the vehicle. Then I called his superior to make him aware of what happened and he pretty much brushed it off. This is Not CUSTOMER FRIENDLY AT ALL. I would not recommend this dealership to anyone. read more

Drove 1300+ miles to see a car listed as one of the best GTO's. A rust free high level frame on restoration. This car had a lot of problems from windshield wipers, radio and turn signals that did not work to magnet not sticking on quarter panels which means rust to water in trunk. Also back seat side upholstery flopping loose, counsel not fastened down, chrome trim with missing and wrong screws. I could go on but you should get the idea. Because the dealer MISSREPRESENTED the car on the internet and over the phone I wasted 3 days and $600 dollars making the trip. read more

Love my Ford F150, Jensen Ford is a great experience. I have bought several vehicles from there never disappointed. Great service dept.

FRAUD - that is what sums up my experience! I had sold myself on a new Mazda. I contacted a Sioux Falls dealer and Jensen Mazda Sioux City because they both had the same car I wanted to buy. I sent both dealers an email requesting their best price to avoid the hostage-like negotiations and wasting my time by sitting in their office listening to their double talk of MSRP and trade in price that car salesman are known for. I was very specific on my detailed email request with the 2500.00 pay off loan, my trade in car value and the extras I wanted added to the new car. I even sent my application, pay check stubs, insurance card and since I just bought a new car from them in 2017, they had all my personal info anyway. Just the final loan price for everything is all I wanted to hear. Sioux Falls shot me a price quickly +/- on the trade in. Wanda at Jensen Mazda gave me her best price which happened to be 1800.00 cheaper. Great! This was easy and I informed Sioux Falls that Jensen Mazda was able to beat his price. Oddly, he said, that was unusual to get beaten by Jensen but warned me to get it in writing and ask if it had hail damage but was happy for me and said he would have done the same thing to save 1800.00. So I called Wanda at Jensen Mazda and asked about the hail and she confirmed it had hail damage but that would get fixed and I requested the quote in writing. I got nothing all day. Next day we talked and texted and I still requested a written quote and still nothing. She asked me how fast I could get to Sioux City and I said I will come after work and gave her an ETA of 6:30pm. She called me at mile marker 25 and said OH NO we have a problem...I can't sell that car at that price. But still come anyway they will get it figured out somehow. I walked in at 6:30 and she said she didn't figure in the pay off loan and that would be extra. She said it was her fault but between her and the finance manager they couldn't do anything without Mr. Jensen's approval. I said that is why I wanted that written quote and she said she was too busy there at the dealership. I was so pissed!!! I asked for the total price of everything. I sat there for almost 2 hours while they called the owner, Mr. Jensen and never got ahold of him. But they wanted me to pay them $2000 more money since I was there which was ridiculous! I'm quite sure Mr. Jensen could afford that more than me. In the end, they rescinded the deal even with all the phone calls, emails and texts as proof, put $10 of gas in my car, promised me a dinner gift card and sent me back to Sioux Falls. 4 hours later,upset, hungry and tired I got back home and bought my Mazda in Sioux Falls and they said, I knew that was going to happen to you because they are known for that. WOW!! I had just bought another new car from Jensen Mazda in 2017 so this is how a repeat customer gets treated? SO LET ME WARN SIOUX FALLS RESIDENTS. Stay in Sioux Falls and buy local! BTW month later....still no gift card. Since I work for a large company, I let everyone know about the crooked Jensen dealerships in Sioux City. read more