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    Total MD Care

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 months ago

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    Space Coast Vascular

    Space Coast Vascular

    2.5
    (4 reviews)
    14.8 mi

    Office experience: Nice and clean lobby with plenty of seating. The temp in office is 74…read more Receptionist, she is all business. She gets the job done. She won't let the driver leave if the patient is taking a Valium! No joke! Parking Lot: This gets 2-3 stars. There is not enough handicapped parking for the people they serve. My dad uses a walker and needs to park close to the facility. When we arrived for his appointment there was no close parking except for the "doctor's only parking." I made the suggestion to the front desk receptionist that maybe they could find parking further away to allow their patients closer parking spots. I'm posting this review now in hopes they will see this and consider the change. Time: From a Caretaker perspective....You have to stay with the patient during their procedure and you cannot leave the property. When we arrived we were told they were running "30 minutes behind", however, it was over an hour wait with no apology! I work full-time and need to be at work. Service: Based on our last visit, there was a man who walked with us to the car and assisted helping me get my dad in the car. I give him 5 stars!!!

    My experience with Dr. Dovgan's office was extremely disappointing, not because a mistake was made,…read morebut because of the complete lack of accountability and basic courtesy afterwards by the receptionist that I dealt with in the office. My appointment was scheduled for 24 August as a new patient, however, I received a call last week to confirm that my appointment was actually scheduled for 27 July 2026 at 11A.M. When I questioned the woman whether the new appointment date was correct, I was reassured that it was correct. I rearranged my schedule to accommodate the new appointment date. I drove to the office arriving 20 minutes early as directed to complete my new patient paperwork, only to be told by the receptionist that my appointment was actually scheduled for 24 August at 11 A.M. and I would not be seen until then. Mistakes happen, and I understand that. When I asked the receptionist why I had not received a phone call to explain their mistake, she responded that she was busy all morning dealing with insurance issues for another patient. To which I responded, a phone call would have taken two minutes out of her busy morning to let me know. What defines customer service is how those mistakes are handled. Unfortunately, Dr. Govgan's office chose not to take responsibility or show any empathy or professionalism. I left his office feeling dismissed and inconvenienced. If this is how they treat patients when the office is at fault, I cannot recommend them. Sincerely,

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    Space Coast Vascular
    Space Coast Vascular
    Peter S. Dovgan, M.D.

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    Peter S. Dovgan, M.D.

    Total MD Care - internalmed - Updated August 2026

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