My experience with Dr. Dovgan's office was extremely disappointing, not because a mistake was made, but because of the complete lack of accountability and basic courtesy afterwards by the receptionist that I dealt with in the office.
My appointment was scheduled for 24 August as a new patient, however, I received a call last week to confirm that my appointment was actually scheduled for 27 July 2026 at 11A.M. When I questioned the woman whether the new appointment date was correct, I was reassured that it was correct.
I rearranged my schedule to accommodate the new appointment date. I drove to the office arriving 20 minutes early as directed to complete my new patient paperwork, only to be told by the receptionist that my appointment was actually scheduled for 24 August at 11 A.M. and I would not be seen until then.
Mistakes happen, and I understand that. When I asked the receptionist why I had not received a phone call to explain their mistake, she responded that she was busy all morning dealing with insurance issues for another patient. To which I responded, a phone call would have taken two minutes out of her busy morning to let me know.
What defines customer service is how those mistakes are handled. Unfortunately, Dr. Govgan's office chose not to take responsibility or show any empathy or professionalism. I left his office feeling dismissed and inconvenienced.
If this is how they treat patients when the office is at fault, I cannot recommend them.
Sincerely, read more