I found myself in a pickle and needed a roof repair ASAP! I found Total Home Roofing online and they came out to give me an estimate the very NEXT day. Their estimate compared well against others I received later that week. Jeremy was my sales rep -- He was prompt and professional and provided the information I needed to make my decision. read more

No!! My roof they put in 4 years ago is leaking and destroying my kitchen. They sold me initially in their 15 year warranty. Now they are out of business & I need a new roof & kitchen read more

Total Home Roofing - Water - Roofing Near Me - Rockledge, Florida

Every number I called would never go through... maybe went out of business? Was calling for repair on roof they put on a few years ago.... Now I can't get a hold of them! Rediculous!! read more

DO NOT USE THIS COMPANY!!!!! They do not return calls and honor their warranties !!!! I had to repair at cost of $1500.)) their poor work and never got a return call to my 10-15 message I left over 6 months. read more

I paid cash for a new roof. +21k. After the second week I had water coming through my can lights in my den. They failed to put new flashing around my chimney stack. I had before and after photos to prove the flashing had not been done. They did send out a crew to fix that issue. The new roof was installed Aug of 2018. I now, as of the last rain fall have leaks. I had the attic and roof inspected yesterday and was told the rafters in my house are now rotted as well as the new plywood they installed during the roof replacement. I am not even going to call them since from all the previous remarks it will do no good. I made a big mistake that cost me a lot of money and will continue to do so.w read more

I believe this company must to out of business. The phone for address in Rockledge is out of service. ALL other numbers are answered by a recording that eventually requires that the caller (me) wants a call back. Since November I have made NUMEROUS calls and left NUMEROUS messages. No response The roof was installed in 2022. Independent post hurricane inspection indicates warranty work is needed. I don't see this company standing behind its promises after sale. read more

They put a new roof on for us last year. Caused a bunch of damage to the soffits and wouldn't even look at it when asked. The roof has since started to leak. I have submitted online warranty claims, sent emails, and have sat on the phone for hours with no answer. Avoid at all cost. read more

One of the worst decisions we have ever made was to contract with Total Home Roofing. They were supposed to replace our flat roof, including add slope to the portion that was totally flat. The NEW flat roof has puddles on it when it rains - see photos. They also let water into our house while the roof was off - they are refusing to fix the damage because we have a plaster ceiling rather than drywall. The office is clueless, every time I call, I have to repeat the same story. Today I was flat out told that there are no updates, and that the crew said they had already been by to fix the issues. They absolutely have not. The foreman for our job, Ray, was not only incredibly condescending and rude, but he also signed off that the job was done to code, for the permit. That seems fraudulent - the slope cannot be correct if there are puddles on the roof. They did a poor, messy job, complete in only 1.5 days after they told me it would take a week. Left a huge mess in our yard and driveway. Ray told us that roofing is a messy job and we should be grateful that we didn't have a shingle roof, because that's even messier. And don't worry, while no one from the office can be bothered to call us back, the billing department has called many times to get us to pay for our incomplete, incorrect roof. read more

Total Home Roofing - Roofing Near Me - Rockledge, Florida

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Total Home Roofing in Rockledge replaced our roof just over 6 months ago. It has weathered the storms without mishap. Our choices of roofing companies was limited due to the size of our roof. Salesman Eric Payne took us under his wing and made sure everything happened just like he promised. The job was completed in 2 days as promised. Cleanup much exceeded my expectations. He even made sure that there was always a member of the crew that spoke English well. They complied with every request. I am glad to recommend this company and would gladly us them again. MS in Mims. read more

AVOID THIS COMPANY AT ALL COST!! It is currently April 7, 2021. I signed my contract for a new tile roof in November 2020, and I still do not have a completed roof. Total Home Roofing is only good at 2 things, high pressure sales techniques and avoiding responsibility for all of its mistakes. Let's start with the tear off that occurred 2 weeks later than promised (late February 2021 despite a November 2020 contract date) resulting in my homeowners insurance dropping me (and allowing me 30 days to reinstate the policy if the roof was done). I told Total Home Roofing about this and was assured it would be complete long before the 30 day deadline. Total Home Roofing then told me the roof tiles were ready for delivery around March 1, 2021 and a crew would be installing them within a day or two of delivery. Tiles were not delivered until two weeks later, and no crew showed up to install them. I called Jon the "project supervisor" which is clearly a title given to anyone, because he did not supervise anything and was 100% useless/clueless. A crew finally showed up and did the install only to be 3 tiles short. YES, 3 tiles because they did not want to spend the money to order enough. I was then told that they needed to order the 3 tiles and it would take A COUPLE WEEKS!!! As such, they could not get the final inspection I needed for my insurance. Once again I called Jon and was told "my hands are tied" and there is "nothing I can do." WHAT A JOKE HE IS. Finally!!!! The 3 tiles are delivered and installed and the inspection is called in by Jon and the "project supervisor" again the "PROJECT SUPERVISOR " who proceeds to fail to include the proper affidavits or documentation required for inspection so we FAILED inspection thanks to the project idiot Jon, who by the way had NO CLUE it failed until I told him and sent him a picture of the handwritten notes from the inspector basically calling him an idiot. As of 2 days ago, the day we failed inspection, I was told Jon would fix his mistakes and inspection would be today. I contact the building department and no inspection is scheduled. I called Total Home Roofing and they again were clueless. To date, the affidavits are not completed, Jon has not contacted me, and the company could not care less. At this I will conclude this review the way I started it by warning anyone reading this to AVOID THIS COMPANY AT ALL COST!!! read more

Total Home Roofing - Roofing Near Me - Rockledge, Florida

Just had a roof put on by Total Home Roofing, everything went smoothly. It took two days once they got started. Most of the delays in getting started were due to things on my end, but the company was able to accommodate that well. From our salesman Jason, to the office staff I had contact with through the process (Rebecca and several others) to Brett the onsite project manager, everyone was professional. read more

Total Home Roofing replaced my roof, repaired/replaced damaged wood, cleaned up, and removed the dumpster in a matter of 1.5 days. The Field Supervisor, Juan Hernandez was amazing from start to finish. Juan was super polite, and professional and kept me up to date at every turn. Had five companies provide estimates. From a pricing standpoint, each company was close in comparison with one another. What separated Total Home Roofing from the others?  1. Great Online reviews 2. Accredited Beter Business Bureau member since 2008 3. A+ Beter Business Bureau rating speaks volumes 4. An extremely detailed description explaining the roof Replacement process was provided 5. Total Home Roofing was the only company that asked to replace the shingles on my shed to match my home read more

Out of business was owned by ANGI then ANGI dissolved the business when they couldn't keep up with the poor quality of installation. Warranty work! read more

It's out of business and left their clients with warranties out of luck. Still have 9 years left on my warranty

All my issues have been the same as prior reviews. Bubbled shingles, vents not covered properly. Damaged ALL my gutters to the point of almost falling off. Left roof overlay on for over a month. No left over shingles for future repairs. Threatening phone calls/emails after I paid half and said I wasn't paying balance until last inspection. Now have put a LIEN on my home. And tried to get out of doing a wind mitigation that was in our contract. Absolutely worse roofing company out there. BBB ratings are a JOKE! read more

Horrible experience. Communication was almost non-existent. On Day one they delivered a dumpster and only used a 2x4 under the wheels. With the weight of the ceramic tiles, the 2x4 collapsed and caused damage to our paver driveway. On day 2, when the dumpster was removed, they snowplowed a portion of our driveway and caused significant damage. They have dodged communication with us and keep insisting that the "warranty department" should be handling it. They came back with a shoddy solution to "patch" our driveway since our pavers are now longer available. I don't think it's fair for us to settle for a mis-matched driveway because of their neglect to reinforce the dumpster properly. This situation was completely unavoidable and they are unwilling to make this right or negotiate a reasonable solution. read more

Total Home Roofing - Dumpster removal on day 2. - Roofing Near Me - Rockledge, Florida

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I have a new roof that is leaking? I have tried,with no success to get a hold of them! I leave messages with no response! They have numerous complaints with the Better Business Bureau! I leave texts and voice messages with no response! I guess it is time to get Lee County and my Attorneys involved! read more

Last year we had Total Home Roofing re-roof our home. Two days PRIOR to the arrival of Hurricane Ian, I notified them of a leak. I understood why their response was glacial, Ian kept them very busy. Their "warranty guy" came out and blamed it on the Solar company. The solar company checked it and showed me why that analysis was flat-out wrong. Well, here we are a half year later and they promised to send someone on Feb. 28th. I guess they forgot. When I called (THR) I got a recording saying first "less than one minute", then after about three minutes, it jumped to a wait of fewer than three minutes, then it jumped to "less than five minutes." That was 25 minutes ago. The music was ok though. They never did answer until I left them a message and wrote this review at the 30-minute mark. read more

We paid for a brand new roof by this company and now that there are shingles slipping out of place, they are too busy to repair. We have damage to our ceiling in the garage and they've told us that we are on our own. I had to call and email several times before I even got an answer and they insisted that we climb up on our own roof to inspect. My husband is 67 years old and we do not have the proper safety gear to have him on the roof. TERRIBLE COMPANY - USE THEM AT YOUR OWN RISK. read more

Do not use Total Homes Roofing. They DO NOT stand by their workmanship and will use "Act of God" as a reason not to repair a roof they installed. You can see from reviews others have experienced the same poor service. They only care if you are calling about a new roof, otherwise they won't even return your calls. We left messages with Gaby and never received a call back. Then called and spoke Katie, the Branch Manager, who said they don't cover damage due to a named storm even though the roof damage occurred after the storm passed and the winds did not exceed the speeds listed in the warranty. read more

STOP! NEVER CONSIDER THEM AS A ROOFING COMPANY! Completely terrible experience. Its been now over a year. They started and still not finished. NO SCHEDULE AT ALL. They show up whenever they want. For example no show up for 3 weeks, then come over Saturday morning, NOTICE? What is that? It doesn't exist! Email? What is that, they never answer. texts? Managers? Supervisers? Forget about it, just a bunch of elegal immigrants show up who don't even speak english I have 3 kids. They kept a ladder right next to an entrance for like 8 months. Nails all over a place. 7 tires of our cara were damaged. Each tire 3-5 nails. Furniture DAMAGED. Patio decking DAMAGED. Curbside DAMAGED. Plants DAMAGED WATER DAMAGE - because they kept roof bot covered for weeks over weeks. Kept raining. TERRIBLE COMPANY read more

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hired this company in Augyst 2019 to replace my 25+ year old roof that had begun to leak. They said I needed a rolled roof due to low pitch of my roof, which was not true. after they completed the roof. I noticed a horrible smell inside my entire hom. I was assured it was not the roof by THRoofing. In January 2020 I was on my back porch that is part of my homes roof replacement and noticed I was getting we and standing in water. I called this company and they sent someone to evaluate and caulked a few areas on the roof they said. Unfortunately it had leaked ever since from one place or another. I was told the ceiling stains are not from the roof. yet that is the only place it could be from. this company continued to put me off make excuses and my roof has never been leak free. The damage to my property had not been fixed and my roof still leaks. i would like to know where a home owner goes to get help to resolved large expensive issues like mine that still remain after years of false promises and no results. Shame on this company for being able to do this to so many other home owners and still remain in business to rip off more innocent people. read more

Roof went on fine. No issues. Now, a couple years later, we have a leak. After several calls to Total Home Roofing, either no answer or no returned calls. Not much of a way to handle business. read more

I have been inundated since contacting Total Home Roofing......they call multiple times per day, text multiple times per day, email me multiple times per day. Do NOT make the same mistake that I did and provide your contact details. This has been horrible......I have blocked several numbers and yet they persist. I have PLEADED for them to stop but that doesn't stop them . Total Home Roofing is like a bad case of Herpes, they just keep coming back. In terms of how they are as a roofing company, I do not know but I do know that I do NOT want to engage with a company that acts so aggressively in their quest to "get a sale". read more

Part 1: Started the roof on Thursday 12/17/20, packed up and cleared out the next day. Upon checking their work, I saw that the protrusions from the power-line and such were not sealed. On Friday 12/18/20 @2:04 pm, I received an email invoice. On Monday 12/21/20 @12:38, I sent an email with photos asking about sealing the roof and about the signed permit my insurance company required. There was some phone back and forth from various strangers in various parts of the country. On Monday 1/4/21 @1:13 pm, I emailed again mentioning that it had rained 3x and the roof was still not sealed and I still had not had the promised "walkthrough" with the sales rep, Logan Briggs. On Friday 1/5/21 @11:20am, I received an email from Erica that she is forwarding my email to the roofing coordinator. On Sunday 1/10/21 @10:38 am, I emailed again because I was getting calls from a Jim @ 1-610-316-8923 from Pennsylvania asking about payment. On Tuesday 1/12/21 @10:48 am, Kisly Fernandez Administrative Director emailed stating this needed to go to the roofing coordinator(Malene Capers). On Saturday 1/23/21 @2:23pm, I received another invoice from Erica Speedon Accounts Receivable. On Saturday 1/23/21 @7:55 pm, I emailed again (by now to: Kisly Fernandez, Laurie Ebright, Logan Briggs and Erica Speedon) to state that all correspondence would be email. On Monday 1/25/21 @10:52am, I received an email from Erica that she is forwarding my email to the roofing coordinator. On Friday 2/5/21 @10:03 am, I emailed again after receiving more calls from Jim and ask if they could forward the emails to him and sent new photos. On Friday 2/5/21 someone from TH Roofing arrives and seals the roof. Ten minutes afterward I inspect it the work and pay the invoice in full online @11.53am. Part 2: In July of 2021, I am attempting to refinance the 2nd mortgage that I used to pay for the roof. It was expiring for unrelated reasons. I was attempting to consolidate both mortgages. This should have been easy as my credit score was 802. My bank informs me that there is a lien against me from TH Roofing on the invoice paid 10 minutes after the job was completed. On Monday 7/26/21 @9:56 pm, I emailed TH Roofing to ask for a Notice of Commencement for the Record of Satisfaction. On Tuesday 7/27/21 @10:17 am, Erica replied that she would try to get the document. On Wednesday 7/28/21 @8:49 am, I received a payment affidavit signed by Daniel Reed(president). On Wednesday 7/28/21 @11:25 am, I sent the affidavit to my bank. It needed to be recorded to public records. They did not record it to public records; so on 8/5/21 @11:46 am, I re-requested that this be cleared. On 8/5/21 @1:11 pm, Accounts receivable claimed that there was no lien(there was) and that they "can send a notice of termination that you can sign in front of a notary". On 8/6/21 @12:03 pm, I forwarded the email to my bank to ask for guidance. On 8/6/21 @12:16, my bank had to get involved and also correct some of their clerical errors. On 8/6/21 @1:53 pm, Erica sent me the N.O.T. to have singed in front of a notary to send back to them to have recorded with county. Fortunately there is a notary at my bank. I could not have done this without my bank, so yeah Regions. read more

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Total reproof of shingles on our home. From estimate to finish, very professional, communication from Total was excellent making sure we knew who, what, when at all times. Workers performing actual work were very respectful and conscientious. Price was similar to several quotes, but Total went over every detail and explained all work to be done, which was greatly appreciated. read more

I have been getting the run around now for over a year trying to get my roof leak fixed that is under warranty. They come out and say they'll be back to take care of the issue and then never return. I am about to file a complaint with BBB and seek legal consultation. I have been more than patient with them and now my calls and text messages go unanswered. I do not recommend using this company. Their service after the sale is horrible. read more

We had a great experience with Total Home Roofing. They gave us a reasonable quote and went over every aspect of the process with us. The crew removed and prepared the existing roof in one day and installed the new one in one day as well. The entire process took 3 days and we couldn't be happier. After they left we found some nails around our property so the site manager came right over and went over every inch of the front and back yards to make sure everything was cleaned up. Roof looks amazing. Highly recommend. read more

And it continues roof tiles arrived sat for a week before they start installing keep in mind the Poly Glass underlayment has been exposed to heat and weather for 4 weeks. Now a new leak has started over the area they just tiled. Also dented gutter and exposed stucco. Company is a complete joke no follow no one is accountable trust me folks do not use this company. read more

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A TOTAL DISASTER! CITRUS ROOFING -DO NOT USE! After they finished the job, the roof literally caved in within a week. They sent THREE DIFFERENT companies out there try and fix the problems. I had to call the County and have the inspector come back and they denied the final inspection, and re-opened the permit. Total Home roofing placed a Lein on my property claiming that they need to be paid all monies due once shingles are laid. The job is still not completed and no final inspection has been completed. TERRIBLE STAY AWAY!! read more

Your company is the absolute worse company I have ever dealt with in my entire life! I paid you for a job out of pocket, no insurance, you hire the hood of Orlando to get a job done, in less than one year I have hundreds of tiles broken and leaks in my roof. I expect to be reimbursed for a new roof once I am finished! I have hundreds of pictures with broken tiles from a drone sent up to my roof! Absolutely disgusting business and business practices. The office will lie and lie and lie to get out of having to repair or redo the roof! STAY AWAY FROM THIS COMPANY!!!!! I can't express how much every single person should stay clear from this company!!! You will waste your time and money and they will give you zero recourse. PLEASE STAY AWAY!!!! I wish I could give a ZERO STAR! read more

This is the absolutely WORST company I have ever dealt with! Not one person that was on my roof spoke English and none of the supervisors that did would not call me back!!!!! My project started in September 2021 and to this day is still not done!!! But of course they are demanding payment! Contract reads final payment due upon completion!!! I wouldn't hire this company to put a roof on a dog house!!!! 4 straight months of aggravation!!!! I had to threaten to sue them in order for them to come and pick up their mess! They broke my electric gates and busted up antique light fixtures in the front of my house!!! I have had to hire companies to come and fix both!!! DO NOT HIRE THIS COMPANY!!!! Save yourself from this nightmare of unprofessional and uncaring company!!!!!! From Tampa Florida Also I would not have given them 1 star but I guess you have to to submit your review!!! read more

Red flags all over. No communication through the entire roof install. Unable to communicate (language barrier) with the shingle layers. They are not roofers!! My issues and concerns were never addressed. Called daily leaving multiple messages. Had to hire another roof company to come repair the initial leak that prompted me to get a new roof in the first place. Was still leaking after total home roofing put on a new 21,000 roof Had to have new gutters put on because of the damage from total home roofing workers. Gutters were not repairable. Had to have chimney repaired because of damage by total home roofing when taking old roof off. Tore huge basketball size hole in side of chimney and left it that way. Then did not replace flashing. So the $21,000 roof cost me an additional 6,000 in repairs caused by total home roofing They couldn't care less read more

They left my roof open overnight when the forcast called for rain. We had significant damage which we've been fighting to get repaired for months. I've tried multiple times in the past 30 days to get ahold of someone. Even our sales rep Robert Comer refuses my call, will not respond to emails, calls or texts. read more

Don't trust this company! They replaced our roof but did a poor job and the roof still leaks. We have called many many times and they refuse to come out and fix their own mistake. Their warranty is effectively useless because they will not honor it. There are plenty of other roofing companies, use anyone else. read more

Fourteen year old roof held up better than Total Home's "new" one. Went with THR because they are one of the three Owens Corning platinum contractors in Brevard (one of the others pulled a bait and switch on material costs, the other doesn't have a great reputation) so that leaves THR. First day of work they showed up seven hours late and started to tear-off entire roof to make up for lost time despite storm clouds overhead. Roof got soaked before they even began to cover it with tarp and drywall ceiling had water damage in several locations. Roof then sat partially exposed for days as Jorge, the job supervisor (who was never on site to supervising) said the office messed up on the permit so they couldn't do the underlayment. Of course it rained throughout the weekend causing more interior damage. Crew was smoking cannabis and drinking alcohol on the job. Maybe them lacking sobriety while working on my home contributed to the lack of workmanship and property damage. They installed the dryer vent on the bathroom vent and vice versa! Said this would be corrected same day but took over a week to come correct after I notified Jorge they never showed all week. They mangled and destroyed the dryer ducting, needless to say it was not up to code. Had I not gone into the attic to inspect, it 100% would have caught lint which can catch fire. The bathroom vent was installed incorrectly such that water leaked through the bathroom vent fan. We have photos of water intrusion through the vent but they really tried to blame it on the plumbing from the toilet coming out of the wall, just to add insult to injury. To correct the leaking vent, they gobbed sealant around it instead of replacing, which not only looks awful but will degrade in short time as it's exposed to the elements. When I brought up my concerns they said they only did this because it was raining at the time and would come back to actually replace the vent, but never did. Had I not discovered the vent wasn't actually replaced would they have actually come back to replace it or just kept lying and saying they did replace it and not just add sealant around it? The "new" shingles already have granule degradation, in some spots the asphalt is even bare. They were installed in July! Shingles also also have tar all over them in numerous spots. Drip edge corners are rough and open in several places and despite them trying to fix it the workmanship is just non-existent and gets worse every time they touch something. We agreed to install a harness anchor as long as I purchased it myself, but they never installed it. It is nowhere to be found, but Jorge said they installed it. They took it? Threw it away? Jorge never gave it to them? They say this is a "completed job" and all my concerns are merely warranty related. Lol. THR has no issue calling to collect payment but can't be bothered to take responsibility for the lack of quality of their work. All issues have been communicated to them numerous times, but the crew was always late and when they did show up they failed to rectify the concerns. Corresponded with Daniel Bross who said all outstanding issues would be addressed: "I am committed to resolving this matter promptly and effectively. I will personally escalate your feedback to our regional production manager to ensure that these issues are thoroughly investigated and addressed. We take your feedback seriously, and it's disappointing to hear that we've fallen short of our usual standards." Have not heard back since despite reaching out several times to Daniel. Finally, THR refuses to disclose their insurance information to address the property damage that THEY have failed to correct, are argumentative, and are now making threats if I don't pay for an uncompleted job with numerous outstanding issues. Their insurance will send out an inspector and if none of the damage sustained was due to their work, then the claim would be denied, so what are they afraid of? Office said this week that Daniel Bross has left THR and no one has access to his work email that is why issues were never addressed but every email had Jorge CC'ed (who still works at THR) and issues were communicated to crew, Jorge, and his manager before we started emailing Daniel so they all knew but they're just trying to pass on blame. I guess this is their idea of good customer service and a job well done... Just an absolute nightmare. read more

I think that the adverisement should be transparent and not false. I was told an option of 3 plans, but after applying was told that the payments would be twice what was offered. I just hope that they would be honest and not guarantee a set price that won't be offered by their financial company they utilize. Had I known that the financing would be that high, I would have applied at my bank to where I know the finance charge would have been much lower. Now I'm stuck with a hard inquiry on my credit report which could have been avoided which has dropped my credit score of 703. read more

Took a month to complete my roof only to leave warped boards. had to come back twice for repairs. drip edge looks horrible and the project manager did nothing to remedy. the company also blocked me on Facebook for leaving honest comments and photos. they left a mess when they did work to the point I had to call 5 times because all of the debris was constantly blowing around my neighborhood. I'm still finding nails in my yard. boards were nailed to rotted facia and I was never told. when I reported it they immediately said it wasn't like that and the rot just happened. 3 contractors have come out to inspect and agree with the horrible job that was done. do not use them!!!! they do not care about their customers nor honor their warranty. read more

I was told 2-3wks to finish the job. It was almost 8 wks before it was done. They dropped off the roofing material and we did not see anybody again for weeks. In the that time the roofing material killed our grass. And then 2 people showed up for two days that week. They did a good job on the roof but i would state in the contract NEED TO BE DONE AT THE SPECIFIED TIME. Lucky no hurricane came in those two months. read more

Still waiting for someone to get back to us. Everyone time we call, they say they will have someone get back to us about our repair, and still no one is calling back with answers. Our realtor recommended them. So very disappointed in this company. Beware if you go with this company, and you have a problem with the roof, they do not respond to call backs. They eventually fixed the flashing on the roof that was installed incorrectly but have not responded to fixing the damage to the front of our house that was a result of it so for the last two months we have had to deal with our front dining room window boarded up with plywood. If you go with this company, I hope they do everything right the first time because if not and you have a problem, you could be in the same situation we are in. Calling, calling, calling.... read more