We've been patients here since 2009. The past 2 years, since they became Whisper Hearing Centers, service has been AWFUL! The staff who answer the phone for both the ENTs and audiology are incompetent and rude. The office that serves both sides uses computer phones. My patient with hearing aides cannot understand them at all. They mumble, they echo, they talk on speaker and do not use headphones+microphone. When you tell them, they say there's nothing they can do and move on. I asked them to pass on the feedback and they said it's not their job. I was interrupted and then hung up on twice -- because I described the problem and told them it is unacceptable. My patient, who is an adult child, was hung up on because she could not hear them. THIS IS AN OFFICE THAT WORKS FOR (not with, FOR) PEOPLE WITH HEARING ISSUES, and they hang up on you because you can't hear the system they use, which does not cater to deaf and hard-of-hearing! The one I talked to one of the times said she doesn't even talk to that many hearing impaired people, and that she and other staff can't hear us well either. There seems to be no training for the staff to first of all understand that they serve the patients not the other way around, and that they have to cater to the population with disabilities that this business exists for! The doctor and audiologists are fine if you make it past this joke of a scheduling system. read more