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Total Foot Care

1.0 (4 reviews)
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Cohen Richard S Dr

Cohen Richard S Dr

2.0(2 reviews)
0.0 mi

Predatory podiatry practice. Stay far away from this place. I went because my foot was hurting, and…read moreafter x-rays, the doctor came back into the room and told me, "good news, your insurance covers a pair of orthotics a year." So I, naively believing him, went ahead with the custom orthotics. I asked the front desk what I'd be responsible for paying, and they told me "if the doctor says it's covered, it's covered." I come back for my follow-up appointment, get the insoles, everything is fine, and then a surprise bill comes in the mail a month later. NOBODY at the practice had felt the need to inform me that these insoles were SIX HUNDRED DOLLARS. Not the doctor, not the front desk staff. Nobody bothered to run my insurance and let me know how much I'd be paying. So I'm stuck on the hook for $388 for insoles I don't need that much and wouldn't have gotten if I had known how much they cost. I am very frustrated that I was unable to make an informed decision- even if I had known how much my insurance was going to cover, I had no way of knowing the total cost of the insoles because they didn't care to tell me. I had to call the billing specialist seven times in order to get ahold of her and then she told me I was out of luck, basically because I'd signed a form saying I would pay. The thing that form *didn't* include was the total cost of the insoles. I feel tricked and I'm sure they're making a killing hawking unnecessary insoles to every person who comes through their door. Plus, my chiropractor did a better job of diagnosing the problem just by manipulating my foot. The young podiatrist I saw at Dr. Cohen's practice basically diagnosed me with "your foot hurts there." Yeah, duh.

The office is understaffed. Paper files and over 10 day delay on request for standard insurance…read morereceipts. The office manager is combative although the doctor and receptionist were very kindly and efficient. I'm not going to continue with this practice group.

Foot and Ankle Specialists of the Mid-Atlantic, LLC - Dr. Gina Saffo

Foot and Ankle Specialists of the Mid-Atlantic, LLC

2.0(2 reviews)
0.1 mi

Let's see how this goes. I'm a new patient, so naturally arrived 15 minutes to fill out paperwork…read morethat took 5 minutes. I had a 12 pm appointment with Dr Shah. It is now 12:24 and 2 people that came in after me were seen before me. This is unfortunate and unprofessional. In addition, doors are kept open, so from the waiting room, you can hear everyone's business. One older woman was screaming in pain. What happened to Hippa laws and just basic privacy? I will update this once I'm seen.

Before I start, this review does not entirely fall on the staff but on the doctor/company who…read moreshould have someone correctly and clearly train her staff so everyone is on one accord. The front desk should know the basics of billing as in "what insurances need referrals and which don't, basically all the info the patient needs before coming in" I was told by a former patient not to come here and I ignored them based on the reviews. I was told to come in by 8 I was there by 745am. By 8 one person came in and took my paperwork but the person to check my insurance was nor there. They came in 5-7 min later they saw my referral upon 3 minutes of arriving I heard them talking and saying this isn't a referral but did not say it directly to me. The doctor can in around 840am. By this time there was still no information fed back to me about my referral. By 9am I was told that my referral isn't a referral amd that they are calling my insurance. Anyone whose ever called insurance knows that you will never get an answer in the first 30 min to an hour especially with carefirst so me being told to call my doctor would have been the best option instead of this. At 9 when I was told My referral wasn't a referral I called my doctor and they said give them 10 minutes. I told The front desk and they said they need to reschedule me for 2 days later as if money grows on trees. All in all the training needs to be better all Around. I've worked in 3 medical offices so I know how this should all run, training should be better the front desk should be more knowledgeable to avoid patients going through situations like this. Also if someone tells you not to go to a doctor don't do it UPDATE : All this to find out if anyone in the office just GOOGLED my insurance type and if I needed a referral the first article says I don't need a referral at all

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Foot and Ankle Specialists of the Mid-Atlantic, LLC - Dr. Stacia Jones, DPM examining a patient.

Dr. Stacia Jones, DPM examining a patient.

Foot and Ankle Specialists of the Mid-Atlantic, LLC - Dr. Urja Shah

Dr. Urja Shah

Foot and Ankle Specialists of the Mid-Atlantic, LLC - Foot & Ankle Specialists of the Mid-Atlantic's Greenbelt location
 
 http://www.footandankle-usa.com/location/greenbelt/

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Foot & Ankle Specialists of the Mid-Atlantic's Greenbelt location http://www.footandankle-usa.com/location/greenbelt/

Gina Saffo, DPM - Dr. Gina M. Saffo
 
 www.footandankle-usa.com/provider/dr-saffo/

Gina Saffo, DPM

3.0(2 reviews)
0.1 mi

Wish I could give zero stars. I have lost ALL respect for Dr. Saffo due to her treatment of her…read morepatients. I just arrived on time to my appointment and they stated that it was cancelled. I had cancelled the first appointment last week and called to reschedule - the lady that picked up even said you can't reschedule on the site you have to call us which I DID and she tried to schedule me with another doc and I specified Dr. Saffo. She set up the appointment and now they are saying I cancelled the one for today too. RIDICULOUS! They are unprofessional and could not accommodate me for another hour (which the staff initially told me to leave and only did so after I begged the doctor) when I clearly had the appointment...they tried to tell me that I cancelled and did not listen when I said I did not...instead of helping they just blamed me. How ridiculous and the worst part was the doc was there and I asked her to help and she was like ohhh I'm leaving early and I just do what they say. Like really!?? How UNPROFESSIONAL. DO NOT RECOMMEND!!! I'm so upset right now, can't believe how they treat their clients. I had to take time away from work, waste gas and time, and find a babysitter for this garbage treatment. Zero stars all the way!!!! But honestly they could care less....which is why you need to spend your hard earned money elsewhere.

Dr. Saffo and her staff are so friendly! She was kind,…read moregentle, and helpful with treating and explaining how to prevent my (multiple) ingrown toenail problems. She took the time to listen to me and I could tell she really cares. I hope I don't have to go back ever (obviously)...but she'll be my first choice if I ever have a foot (or in this case, toe) problem again. I made a mistake and went to a nail salon first, who messed it up more, but Dr. Saffo treated me today and told me it should be ok within a couple days, but it's already feeling a lot better! Thanks, Dr. Saffo! You rock! I'll be back to playing softball & soccer in no time! :)

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Gina Saffo, DPM
Gina Saffo, DPM
Gina Saffo, DPM - Accurate appointment times available for all doctors and locations at:  www.footandankle-usa.com

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Accurate appointment times available for all doctors and locations at: www.footandankle-usa.com

Total Foot Care - podiatrists - Updated May 2026

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