The first draft of this review gave a detailed account of my experience with this practice, to include the convenience of its location, the doctor's bedside manner, etc. I've edited all that out because the bottom line is this: I will not return to this practice due to the egregiously unprofessional treatment I was subjected to by Destiny (staff).
Poor customer service is not uncommon and is often successfully corrected by intensive training. However, Destiny's behavior displayed a lack of common sense, which is not so easily corrected. Any mature (grown) person working in a professional office should know better than to insult their patient/customer/patron. The insult elevated her already rude demeanor and unprofessional behavior to an unwarranted level of disrespect that shouldn't be tolerated by anyone - certainly not a patient seeking treatment from their doctor's office.
To make matters worse, Destiny supposedly forwarded my concerns and complaint about pain in my toe to the doctor directly. Although Destiny informed me that he would contact me "when he can", I have yet to receive any contact after more than 2 business days and a second call to the office on the next day.
As I mentioned to Courtney on that second call to the office, I don't patronize any business - nor any doctor's office, especially - that abuses their patients. There are simply too many other qualified podiatrists in the vicinity to accept being spoken to like trash by the staff.
In fact, I had an appointment with one today who was attentive, responsive, patiently answered all my questions and most importantly, she was thorough. She took a specimen of the nail to be sent off to the lab for testing, cleaned up my feet and sent me home with medicine to address the nail, not just the skin - none of which total foot care bothered to do. And the cherry on top, the staff was equally as kind and capable.
Considering all of that, why would I want to return to Total Foot Care to be mistreated by Destiny and ignored by the doctor even after saying I'm in pain? My suggestion is that everyone see Dr. Patricia Schultz in Silver Spring - top notch experience there. read more