Worked with Ralph in the Bike Shop. Great guy, very helpful and friendly. Needed a replacement bolt…read moreand pedal arm for 2 month old Huffy bike. Every place I called told me they wouldn't work on, nor deal with cheap bikes. $175 isn't that cheap! Anyway, Ralph not only checked it out and made sure everything was working properly, but had the bolt and new pedal arm (both from stock) installed and I was on my way in 10 minutes.

Honestly, this place is so odd! We have been in there 4 times and there is one young man nice and…read morethe rest are rude and ugly. I have bought 5 bikes last two years and one scooter and would never buy here! Then decided to try again and took bike in a week ago for minor repair and said we could pick up a week later. This is long time for simple repair and we call and hadn't started so we picked up and took to Zion cyclery! What a joke - turns out have to leave Kenosha!

Zion Cyclery has been my number one for 10+ years. I've tried to find a place that gives…read morecomparable service that isn't so far from me (50 minute drive), and nothing I've found compares. I was afraid that it might lose its soul when the family shop became a Trek shop. No worries. Zion still the best.

Super bike shop. I have been to the bike shop at this location since the mid-80s. It was a…read morefixture in the area then and it continues to be a local community friendly bike shop. Recently attended a winter fat bike ride to the beach. They had great route leads and made sure no one got dropped. They organized the routes, gave everyone store coupons and served lunch. What a fun way to spend a dreary winter day. Reloaded a bunch of bike needs as well. Love this joint.

I will never go back to this place again. Seemed friendly, nice service so I agreed to buy the…read more$8.00 bike tube. The nice person forgot to mention the $5.00 labor fee. If you go there, make sure you bring a full wallet. Cha-ching, cha-ching.

Friendly and knowledgeable staff and owner. Brought my bike in and waited for a flat tire repair…read more They took care of it right away. I would recommend this shop.

I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

Tailwind has been my family's go-to bike shop for six or more years. Some years I find myself…read moreshipping them a new bike to build for a kid's upcoming birthday. Other years we've adopted a used bike that needs some TLC. This week they are working on upgrades to my kids' road bikes to make them better suited to racing on the velodrome in Northbrook. As always, the guy who helped us (Kyle) was knowledgeable about the options and had good advice about how to proceed. I knew that would be the case and knew that the shop is always fair about labor costs, which is why I brought the bikes back from Northbrook to have the work done. Long story short, this place is great, and you won't regret giving it your business.

Amazing service with tremendous technical depth and knowledge. A great place to have reliable…read morehelp. Thank you Redline! Tommy P.

Great knowledgeable local shop. As a garage builder I do 95% of my own work, for that last 5% I…read moretrust these guys to handle it - and they do!

Excellent bike shop! They go above and beyond to make sure they delight the customer…read more This is the only place I will ever go to buy a new ride, accessories, or repairs. Worth the drive to Franklin!!!

Great service. I've gone in a few times. This time I was in search of a new or semi new bike. The…read morereps helped me out right away and explained things. They gave me different options to go for and for how long those option would last for a little one. I did inquire about having one of the saris bike mounts being place on the vehicle, got told to purchase another bike and they' can help me. I'll just do it myself, I would've have the guy an extra $ tip for their service.

The bike was tuned by this store. On the second ride (9 days after the tune up) the front wheel…read moredetached and my son went face down into the curb. He sustained several lacerations to his face and hands. He could have been killed or paralyzed by the negligence of this shop. They refunded us for tune up and tried to blame my son for tampering with his bike, which is absolutely wrong. My son was almost killed, DO NOT GO TO THIS STORE!

Got a flat on my way back on a 30mi ride. Luckily I was in Grant park when it happened, so I walked…read moremy bike over to their shop. They saw me right away and got me back to finish my ride within about 20 minutes or so. The price was comparable to other lakefront bike repair shops. Was thankful they accepted Venmo as payment because I was not prepared to spend money and didn't have my wallet on me. Quick and friendly service! I hope to not need them again, but know that I'll get good service if I do.

They knocked my rollerskate Xxx blox out of the park!!! Brian is a real professional, he guided me…read moretowards the right blocks for my experience level, aswell as answered all of my questions with AMAZING patience. He was also able to make them in my favourite colour. After a speedy turnaround I now have my dream blocks. I can't believe the level of customer service and attention to detail!!! They are so well made it blows my mind. I cannot wait to tear up the skate park with these XXX blox!!! HIGHLY RECOMMEND

Took my son in so he could get some trucks and hardware for his skateboard and Brian & Brinn were…read moresuper helpful. My son couldn't be happier, Thanks guys

I was updated on the status of my bike throughout time. Dan took the rime ro make sure my…read morehandlebars and shifter were exactly were i nees them.

I have a 97 Honda Valkyrie and 04 Goldwing. With dealers shops not working on older bikes, I was…read morehappy to find Metz Machines in Kenosha. The counter ( Kyle & Dan ) service personnel were extremely knowledgeable & communicated with updates. Service was completed in timely manner & service personal ( Jacob ) walked me through the items listed.. All-in-All Great experience!.. Nice to know they're there and I'll be back to them as needed...