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Total Concepts Landscape & Design

1.0 (1 review)
Open • Open 24 hours

Services - Total Concepts Landscape & Design

Landscape design

Snow removal

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6 years ago

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Grey Rock Hardscapes

Grey Rock Hardscapes

(5 reviews)

We went from having the least attractive patio to the most beautiful one! Renee and her team did…read morea most amazing job on our hardscape project. She and her crew are truly a pleasure to work with. We highly recommend!

We contracted with Grey Rock Hardscapes LLC who sub contracted to Blue River landscaping LLC…read more We hired them to: 1) Replace the outside and inside borders of our paver pool deck to add contrast 2) Fix all sunken areas and replace the pavers with holes/chips. 3) Replace the step ladder anchors 4) Replace the bullnose coping around the pool and the steps leading up from the lawn. 5) Power wash and put down polymeric sand. The owner Renee of Grey Rock was so nice prior to getting paid. She was responsive, friendly and helpful until the time she said they were done and left. She asked to be paid in cash and each payment was initialed on the contract and paid in full and the contract came with a warranty which we tried to execute. Steps 1 and 2 above were done satisfactorily. Step 3 was done satisfactorily but they broke one of our escutcheons which the owner replaced. Since it did not match the other one, the owner said she would pick up another one and bring it over so they matched. They left the step rail loose until then but she never did come back to replace the unmatched one and tighten everything up properly as promised. Step 4 was not done satisfactorily. The owner did not order enough bullnose coping product as we had none left over (Zero). She said we would have extra. We made that a point prior to signing the contract. There were pieces that should not have been used and some sloppy cutting and concrete work. They should have come to us and said they needed to order extra product so they can proceed properly. A stone place agreed when shown pictures and the manufacturing rep also agreed and pointed out sloppy concrete work where they did not use tape. Tape was used in most places. Step 5 was completed as the weather was turning to rain. My wife only questioned the owner about the sand during the heavy pouring rain which lasted a few days. She said everything is fine and to stop complaining. I had to put down sand after the rains to fill in where it washed away and vacuum the sand from my pool. She said my prior contractor who did the deck in 2008 did a poor job with the old bullnose and hers was perfection. Very bad choice of words. Below are just some pics of the bullnose work. The rep sent us 10 extra pieces for the future. Extra pieces should have been ordered and used during the project. Renee ghosted us and did not honor the warranty by coming over to talk about the job and look at our concerns, I also reached out to Blue River and this was their response. Quoted " Unfortunately I cannot do anything about it, Rene it's my boss we are just simple workers and you have a contract with her. So you should contact her! " We tried. She may try to spin this somehow, but that would just be 100% nonsense. We sent her text messages, email messages and a phone message to no avail. Sounds like a breach. This review could have been prevented if the owner would have sat down with us and discussed our dissatisfaction. Honoring the warranty and coming to a resolution.

Total Concepts Landscape & Design - snowremoval - Updated May 2026

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