The Groupon ain't worth the bad haircut that I just got. I tried to explain to the stylist that I wanted "long layers". As someone with naturally curly/wavy hair, this has been a "tried and true" style that I go for. It was very obvious that the stylist (her name was Kang, I think) had NO idea of what I was asking for. I wanted only five inches cut off with long layers. It was more like seven inches and was a straight cut across. She kinda sorta did an attempt of layering my hair but not what I wanted. While I was getting my hair cut I checked in with the stylist multiple times, asking her "You are doing 'long layers', right?" and Kang answered in a way that told me that she did not understand what I was asking. I realized halfway through that this is going to be a terrible haircut so I just nodded along every time she said, "This good?". It didn't matter what I asked for; she probably would have given me the same hair style. It's too bad; I want to support small businesses but not when the stylist didn't give me the haircut that I wanted. I did appreciate them not trying to "upsell" me on products that I don't need. The bathroom was not very pleasant. The top of the tank was sliding off of the top of the commode. But there were some artificial flower arrangement on time, so I guess that made it better? ‍ The TL;DR--don't waste your time here. You would have better luck at Hair Cuttery or Super Cuts. read more

Total Concept - The left is "before" (the tips of my hair was in the middle of my back) and the right is "after". - Hair Salons Near Me - Fairfax, Virginia

I needed to get my hair done today and Eunice was great! She was able to fit me in and do my highlights! I almost fell asleep as she was doing my hair! The salon was clean and very nice and relaxing! I hope she can help you too! read more

I wish I could leave 0 star. my kids bought the Groupon for my wife to get the hair fix. get there they could no speck English have no clue about the Groupon I ask the lady to let me talk to owner and she will not call the owner ask for her name she say "I don't know" they are there to lower the customer from Groupon and charge them more. Spend there hours to up and down to the store with the 1 hour wait. please if you can't speck English or have not customer server just serve your own people. ONE OF THE BAD CUSTOMER SERVICE I EXPERIENCED IN 35 years. read more

Warning: a lot of the stylists don't speak English well. I had asked SEVERAL times about whether the Groupon I had bought includes wash/dry and the stylist with the purple tips said yes each time. However, she made me pay at the end during checkout. They need to learn to communicate in English or be honest in their dealings. 2) The cloth cover they put on you is dirty/reused each time and the salon is very unkempt. It's not very sanitary. read more

Terrible service. They ruined my hair. I asked for highlights and she darkend my hair and left the top orange. She ironed my hair while it was still wet and burnt my hair in the prcess. Despite my repeated complaints, and even after I told her I was paying for only the root touch up and toner, they still charged me full price. Very unprofessional. The owner was arguing and raising her voice at me in front of her customers. I will never go back and I don't recommend this place to anyone. read more

I was very disappointed yesterday. I called ahead twice to make an appointment and told them I had a Groupon (which wasn't an issue last time.) They refused to take it this time and had me pay $73. read more

This haircut was different from other haircuts I've gotten in the past. Instead of washing my hair, Mimi sprayed it lightly with water. I was very skeptical at first, but the results were well worth it! Mimi was so precise with navigating the haircut. Very blunt in her mannerisms, but work incredible. This is probably one of my best haircuts yet and I didn't have to explain the layers look. I've received so many compliments and my hair looks so voluminous! read more

THEY RUINED MY HAIR. RUINEDDDDDD. instead of cuting off 1inch she cut of 4 inches and LAYERED my hair, which i never asked for. And then knowing the lady screwed up she tells me - it is just hair, it will grow back. I went home and my husband said will call a lawyer. I have full intention to sue. REDA THE REVIEWS AND BELIEVE THEM. I saw other reviews and just dismissed them. Now my beautiful long hair are gone and ruined. read more

Total Concept - THEY RUINED MY HAIR. RUINEDDDDDD. - Hair Salons Near Me - Fairfax, Virginia

**JIAN IS NO LONGER AT "TOTAL CONCEPT", BUT AT "HAIR FOR LYNN"** Hair for Lynn (Jian for Japanese Straightening Perm) 10160 Fairfax Blvd, Ste 114, Fairfax, VA 22030 (703) 939-2830 read more

I just went on a whim because of a Groupon voucher. English isn't their first language however Hope gave me an amazing partial highlight and trim! Hope used very small pieces of hair to make the highlights so that it would look completely natural. She is 67 and has done hair all her life. In total, this costed less than half of what I paid last time for chunkier highlights! read more

Total Concept - After - Hair Salons Near Me - Fairfax, Virginia

Feel amazing after a well done job , Eunice thank you for be open for my busy schedule! read more

Total Concept - My Hair look so natural ! - Hair Salons Near Me - Fairfax, Virginia

Eunice is the best! She is highly skilled at hair cutting and hair coloring. She works quickly, but still delivers excellent results. I have been Eunice's client for three years. She is friendly and accommodating. She takes me on time. Her goal has always been my complete satisfaction. Before COVID vaccinations became available, Eunice ensured my safety by cutting my hair where there was plenty of ventilation. The prices at Total Concept are more than reasonable. There is ample free parking nearby. It is easy to schedule a convenient appointment. There is a language barrier with the employees, but the advantages of getting your hair cut and colored at Total Concept far outweigh this minor disadvantage. All in all, Total Concept is a total winner! read more

I don't know what's worse, the treatment that I was getting when she was cutting my hair or the fact that she chased after me for a tip outside of the salon. I walked in for a simple haircut that I bought from Groupon and she told me to have a seat. The whole time she was rude and aggressive and insulted my haircut and asked who did my haircut before hand. Then she proceeds to cut and style my hair aggressively taking the comb and slamming it into my scalp as if she's angry with me or someone and taking it out on my head. she kept pulling and hitting my scalp hitting my fresh piercing that I had in my ear the whole time. Then she finishes and proceeds to say something in Korean to the cleaning lady and the cleaning lady looks up at me and smiles. She obviously was talking about me in her language and she knew I couldn't understand therefore she continue to talk about me. then I show her my Groupon and she's upset that I bought it from Groupon and not directly from the salon. Then I go to leave the salon without tipping her because obviously the treatment did not deserve a tip and the job was really bad on top of everything else then she proceeds to chase me out of the salon and tells me that she wasn't saying anything about me. I told her I wasn't tipping her because she was aggressive and she said something in her language that obviously was directed towards me. I will never be coming to the salon again needless to say. I didn't catch the ladies hair but she had curly short hair with purple tips. read more

If you are one of Jian's Japanese Hair Straightening clients you must read this: I called to make an appointment with my hair stylist Jian, he does such a wonderful job with Japanese straightening my hair for the past 10 years. The owner name Hope answered the phone, when I asked if I can speak to Jian, she said he is not working today. So after several days, I was able to locate Jian's phone number and called him. Turned out he has left that place long time ago and Hope did not even tell me that. She is very dishonest. Looks like she refuses to tell the clients that Jian has left that place hoping they give up and go to her instead! Not going to happen. ***JIAN IS NOW AT HAIR BY LYNN, I went there the other day and he did a wondaful job straightening my hair read more

So happy to have found Jenniffer she is a delight to work with. Finally I have someone that understands how I like wear my hair.

I came in for a quick haircut and was greeted with smiling faces. Eunice provided amazing service and I was very pleased with the results! For the price I paid and ease of making an appointment, I'm definitely going back to this salon. read more

Groupon or not, this place is a gem! I showed up 45 minutes late and Hope was still very patient thorough and sweet. I came for a highlight and haircut after a longgg neglected head from Covid and came out refreshed and renewed. My ends feel very soft and the highlights blended well with my natural balayage coloring. Hope nicely shared snacks and water as I waited and asked many questions and communicated well throughout so I never felt unsure or nervous about what was happening with my head lol read more

Total Concept - After - Hair Salons Near Me - Fairfax, Virginia

I asked for Balayage but received highlights instead. I had consultation before hand and showed what I wanted done and was assured that I'll get what I wanted. My highlight was orange when I asked to fix it they gave me a toner...and charged me for fixing but it still wasn't what I wanted. When I went to pay for it, they added CC fee on top of it as well. I wasn't told about the new charge for "fixing" the mess up and wasn't aware of the CC fee until they gave me the slip. I ended up paying for two services but walked out with damaged hair and not what I asked for. Would never go back and do not recommend it either. read more

Everyone is really good and attentive to their work. I highly recommend them especially Mimi.

Love this place, very friendly and nice people found it via Groupon, Eunice did a great job she was so meticulous with the cutting washing and styling, I will come back next time for my hair cut. read more

Amazing services starting from cut style n drying excellent services. Will recommend for anyone and I'll be visiting again.

I went to Total Concepts to get the Japanese Magic Straight/Thermal Reconditioning treatment on my hair. I am extremely disappointed in the results. I have received this treatment before from other salons and the results never looked this bad. When the straightening solution was applied to my hair, the stylist applied it to my roots first then the rest of my hair. She did not leave the straightening solution long enough so now the texture of my hair is very uneven. My roots are silky and smooth and the bottom of my hair looks frizzy still. Such a disappointment. Go elsewhere! read more

Total Concept - My roots are silky and smooth while the bottom part of my hair is not. :( - Hair Salons Near Me - Fairfax, Virginia

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This Review is for Japanese hair straightening by Jian Jian has been my stylist since 2012 and I highly recommend him for Japanese hair straightening. I have dark frizzy middle eastern hair, colored, bleached, and I did Brazilian Keratin treatments every 5-6 months. Although I was happy with BK I still had to spend 45 min to style my hair after each wash and in humid days my hair still got frizzy. I decided to switch from BK treatments to Japanese straightening and after searching a lot and reading many reviews I found Jian (he was in another salon back then). Jian is very professional and knowledgable, he has been doing Japanese hair straightening for 21 years. He treated different sections of my hair accordingly (my hair has different texture in different parts, and some parts are damaged due to bleaching and coloring many times). The last step was like a magic when he dried my hair without using brush and it turned out straight, and shiny, and only took few minutes!!! (like when you flat iron the hair). The price is very reasonable too, $260 for straightening and trim (I have long hair and it takes 2 hours), he never pushes me to buy any product. I don't even blow dry my hair after washing it, I just rub a little oil and air dry. My hair has been straight, silky and beautiful for the last 5 years, and I absolutely love it. Thank you Jian! I think he only comes to the salon when he has customers so give him a call (7039392830) and make appointment first. read more

They are a very long experienced professionals with hair. Specially the owner Hope does incredible jobs. I strongly recommend this place for any hair for women and men!! read more

Great experience both times I visited. My hair looks healthy and feels soft. Hope is great. Highly recommend it.

My friends recommended Hope the stylist at Total Concept Hair Salon to me when I was asking for a salon that was expert in Asian hair. Hope is a professional stylist who gave me the best haircut that I've had in years! She is an artist who carefully cuts, measures and shapes your hair to flatter your face. She listens to you and asks for your feedback during the entire process. I love my haircut, how it looks and falls on my face and how easy it is to take care of! In the past, I had bad experiences with stylists who bullied you, argued with you and who deliberately did not cut off enough hair to make you go back. My experience with Hope was wonderful and amazing. She is now my go-to stylist and my search for a hair salon is done. I will recommend her to my friends as well. read more

This business repeatedly leaves garbage on my vehicle when I park in the shopping center. It makes me not want haircuts there and isn't good for the environment. read more

I got a haircut here a year ago and was pleased with the result. I recognized Lisa from Modern Hairstyle before. Mimi ended up cutting my hair and did a great job! She was quick but thorough and could tell she was experienced. I would definitely go back again and ask for Mimi to cut my hair! read more

This place deserves a "0". When I arrived I told them I had a Groupon and was told do not purchase, the Groupon is no good and they would match the price. I requested a Full Highlight, I was then told I needed a toner and trim which was another $40. I complained about the color and was told wait until it dries, and give a couple days. I went back 3 days later to complain. The Owner spent 1/2 hr. Trying to convince me that Full highlights are just done from the roots to mid-way, not the entire length. And that's why I had different tones. While I was there people that came in with Groupons were being told next time do not get the Groupon, there no good. Rather than ask me what can be done to correct the problem, they both just kept trying to convince me that that's how full highlights are done. This is the worst place I have ever been at and will never go back. "DO NOT WASTE YOUR MONEY AND TIME". read more

I came here for the Japanese hair straightening treatment and a haircut. I'm very happy with the results! Ho was friendly and took very good care of me. I highly recommend this place, but especially her! read more

I was able to get a same day appointment for the time I wanted which was nice (since the previous two places I called were booked all weekend). The actual cut itself seems good but here's a list of reasons for the neutral rating that cancel out a good cut: - upon arrival I was sent right to shampoo so no one ever looked at my hair dry to get a feel for it - the shampoo lady was called out from the back and was chewing a mouthful of food while asking me to hold up my hair - they use black trash bags in the sink to prevent splashing messes I think (looks shabby) - I was then pointed toward a chair (no one walked me to any of the places I was going just on cell phone and pointing) - the station hadn't been cleaned from the previous client and there was tons of hair on floor - when my hair was getting close to dry she took out a round brush (the small old school types my grandma uses, and all brushes were dirty) and started smoothing one section then staff lunch delivery arrived. She kept staring at the take out and ditched the blow out idea. She switched to a straightener which in my opinion is lazy and doesn't look nearly as good. Personally, part of the reason I pay for a haircut is the blow out, I can use a straightener myself at home. - the style was eh...curled under and a little flat because of the straightener use and she didn't follow my natural part (it was instead done just slight off center). - All the tools were outdated and not very clean - she never brushed hair off me (or my face bc the trimmed hair got stuck to my eyelids after my own hair was slapped into my face a few times) On the plus side it was only $30 (not inclg tip) and I was in and out in 45 mins. read more

I've been going to Lisa for the past several years (back when they were modern hairstyles at the other location). I pay $20 for a trim (layers included) a few times a year which is a great deal and usually tip $10 because I'm always satisfied. She is very accommodating, quick, and thorough. I've added two pics - one the day after my haircut (still a little wet from my morning shower) and another showing what it looks like a few weeks down the line - both with no styling or blow drying as I'm too lazy for that. read more

Total Concept - Same low-maintenance trim from lisa (no blow drying, straightening, or styling in either pic)! - Hair Salons Near Me - Fairfax, Virginia

They put me under the blow dryer for an HOUR. My scalp feels burnt and sore. The man doing my hair was just chilling outside of the salon talking to his coworker and it seemed like he forgot about me. No one here speaks English so you can't even tell them specifically what you want. Waste of money read more

Amazing work. I did the Japanese hair straitening. I was at first so scared since it was my first time here in this salon, but wooow I'm so amazed. He is really professional and I will come again for sure. read more

Worst experience ever. Please don't go there for permanent hair straightening. They ruined my hair. I wish I can give them less than one star. Please try another place for straightening. read more

Worst customer service ever, I will not go there again, I went for a karat in treatment, it took them literary 30 minute to finish it when usually this process should take about 90 minute specially because I have thick and frizzy hair. They told me to sit in the dryer without a cap, my ears were burning, then she flat ironed my hair and poof! That's it, no instruction of how to maintain the hair or anything. This has got to be one of the worst hair salon I have ever been to. read more

I had full highlights, cut and blow out done by Lisa! I am so very happy with the result! She really is a master in her field, very talented and also very nice! I will definitely go back!! read more

The people at this salon does not listen to you. When I first got to this salon, the salon was packed. So I wondered why a busy salon such as this would need to advertise on groupon. Now I understand. I told my hair dresser that I wanted brown or red highlights in my hair to cover up the white hair. She ignored me and put yellow highlights in my hair. When I told her that I asked for brown highlights, she said yellow was better. For whom because it sure looks trashy on me. Then I told her I needed my bangs cut, she ignored me and said she was done but charged me for hair cutting in addition to the full highlights. The hair dresser did not listen to a single word I said. That's why they needed to advertise on groupon, probably didn't have a client base that was returning because they don't listen to what you want. I certainly won't be returning. They don't deserve one star at all. read more

Most awful customer experience! Paid $500 to straighten my hair and it didn't work. Came back to get refund...and instead of being apologetic, they kept insinuating that it's because my hair is damaged! Yes more damage bc of the chemicals they added.... Argued with me until i demanded then to call the manager. They faked calling the manager...Finally they agreed to pay me back $500 back. I allowed them to keep the $25 tip I paid. Which is more generous than I should've been. I will keep checking to see if my refund posts to my credit card, otherwise I will keep coming back! read more