I had Total Comfort Solutions come out a little over 60 days ago for a furnace maintenance appointment. During that visit, the technician told me my furnace blower and vents needed to be cleaned. I took him at his word, scheduled the work, and also signed up for their maintenance plan. Later that same week, multiple technicians came out to complete the vent cleaning and blower cleaning. They spent a long time at my house and appeared to do thorough work. I personally watched one technician remove my blower, take it out to my driveway, and hose it down. At the time, I believed the work had been done properly. About a month later, I had my first scheduled maintenance appointment under the maintenance plan. After inspecting my furnace, the technician approached me and recommended that I have my blower and vents cleaned. I was pretty surprised and asked him if he genuinely thought they needed it. He showed me photos of a dirty vent and stated my blower was dirty. I explained that I had just paid his company over $2,000 less than a month earlier to perform that exact service. The technician seemed caught off guard and went upstairs to inspect things further. When he came back down, he told me he could see brush marks in the vents, but that the cleaning "wasn't done to his standard." At that point, I started trying to contact someone at the company about my concerns. It took numerous calls and text messages before I finally got a response. Eventually Jesse called me back and told me he had the technician in the room with him on speakerphone. He explained that the technician believed the prior work simply hadn't been done to his standards and they wanted to offer me a "redo." Honestly, I found that conversation uncomfortable and unprofessional. I didn't really want to discuss concerns about a technician while that same technician was sitting there listening on speakerphone. I agreed to the redo at the time because the situation felt awkward. A few days later, I called back and specifically asked to speak with a different manager because I wanted to discuss the situation privately. That was over a week ago, and I still have not received a callback. At this point, my concern is that technicians may be pressured to upsell services, even when they may not actually be necessary. I literally watched the first technician clean the blower in my driveway. I have a hard time understanding how it supposedly needed another cleaning less than a month later. When I questioned it, it felt like the company scrambled to come up with an explanation rather than simply acknowledging the issue. Between the conflicting information, the lack of communication, and the lack of follow up, I'm left questioning whether I even needed the original service in the first place. I spent over $2,000 with this company and walked away feeling more uncertain than confident. Based on my experience, I would recommend looking at other HVAC companies before using Total Comfort Solutions. read more

Needed a seal replaced on a toilet, the tech quoted 250.00. The tech decided 2 seals were needed, the bill went to 400.00 for 1 hour of work and 2 seals. Simply outrageous. Total Discomfort read more

Called out Total Comfort Solutions to look at our recently installed (by another conpany) Mini Split system that was leaking blue fluid down the wall. The technician was thorough in diagnosing the issue (found a leak) and helping us get the part replaced under warranty. I will absolutely use this company in the future! read more

Terrible customer service. They installed a broken toilet that was patched underneath. After it leaked they didn't repair it correctly and refused to issue refund or take responsibility. They returned and wanted to charge me another $300 to replace half of toilet. Then Stan, the plumber, called and verbally abused me and told me to "shut up" for no reason. And they lied to the BBB. They did not try to make things right. Just retaliated. read more

Owning a 100-year-old home is fairly common in Walla Walla. These older buildings present quite a few maintenance issues. Total Comfort Solutions stepped-up to the challenge of cleaning and maintaining a 50-year-old HVAC system. Ramon spent a good four hours removing decades of dust and other horrible stuff from the interior of the HVAC unit, made sure all of the wiring is in good repair, installed a five-inch air filter and a new IWave air purifier. When he finished the job, he was covered head-to-toe in dust and grime, and the heating/cooling system purred like a kitten and cooled my home in record time! Before Ramon left he took the time to explain all the work that he completed, explained the eight-year warranty for the IWave, and took the time to thoroughly answer our questions. Top drawer service, smart and friendly employees: Total Comfort Solutions is my only choice for HVAC services. read more

The company looked like they would be great, they were able to send somebody out immediately to look at my parents AC during a 100° heat wave. However, they were told that the AC was partially disassembled and that we needed a short heads up if they wanted us to put it back together. The repair woman showed up unexpectedly quickly, saw the blower fan housing was pulled out, and immediately left. Only a few minutes on site. It took 15 minutes after she was gone to finish putting it back together. The service manager wanted to charge us the service fee regardless so we refuse to work with this company going forward. read more

Scheduled an appointment for a bid for tankless and live out of town. Had my local friend take time off from his business to let them in for an 8-9am appointment. Received a call at 8:25 that the estimater has been diverted to pick up supplies and has to check up on 2 other job sites "might be an hour or so" . If this is how they respect other persons time I can't imagine what else may happen if they get my business. I also got lectured for talking over her when I became frustrated that my friend wasted his time to help me out. read more

Don't use this plumbing company unless you are prepared to pay $649.00 per hour. Horrible pricing.

Feels like legalized extortion. Installation of the unit was fine, unit ran fine for the last 2 months of summer for the year it was installed. then the next year I noticed the A/C running almost 24/7 just to keep temperature. Their maintenance tech said that it was measuring low on coolant, but they would need to run a dye test (That we would have to pay for $$$)to confirm that there was a leak. After several months of back and forth phone calls with many different people in their chain of command they finally agreed to run the dye test. Turns out there was a leak, inside the evap coils on the interior of the unit. The Manufacturer (Lennox) would send out a replacement part but we would still have to pay for the labor and coolant $$$$. I am in no way happy with Lennox either. Total Comfort Solutions then tried multiple times to push their own Extended "Warranty", a warranty that my pregnant wife, soon to be born child, and I would have to wait 91 Days of summer heat without a/c until the coverage of the warranty begins. This has been the most egregious and frustrating experience I have ever had with a company. A company that does not care about customers or standing behind their products and services, just profits. I would never recommend this company for any service. read more

Do not use this company! They don't know what they are doing. They had to show up three times to hook up a 2' gas line to a stove..... and billed for every trip. Then came back to hook up a dishwasher and put a back flow devise in upside down and backwards. Flooded the kitchen and basement. Charged for the incompetent work, wanted to charge to fix it (fixed it myself in 2 minutes) and refused to accept responsibility for the damage. Giving this company a 'F' would still be a complement . read more

Jeremy did a great job of explaining everything, and the tech Jeremy did the work very well. I war told however I would get a new pad and that was not done, but still was charged for it. Which I'm not happy about but paid the bill in full. I didn't receive an itemized bill either read more

Total Comfort was hired to replace my water heater. They picked out the heater and installed it. It immediately leaked. After several visits to prevent the leak, they decided, without my permission, to install an expansion tank. This obtrusive tank, which I was billed, blocks access to a cupboard. All I ever wanted was what I had in the past, a simple working water heater. I spend a lot of money, time, and frustration over this simple request and never got one. read more

A one star dud, Total Comfort Solutions. Had them come look at my furnace in January 2016. Tech came out and I explained to him what the problem was and how a different tech I spoke to in the morning suggested a maintenance package to cover any basic issues and to go from there if needed. He looked at the furnace and noted that it was old (it is), mentioned that the flame sensor was indeed dirty and blew into a drain hose, noting that it was backed up and that probably fixed the issue. He asked me to start the furnace so I increased the temp on the thermostat to call for heat. The system started and the ignition controller buzzed like I told the tech it would, but the system kicked right on and worked. I asked if he was going to do the rest of the maintenance, like cleaning the flame sensor (which he said was dirty!), and he said he would just charge a diagnostic fee because he felt that the blowing out of the hose and the buzzing (dirty contactor not making) in the ignition controller was the problem. He did all this in about 10 minutes and then immediately suggested that I get a quote for a new furnace. Yes, I understand that my furnace is old. Yes, I do plan on replacing it this summer or next. The reason for my call this morning was not to be told my furnace is old (I already know that), or to be told that I should get a quote or sign up for a maintenance deal. I called because my old but still functioning furnace was having a problem. He never did the maintenance that the morning tech suggested and charged me a diagnostic fee for 5-10 minutes of blowing into a rubber hose and another 15-20 minutes of calling to schedule a quote and filling out paper work. When I asked him again about the maintenance, he said he could do it but that he believed that the buzzing ignition controller was the culprit and that it was just an old furnace and to get a quote for a new one. Tech was not interested in doing his job, only in scheduling a quote for a new system, over and over, kept saying how I need a quote. He also suggested I sign up for a yearly maintenance club over and over. I felt like I was dealing with a used car salesman. read more

Robert came to our house to fix our heating system. He was so kind and friendly. The service was excellent and we couldn't have asked for more! read more

Jeremy did a great job helping us select, install and with the rebates on our Ductless Heat Pump. It comes with a 12 year parts warranty. We are thrilled with the personal customer service. Thanks for putting up with me. read more

Great company with great and courteous employees. Highly recommended, they replaced our furnace with professionalism and efficiently.