An underfloor sanitary pipe was clogged; could not use any bathrooms in the house without overflow…read moreon the lower level. Alex and Ryan were pleasant, efficient and professional. The work areas were cleaned up well. They lived up to Milestone's motto. Quality Conscious, Customer Focused Every Job - Every Day!

I thought everything would cost a little over a thousand but Chad fixed it and it all cost under…read more$240. The problem was with a no name faucet nozzle that got jammed up after my lead pipe was replaced. I've forgotten the name of the woman I spoke to but she was great as well. If I could give six or even ten stars I would and I'm not given to hyperbole.

My initial visit for our leaking Whole House Iron Filter was prompt and the person who responded…read morewas helpful. The plumber recommended replacement of the system and told me I should hear back in about three days with an estimate and the results of our water test which I was charged an additional $40 for. I heard nothing and called back two weeks later. The woman I spoke with told me they still were waiting on cost of the equipment and I should hear back by the end of the week. I requested a copy of the bill and promptly paid it without receiving my test results or repair estimate. Three weeks later I sent an e-mail to the office requesting an update and received neither a call or response to my e-mail. It's been over 2 months since my initial assessment and no response. What a waste of time and money.

Amazing customer service friendly, reliable, get the job done !…read more We will be a dedicated customer no need to look elsewhere! Thank you so much !

Great service and fair price! We had one line clogged which Tim was able to take care of in no…read moretime. I asked if they could clean out all the other lines if he had the time, while he was here. Tim then called the owner, Adam, who showed up and helped. They cleared the clogs and cleaned out everything. Hopef,ully I won't have to call them again... but if I do, I will be happy to call them.ice

The previous company we used were Rockstars and this guy follows suit. Adam is amazingread more

Excellent and honest service! I will definitely be using them again for future projects!read more

Optimal Plumbing is the only company I will use for my plumbing needs. They have done everything…read morefrom installing a dishwasher and fixing a troublesome toilet to replumbing my entire house, including replacing the pipes under my basement floor! Truly a pleasure to work with, service is always completed in the stated timeframe, the work quality is excellent and there are no surprises when it comes time to settle the bill. 100% trustworthy which is increasingly hard to find. I highly recommend! note: the value button up top should slso be checked!

My credit card was charged out of nowhere over a month and a few weeks later for some charge after…read morethe fact without contacting me first. This is unacceptable

As a business owner I often see so many reviews that are negative without the whole story. Did they…read morefirst reach out to the salon, manager or owner to get resolve to their "gripe"? I want to give a HUGE shout out to Action Heating & Cooling. When we moved our salon from Brady St to Downer Ave, they took great care of us working with out budget and what we needed. We had an on going problem with an air unit that would cause some hiccups in a service room. (Leaking water) Recently I asked the owner about the reoccurring problem and he jumped to action. Problem solved and if you need reliable service, use this company!! Nova Grober-Beschta Salon Nova & Lash Boutique Milwaukee

We set up an appointment to have an estimate given on my parents' old house. The time came and…read morewent, with no one showing up. Paul called to find out what was happening, and they informed us that they needed an estimator to come and look. They set an appointment for Saturday. Paul waited, no one showed. Again. When he called he was told they didn't know why the guy was scheduled on a Saturday. Suffice it to say, there was no communication, none of the things we needed checked got looked at, and my husband wasted two vacation days waiting for their arrival. If you can find someone better or more reliable, that would be a good idea.

**BEWARE** Shady business practices…read more I called this company because they were working on another house in my neighborhood. Big mistake, very shady business. I had an Ihn worker come out for a sump pump discharge issue. The worker was fine, did his job for 2.5 hours and didn't have the proper equipment to finish snaking an exterior pipe. That's fine, he said he would come back the next day with proper equipment. How he showed up without the necessary tools is a mystery, unless this is how they game the system for additional work hours. A different worker shows up the next day to finish the job, which is snaking another 40 feet or so. Not long after the worker shows he asks "I don't know if anyone from the office called you about the "bill". I got a call from Matt in the office this morning but no mention of the bill on the voicemail. The worker says the bill will be a little over $1500! I called Matt in the offfice to see what the heck this is about, the previous worker was here for 2.5 hours yesterday and the remaining snke job shouldn't take more than 30-45 minutes tops. Matt claims their hourly is $200, how are they getting $1500 from 2.5 hours of work? That's a lot of money in addon's and service call. I asked Matt to break down the bill, he couldn't and said he would have to speak to a supervisor. Great! Can I have this supervisor's name and number so I can call and deal with this myself? Matt says no, I cannot give out personal names and numbers! What? I'm not asking for his personal number, I'm asking for his work number at the business I'm calling that is trying to screw me. He says, can't do it. So either Matt is full of it or they are extremely shady. ****STAY AWAY***

Incredibly easy to work with and great communicator. Dave responded very quickly to email…read moreexchanges and a price quote quickly turned into a next-day water heater replacement and water softener disconnection. Pricing was fair and everything was handled in under 2 hours. I will be referring Dave to friends and will engage him again for any other plumbing needs. Thank you!

I called several plumbers and was impressed with Dave's professionalism. He was able to directly…read moreanswer my questions regarding approximate time and cost of the job I wanted done. He even requested photos of the work area I wanted done. He was prompt, very efficient, and did a great job. I would highly recommend him!

I called to get a quote for running new wire from my house to my garage…read more What did I like? 1) They told me they partner with Hunger Task Force, so I could donate 5 non-perishable goods instead of paying dispath fee. 2) Employees that came to my house were courteous and respectful and seemed knowledgeable. 3) Staff answering the phone were very friendly. What did I not like? 1) Tech that came to my house spent 2 hours looking at my circuit breaker box and plugging a device into a few of my outlets, talking about a concern with "voltage drop" that might be cause of garage power outage. It wasn't, but he was looking for other services to sell me. Never quoted me for the service I needed done. 2) Supervisor came by 2 hours later to re-inforce the "voltage drop" concern. Gave me a quote. Quote included surge protectors for each circuit box that I did not ask for. After surge protectors removed from quote, it was still $4400 more than the quote of the company I ultimately hired to do the work. Tech and supervisor both got their boss (same guy) on speakerphone to discuss voltage drop concern. Would cost $200+ per outlet to repair and still not guaranteed to resolve voltage drop concern. Very suspect operation. I will never call this company again for anything. If you do, be sure to get multiple quotes from other companies.

Date of service: October 6, 2022…read more An unfortunate side effect of our new roof was that the crew took out our post light in the front yard with their equipment. They were great about getting it resolved especially as it took me a while to find an electrician that could come to the house and work with our schedule. Since part of the issue with contractors such as this is the service call piece, I decided to take advantage of the situation and have them replace the ceiling fan in our office as the fan part seemed to have died an early death. Scheduling with their website was relatively easy though I did have to have the obligatory call with them to essentially repeat what I said in my online message. A key thing for me was that I needed a separate invoice for the post light and the ceiling fan as the roofing company wouldn't be reimbursing me for that expense, obviously, but I also didn't want to pay two trip charges. Drake, the electrician that came out was quite friendly and personable. I have no complaints with the work that was done, though he did dispose of the user manuals for both the ceiling fan and the post light without asking me. I am sure I could get them online but it's always easier to have the book handy as model numbers change and I won't likely remember the name of the manufacturer of these items years later. Where I am a little leery of Over the Moon is that the cost of the two jobs--each took almost an identical amount of time, about two hours per--were wildly different in price. The post light installation was four times the cost of the ceiling fan. I'm not sure if that's because their service call rate is astronomical or if they felt that they could gauge my roofing company, but it seemed a bit off to me. Lastly, getting invoices for each item took a bit of doing as the first email I received was really just a couple lines of text on a plain PDF. Thankfully after I asked for something more did I get separate invoices for the two jobs.