Ordered a mens size 11. Weeks later when the package finally arrived I find out they had sent me a…read moremens size 9 instead. They refuse an exhange. They won't cover or reimburse me for the original shipping cost OR the shipping cost associated with returning them to get a "full" refund. That full refund would likely work out to actually be something like a 25-35 percent refund after me paying around 30 dollars for shipping and having absolutely nothing to show for it.

Literally the meanest and rudest customer experience I've ever experienced. Rolled their eyes and…read moregrunted at my husband then took FOREVER to grab one pair of shoes from the back. Seemed intentional. They do not want to help you firstly then you are only allowed to try on one shoe. I asked well okay then if we buy the shoes and try the second shoe on in the store before going outside and they don't fit may we exchange or return them? They said, no because then they would be dirty. So I said so then I can't return them so then they said nope you can't. Then she said, we recommend they recommend you try on the shoes before buying them. I said okay, may I have the other shoe so we can try them on? She said no you only get one shoe to try on. Side note, feet are not even the same size! Mind you, these were sandals for my toddler that's almost 2. I said I need to have her try on both cause of the elastic around the back and make sure she doesn't trip and fall when she's wearing the shoes. They IGNORED me and had get out energy. Regardless of it being a situation with a toddler, who is not allowed to try on shoes at a SHOE store?!!! Being that they were mean to a mom with a toddler made it even worse. Will NEVER come back to this store again and confused by such ill treatment. At the end it was clear this was all intentional poor treatment. What's crazy is ALL the staff were mean. So is the manager seriously allowing people to be treated this way?

Stopped in on a whim. Staff were very friendly and we were happy our dog was allowed in the store…read more Staff had great recommendations for gels and snacks for long distance runs. They are connected with Lucky Road which is nice if you have points/credit to spend.

They were endlessly patient with our 1 year old running around the store while a sales associate…read morehelped my husband try on many pairs of shoes. Fantastic customer service- knowledgeable and friendly.

Reserved 6 tix on Groupon for the historical tour. Had to change to 4. Groupon assigned the blame…read moreof not being able to get a refund on the vendor. I called RVA on Wheels. They could not have been more accommodating. Hendley Davis was diligent in making sure the right tickets were cancelled and most welcoming to our tour on Saturday. Confidence restored in a small business and a new loyal customer was born.

If you're visiting Richmond or even if you're a local, RVA on Wheels is hands-down one of the best…read moreways to experience the city's charm, history, and hidden gems! From the moment we stepped onto the vintage-style trolley,  we were swept away by the warm, welcoming atmosphere and the infectious energy of our guide Daniel Ellis Daniel provided us with the perfect balance of fun and informative -- packed with fascinating stories about Richmond's rich history, from Civil War landmarks to modern revitalization projects. He is incredibly knowledgeable and had a great sense of humor, weaving in personal anecdotes, quirky facts, and local tips that you just wouldn't get anywhere else. What truly made the experience special was how interactive and engaging it felt. The trolley itself was spotless and super comfortable, with great views from every seat. We even got some time to hop off and explore a couple of key spots, which made it feel more like an immersive adventure than a typical tour. Whether you're a history buff, a foodie, or just looking to see the city from a new perspective, RVA on Wheels delivers an unforgettable experience. It's the kind of tour that leaves you saying, "I never knew that! A must-do for all RVA explorers -- can't recommend it enough!

Kera (from the shoe section) was very helpful with her shoe recommendation and definitely knew what…read moreshe was talking about, I ended buying brooks over Hokas because of her recommendation and she picked an excellent colorway!

I stopped into Dick's the other day for a can of Mace. I walk downtown daily and have had a few…read morealmost-altercations with drivers who don't understand they need to stop for pedestrians who are halfway across cross walks with the walk signal, so I wanted to arm myself in case I ever encounter an extra aggressive motorist. I used to have a can on hand when I worked in a fairly dangerous part of North Philly (that I never used), but that stuff expires after a few years, so it was time to refresh! When I walked in with my mom, we were immediately greeted and assisted with finding the Mace. They actually had a large selection of cans, which I thought was pretty random but nice. I chose the pink one without tear gas for $15 and was quickly on my way. The rest of the store seemed clean and well-designed, but I didn't stick around to browse. This location is in the Willow Lawn shopping center surrounded by a bunch of other chains, but parking was easy on Sunday. I'd return for sporting goods or some more Mace if needed in the future. Let's hope I never have to use it!

Ordered a mens size 11. Weeks later when the package finally arrived I find out they had sent me a…read moremens size 9 instead. They refuse an exhange. They won't cover or reimburse me for the original shipping cost OR the shipping cost associated with returning them to get a "full" refund. That full refund would likely work out to actually be something like a 25-35 percent refund after me paying around 30 dollars for shipping and having absolutely nothing to show for it.

The store was extremely clean, well stocked and organized. The associates were friendly and helpfulread more

The owner is fantastic and helpful. Selection is good, if you don't see what you want just ask…read more They may be able to get it in, got a real nice Dallas Cowboy's jacket here.

From the owner: Every day is game day at K D Sports. For over 15 years, our shop in Richmond, VA has been a leading…read moreprovider of everything from sports apparel to man cave décor. We want to help you sport your team's colors through epic wins and crushing defeats.

This facility is very neatly maintained, and so organized. The people working here know what…read morethey're doing so can guide you in your needs. The nets is perfect for indoor practice, with the bowling machine and other equipments needed to level up your game. They've got ample space and amenities for organizing your parties, get-togethers etc. Highly recommend this place!

From the owner: CRICKHUB is your premier destination for indoor batting cages, summer and winter camps, and…read moreunforgettable events. Whether you're a baseball enthusiast, softball player, or a cricket lover, we've got you covered. CRICKHUB offers Indoor batting cage , Youth and Kids Cricket Academy , Sports jerseys , Cricket Gears . CrickHub: Where champions are made!

My kids just started indoor soccer this year and I'm clueless on all the gear they needed!!!…read moreThankfully the wonderful staff at Disco sports came to our rescue. They sized both our boys for cleats, helped us find shorts on the sales rack and gave us helpful tips too! Besides being super friendly this place is really quirky. Disco balls, lots of wood paneling and cozy corners stuffed to the brim with sports apparel. No matter what your sports related needs are disco sports has you covered!

Went in for baseball cleats for my son. Hadn't been in years. Perhaps a bit closed minded, but I…read moreexpected a smaller selection at a slightly higher price point, and I'm OK with that in order to support local business. Let's just say I was wrong. Selection is outstanding. Staff was very proactive in showing me options available in my son's size. Pricing was extremely competitive. I'll be back!

They looked after me really well, I had been wearing the wrong size shoes. Tried on a few pairs and…read moreactually went with the first pair I tried which are ASICS. Bought inserts and socks tooand have been walking much better.

Such a great experience at Fleet Feet it left me wondering why I hadn't visited sooner!…read more With an effort to be more active in 2022 came a much needed shoe upgrade. A friend recommended Fleet Feet ages ago but I didn't finally give them a try until I hurt my foot in the gym partially due to very old shoes. I came in on a Friday evening and two other customers were already there but Anthony did an amazing job of bouncing between us and providing excellent service. I explained my situation, what kind of workouts I typically do, and he walked me through the measuring process which consisted of stepping on a platform and walking a few strides over a cushiony mat. (Thank god, you do not have to run!) Anthony explained my readings & shortly came back with three awesome options he thought would be great for me. Unlike Cinderella, though, Anthony nailed it on the first shot. The CloudFlow shoes felt so amazing they made me realize just how old and worn out my other pair was! Due to some discrepancy in my arches, Anthony also recommended some insoles which he custom cut for my new kicks. In addition to that, I also snagged some workout gear from their selection. The shoes were $140, insoles $50, and the gear was $60, so not cheap but you can definitely tell it's quality stuff! I already wore everything for the next morning workout and it all felt great! Fleet Feet for the win!