It's Labor Day and they are not opening on time I'm there…read moreat 11:05 and she signals that they not open till 12 and shrugs Gave the girl the finger cause it's always a problem at this location The outlet has better customer service We pay good money for these clothes but the girls at this location are bitches

62 years old, shopping & trying on clothes for an hour. Only customer in the store. I had to use…read morethe restroom & they told me "No, go next door". WHAT!?!? I changed out of about $350 worth of their clothing, got dressed and left. It's ok to put their pants, bras and shirts on my body, but I can't use their restroom?? Do I just pee in their clothes? Of course not. I left. Without purchasing anything. One day that young lady will have her body betray her, humiliating her all the way to the restroom "next door". FORMER CUSTOMER

Great clothes !! The girls who work here are very nice and will help you with your needs . My…read morefriend and I and my mom love this place. The only complaint I have is retuning things can be a little bit difficult

The employees are TOP notch!! The reason for this one star review is the temperature of the store…read more It is so Incredibly hot in there, it is impossible to try on clothes without it feeling like you are trying to take off a wet bathing suit in the shower! Insanely Hot! Again, the sales girls were awesome & the products were fine. Quit being such a cheapskate, corporate!!! Turn the a/c Down!!!!! This is the deep south, not Canada!

I'm not the traditional customer of Torrid. That said, my airline lost my bag and I needed…read moresomething else to wear. I came in an hour before closing, was greeted, explained what I was looking for and picked out a few things to try on. An hour later I had the perfect outfit for the next day as well as a couple of things from clearance, including an absolutely perfect dress I didn't know I needed for a weekend event I had coming up. They were fine with doing things as two transactions - what the airline would pay for vs my extras. Great customer service!

I almost forgot to write this review, then Barbie Torrid me a new one…read more This trendy women's clothing store is a nationwide chain and this location is at the roomy and enjoyable outdoor mall the Pearland Town Center which I think is pretty cool. Barbie never finds anything she likes in the store so generally avoid them but we've been in every store at PTC about 3 times and the service here is always nice. Nice owner comment too!

Honestly, I work for a company that most of the women buy all their office attire at Torrid. I did…read morenot know much about the store till a friend of mine told me she worked there. So I checked it out for myself a few times never bought anything felt some of the attire was a bit costly but I was willing to finally make my first purchase here. Normally I would not buy anything here but my gf has a skin condition so I wanted to find her a wireless bra because she gets sores from wires huge ones and they get infected. Well one of the employees her name is Hannah who works at the Torrid at Meadowwood Mall and I had a falling out. I told her and was clear I want to shop at your store I mean honestly how many Torrids are there in Reno? ONE while the other store is just lingerie and I was NOT looking for lingerie. I needed a solid bra for my gf whom I came in with but she and I went to other stores. We did not find one that would be adequate for her! The first time I walked in the store Hannah and a few of her employees were pointing at me for one. They were laughing and I heard them talking about my girlfriend and I. Lets be honest here not only was that immature how am I supposed to feel comfortable buying anything with that happening. I did not go in the store to cause any issue I did not talk to Hannah did not look at Hannah and I did not buy from Hannah. I have every single right to look around that store! Well my friend left to go look for bras I went back into the store figured maybe I could surprise her because she was new to Torrid so I wanted to show her the sunglasses and some of the dresses. Did not know they also had bras in the back. So I went into the store again only this time the same thing was happening and an employee came up to me new me by name how strange I have been in this store a few times but never in my life seen this employee how would she know? Then she says to me you need to buy something now or leave you cant spend time with Hannah like oh really so now I cant browse anything. Prior to her walking up I was in the bra drawer looking for a 38D did not see a single bra size and honestly I could have ordered it online but the employee did not help me with that order instead its like buy something or go before I throw you out really throw me out? I get that these employees are friends of hers but in no way shape or form should I have been subjected to such rudeness it was not only childish but I am a customer in the store unless I am causing an issue and I was NOT! I filled out a poor review for Courtney then a couple days later Miss Hannah filed a civil order which states I can no longer go into Torrid to shop. The order states that she got in trouble because of me and that I filled out a poor review for Courtney well Duh they were bagging on me laughing, pointing, I could hear them saying discriminatory remarks etc etc did not care still purchased the bra and I left the store to go to my vehicle. I did not hang around but I did sign up to be a loyalty member which was also in the civil complaint that I signed up as a loyalty member and that I also was carrying my gun. Nevada is an open carry state but I did not have my gun on me no weapons are allowed in the mall yet the order states I was bringing one in there store total lie. I am to a point where I am about to get a lawyer and SUE Torrid and its employees for emotional distress, harassment and a whole litany of other things. Honestly, so what I dated her awhile back coming into the store does not make me a stalker I came to that store with another woman to buy a bra that is it. Just as I have a right to file whatever survey reviews that is my right as the customer and basically I got told that I filed a bad review on her coworker. Now how would she know this unless her coworker and her are harassing me that is personal information I am a customer nobody should know what kind of review I leave! With that being said two of my friends were shopping back in December and Miss Hannah decided she did not like them and told me she was going to also file a restraining order against them and call the cops. So anyone I know now cant shop at Torrid because they will either be harrassed, threatened or served with a protective order. Most of that protective order states how I was in the store and they got in trouble. Well I hope they did for harassing me they may not like how I look or the fact of whom I am but I am still a customer and I made a purchase of 50 something dollars for ONE yes ONE plain black bra.  Honestly, not sure how they could want to promote her or anyone on that crew to an assistant or store manager given the fact that this is how this employee acts. So you hate me you do not have to talk to me or look at me but I have a right to shop in Torrid and that right was taken away by someone all because what I filed a review that was not so nice against her employee who was basically rude to me? Might need a lawyer for this one!

Honestly I hate giving this location a 2 star because my girlfriend absolutely loves Torrid and we…read moreusually always have a great experience at any Torrid we visit but sadly this just was not the case on this trip. This was the first time we had visited this Torrid and we decided to stop by to see if they released any cute Christmas items and plus they were having a sale. I will now list the problems that we had and why our experience went sour: 1) the lady working was really rude. Like I know they get tired and I'm sure it's frustrating dealing with people all day but she was beyond rude and made the whole experience awkward to shop. 2) Normally the cashiers at Torrid fold your clothes and place them in the bag but the cashier just threw them in the bag all bunched up...it's like we spent a good amount of money and we don't want our clothes wrinkled as Torrid is not a cheap store 3) the clothes were not very organized and it didn't seem like they go back and make the clothes look presentable (example: the underwear section at other torrids usually have the underwear nicely rolled and separated, this one it was all thrown in there and a huge mess. The store was empty and they had just opened so it's not like someone had just did it and we got the after math...they opened the store this way. 4) the sales weren't ringing up correctly and the cashier didn't want to try and fix it and wanted to just charge us normal price but I refused as the whole reason we went in was the sale but she proceeded to still try and convince us to pay normal price. We will more than likely never come back here and we'll stick to our local Torrid where we always have a great experience

The ladies are amazing. Give them time, it's a vibe. In addition, the store is always neat, clean…read moreand organized.

I tried to write this review before but someone Torr me a new one, so I gave up on it…read more We are big fans of Torrid, especially their advertising campaigns which focus on plus size women. They don't do it with the whole "trying to cover up your curves" type style, but the "let's show everything off" style which is a much sexier style, especially where Barbie and her friends are concerned. They make great stuff and all kinds of sizes and sexy stuff too, and we like the store. This particular store has good variety, nice employees, and a good selection even though it's in the older and slightly more run-down Deerbrook Mall up in Humble. It's one of our favourite stores in the mall.

Never really crowded. Management is nice. Store always nice and neat. Personally they are…read moreoverpriced but they usually have a special. You really have to search for something cute depending on your style.

It depends I guess. It could have been 1 star for price, for layout of the store, etc. But due to…read morethe fact that it's hard to find cute stuff for plus sized women, I'm giving it 3 stars. I didn't buy anything but there was some REALLY cute stuff in there. They had bathing suits up (in February ---what!?), lingerie, accessories, awesome belt selection, and all the different types of clothes you can think of. But like I said, the prices is what drove me out of here. I wasn't REALLY in the market to buy anything so I'm sure if I needed something I might have splurged. Even the clearance rack that had old stuff on it was barely marked down from $50 to $40 for jeans. I'd rather go to Lane Bryant where I KNOW the quality will stand on it's own (that's about all I really want to go to LB for anymore though). As soon as I have a wedding or an occasion in mind, I'll return and then I'll know if the quality of the clothing is worth the price or not.

Hiring process here sucks, they interview you then it has to go through a "higher up" person…read moreinstead of the manager being able to hire . Then if you get the job or not, they still don't let you know . They let weeks pass without contacting you, basically ghosting you . That's okay though, everyone here stays to themself and no one greets you when you walk in. It's a ghost town in there.

I spend $$$$ at this store, and was treated like trash by the so-called manager. She talked down to…read moreme, didn't even attempt to try to help, and was rude throughout the entire (attempted) return. I will NEVER come to this Lane Bryant again. Her name was Elizabeth. Below is a picture of the damaged leggings.

To be honest, Torrid has always done the minimum for their clothing. But it fits so I don't care…read moreabout it too much. But I don't know why people work in customer service if they're going to treat the customers like shit. Everyone has bad days, but I think these ladies were just rude. I felt like I couldn't even look around without getting a death stare if I wanted to and grab something to try on.

I actually don't have a problem with the quality of the product from Torrid. My girlfriend loved…read morethis company and it's clothing. I have a problem with the quality of THIS location's customer service. My girlfriend went to check out and asked the clerk if a particular shirt was in stock. The clerk said no. While she was ringing up my girlfriend's stuff, my gf noticed the shirt was in fact in stock and on the rack next to the counter. My gf asked the clerk if she could try it on. While she was trying the shirt on, she overheard this clerk say to the other clerk she couldn't stand my girlfriend and didn't know how long she was going to be in the dressing room. This happened at 4:00 PM on 1-13-2020. Discretion...it goes along way. I get customers can be annoying. And I'm sorry you were in the middle of ringing her up already. But if you had known what you actually had in stock, my gf wouldn't have checked out yet. We all have our bad days, but these ladies could use a lesson in customer service 101.

It ended up being very nice but it didn't start out nicely. We were not welcomed in or asked if we…read moreneeded help. I had to go to the two associates to ask for help, then one associate turned out to be very nice and helpful. She kindly placed my order to be delivered free to me and adjusted the price of the same item lower price online. This one has a small clearance area then other locations I've been to.

I had some money to spend I was looking for a dress for my birthday and a bra. I asked the lady in…read morethe black dress if they had my size thinking she would help me look she said whatever is here is here and walked away. I said it's insane I have all this money and can't even get help.

4.26.22 Came in with Yelper Britt C…read more This location is a little small but the customer service was great. Friendly, helpful staff and a tidy store, nothing better!

I have called your Corporate office. Not once but twice! I guess Torrid is not worried about…read morecustomers, otherwise Tiffany from the corporate office who has my information about what happened would have reached our already. Instead of stretching it out the full 48 hours to recieve a response. But I'm just one customer that I am learning. Does Not Count.