A nice, clean shop with friendly and engaging staff (at least one of the two women with whom we…read moreinteracted on Saturday, 28 December 2019). Clothing is thoughtfully made and presented and quality seems good. Prices are higher than average, but the store was full of women trying on and purchasing their attire and accessories.

Beware! The store requires customers to wear facemasks, but the apparently the staff feel that a…read moreflimsy face shield is OK for them. The staff member working the cash register was not wearing a mask. How is this following our mask mandate? If you like the merchandise- suggest for your safety you avoid the store

I broke my ten year Kohl's hiatus, enticed by the promise of home shopping convenience and a hefty…read more$25 in Kohl's cash earned from my online order. I should have known it would initiate a comedy of errors that would make me relearn the forgotten decade-old lesson. One item from my online order didn't fit, so I decided to return it at the nearest store, which is in another county. I prepared myself for the trek by making a shopping list of jeans to try on, confirming on their website that all were in stock at the store (jeans are something you really need to try on, buying them blindly is a gamble). All plans were thwarted when I entered the Silverdale store. It would be my last visit to any Kohl's; read on. The return went fine, other than their deducting $8 from the refund of the $35 item. I understood it was because I received Kohl's cash to spend, and that's fine. So let's go shopping! I was unable to locate any of the items on my shopping list. Since I neglected to pack snacks and a compass, I asked for help. The lady from the register made an effort to look around, but said she didn't recognize any of the items, and they never stocked them. Bait & switch, eh? Strike one, Kohl's. Determined to make the journey count, I searched for some jeans to try on. Leafing through a bizarre size distribution of XS to XL with squat in between, I found 3 whole pair that might remotely fit. But rut-roh, the fitting room was closed! After the predictable goose chase, I came in contact with Keeper of the Fitting Room, and kindly asked if I could enter her barricaded domain to try my 3 items. She said no. Really, no? I don't want to make another trip out here. She insisted, no, she was busy. Final word. Too busy with only one other customer in the store? How do they stay in business anyway? Strike two, Kohl's. Not wanting to waste time fighting it, but not wanting to waste time coming back out either, I summoned my inner bluejean rebel and tried on those jeans right there on the ghost down they call a sales floor. Turns out nothing fit right anyway, so I saved myself another two hour round trip. Fed up with the store, I went home to find something random online so I wouldn't lose my $25 Kohl's cash. Logging in, I found a cruel surprise - $12 Kohl's cash had vanished, along with my patience. In a last ditch effort, I found a $12 clearance tank top to spend my remaining consolation prize and be done with it. Then the free shipping coupon errored out, "try again later." Not in the mood to spend $8 shipping on sheer principal of getting my money's worth of random crap I don't need, I tapped out, down my original $25 coupon + $8 shorted on the refund. Yeah, I know, the house always wins. Strike three and Kohl's is out. It's no wonder the store was deserted. Limited selection, employees on permanent coffee break and pitfall policies. Silverdale Kohl's would better serve the community as a big, stupid, empty monument to apathy, which it probably will be before long. Buh-bye.

This isn't the first Kohl's I've been to but definitely the creepiest one I've ever experienced…read more There was a lady stocking my son and I the entire time. We entered in from the mall side and did a super quick loop as I kept looking back at her to let her know I noticed what she is doing. I never let his hand go. I somehow got lost as I was trying to get her off my tracks and asked a worker how to get back to the mall side which she was super helpful. Sadly I didn't get anything as I was really looking forward to specifically shopping here. Unsure if she was a floor walker or a kidnapper but I did not feel safe at all. We bounced so quick out of there. Way to scare away a potential customer if you were an obvious floor walker!

I have been a customer of Chico's since they opened their first store on Sanibel Island many years…read moreago. This is not about the stores or merchandise but about their shipping and returns. Chico's recently changed their shipping and returns to Indiana from Georgia where orders were processed and shipped quickly. On the two occasions where I mailed a return, they were also processed quickly. Not any more!! It takes a minimum of two weeks to receive an order and their system does not update as in the past with tracking info. My one return by mail took 6 weeks after delivery for credit. Parking at their area stores is a nightmare thus why they were mailed. Come on Chico's. In this day and time, this is inexcusable. Indiana labor can't be cheaper than Georgia. Change it back to there where they knew what they were doing!

I've shopped at the Bellevue Square location for several years and have invested frequently in my…read morewardrobe with Chico's. Today, I walked in to trade a dress I'd purchased online for my Dad's funeral next week, because it was the wrong size. I'd called ahead in advance to make it easy on everyone. The dress in the right size was waiting for me, but the salesperson was not happy about helping me. In fact, she couldn't get rid of me quick enough. I'd seen a necklace shown with the dress online and it looked like a teardrop, which felt appropriate for the occasion. I picked it out, found earrings and a matching bracelet, without anyone helping me. It turned out that one of the earrings didn't have a back to it. The salesperson called over the "manager" to help. She shrugged at it and tried to convince me a "back" on a pair of pierced earrings was not necessary, then went on to the next customer. For several years, shopping at Chico's in Bellevue Square was something I looked forward to. Now, I'll never go there again. I wasn't dressed up, in fact, I didn't look my best. This experience was the first time I'd been in public since my Father died. I figured I'd be greeted with the same warmth and friendliness I'd always experienced before, but it was AWEFUL!!! A store filled with snobby sales people and a heartless manager. Here's a tip Chico's, just because someone doesn't "dress the part" when they shop in your store, doesn't mean they don't belong there. You never know what's someone's going through, so when in doubt, be kind.

Awful experience at the University District Free People today. My daughter and I grabbed a couple…read moretops and stood in what any normal person would assume was the fitting room line. We waited 20 minutes with one person in front of us and several people behind us as well, only to find out the store uses some bizarre "waitlist" system that no one explains and isn't posted anywhere. When the associate finally came over, she called out a random name from a rack of clothes and just stood there waiting for someone who clearly wasn't even in the store to show up to try on clothes. I asked if this was the fitting room line, and she responded with a rude, condescending tone like we were idiots for not magically knowing their hidden process. Everyone around us looked just as confused. Instead of helping customers who were actually present in line, the 2 staff wandered around searching for a nonexistent person while the rest of us wasted our time. Completely disorganized, zero communication, and the attitude from the associate was the final straw. We dropped our items and walked out. This store needs a serious reset in customer service and basic common sense. Honestly, no wonder people just order online or these stores go out of business. We dropped our items and left.

Great little store at U Village. The store is right at the corner of the building so it's easy to…read morespot. The layout of the room is essentially 2 rooms and a dressing room in the back. It's quite spacious and they have a lot of items in the store which is nice. The store layout was nice in that there wasn't a feeling of being overwhelmed with items or people.

This is a solid Athleta store, as this one is located in the U-Village shopping center, near…read moreBloomie's. I had a good experience here and was able to easily get in and out while shopping in the area. I'm a fan of Athleta joggers, and needed to order a few. While I was at U-Village, I decided to stop by Athleta to shop for joggers. The employee who helped me was able to easily order the items I wanted, while offering recommendations for similar styles. Since I was somewhat in a rush with an upcoming appointment, the employee swiftly placed an order for me, waiving shipping fees and letting me know when to expect my package and so forth. Easy peasy. The selection here is good, with a decent amount of stock in different sizes and colors. Store was well organized, and I could easily find the different styles of joggers and workout apparel throughout the space. No complaints.

My husband recently purchased a few items for me from Athleta University Village. My complaint…read moreisn't so much about the staff (although they were underwhelmingly friendly), but more about the return/exchange policy. I wasn't able to return or exchange the items because it had been over 30 days (40 days) since the original purchase date. These items were unused, tagged and I had the original receipt. I understand if I missed the cash return period (the holidays are busy, I meant to make the exchange sooner), but I was very unhappy that I couldn't at least make an exchange. I also made other holiday returns / exchanges that day at Vuori, Anthropologie and Nordstrom that day, and all of them accepted my returns for cash or exchanges. Final note: the quality of Athleta clothing has gone down over the years, but the price remains the same. I was trying on a jacket and I couldn't even zip up the jacket it was so cheap. I will not be making future purchases from Athleta.

I stopped in here with my daughter to purchase some new bras for her. It was 40 minutes before…read morethey closed. There was only two employees working and the store was fairly empty. We asked one of the two employees if they could assist in measuring my daughter for a new bra. The gal responded with, "we close in 30 minutes". I said, ok, as I knew once she was measured, we would pay and leave. It was a very off putting thing to say when we had plenty of time to make our selection and leave. Once she was measured we selected several bras and left the store. The inventory was somewhat limited and they were out of a lot of bras in my daughters size, which was frustrating. Overall, unimpressed.

I like this location. It's pretty big and the employees are nicer than other locations…read more VS and pink are together here and they really have the best selection of items.

Just shopped for and bought online some great petite tops and jeans for my lovely wife. I do the…read moreonline reconn although we'll both sit together at the computer to choose outfits that will look REALLY good on her. We're usually right. JC Penney remains THE only place where my wife finds outstanding deals and selection in women's petite clothing. Since my wife knows her clothes sizes--which haven't changed--there's no longer a need for her to try on clothes at the store. We buy everything for her online--frequently at great sale prices. The store's great at quickly shipping out orders and getting them delivered within a few days to no more than a couple of weeks. It's nice reading that the chain has made a comeback and that overall sales are up.Without JC Penney, my wife wouldn't know where else to find such excellent petites fashions at great prices. She doesn't even mind sharing the online store with me for buying my own stuff!

I love Leah at JC Penney salon! She is an excellent stylist and colorist! I regularly get…read morecompliments on my hair after seeing her. Thank you, Leah!

Really disappointed. I have a smaller chest and not much experience with lingerie so I was looking…read morefor some guidance. The person told me I was a different size than I was used to, and when I expressed concern she insisted and I ended up getting the bra. Unsurprisingly, the bra starts hurting after about 30 min of wearing it. It's so uncomfortable that it bruised and makes indentations in my skin. Can't return it, so now I'm just really disappointed after spending so much money on something. Definitely won't go here again, it's too pricey for me to possibly get another uncomfortable item.

I walked in the store to buy two bras and there were several people standing around the counter…read moremore interested in their chit-chatting than providing assistance. I continued to peruse items, they continued to chit-chat - I left. The conversation had nothing to do with the store or it's items, it appeared to be friends gathering in conversation who were more interested in each other, than providing service. It was incredibly off-putting.