We recently purchased a dress and perfume from torrid. That night My car got broken into and my purchase was stolen.We immediately called torrid to let them know that someone might try to return it since it was a cash item. We also did contact the police as well to report the incident. We found out that a guy did come in and tried to receive cash and was told could only get store credit because they knew of items that was stolen. The guy had left and tried to come back and end up getting cash at the end. I'm so disappointed with Torrid not taking the items when we could've showed proof that they were ours to begin with. This is such a poor customer service. read more