In 2018 I was the first to review this Torrid on Yelp and after Jessica's AMAZING customer service and handling an IT issue with my parents today I'm updating my review.
Still 5 stars amazing store. My mom is such a big fan she got their credit card. Today they were having IT issues and the credit card got charged twice, but it was showing as declined. Jessica came in on a day off to help the new girl get it sorted out and called like 5 customer service lines herself too. Eventually it went through and she's working on getting the duplicate charges removed. It's apparently a Corp wide IT problem today.
The new girl was very friendly helping us find new outfits for a wedding. She set up a changing room for my handicapped mom and was running around for her with different sizes and suggestions today. My mom got 2 outfits, a sweater, and a t shirt today. We love Torrid and how Jessica runs this location, she really cares about it and about her customers. I've been a regular for many years and will continue to be. read more