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Torrid

1.0 (1 review)
Closed • 10:00 am - 9:00 pm

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1 year ago

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Rainbow Shops

Rainbow Shops

(2 reviews)

Next time I'll read the fine print when it comes down to returning an item. The place did not have…read morea dressing room for me to try the jeans on. When I came home to try them on they didn't fit. I returned within 24 hours but because it didn't have the original tag and if they refuse to give me back my money and something that didn't fit. You lost my business

This location moved from one part of Brentwood Plaza to a larger space which was great. I went in…read morelooking for fitted jeans for the weekend. The staff didn't usually greet customers as they are always stocking items the few times I have been in. I was able to find what I was looking for. Often the same item may be in several locations in the store so it's about being patient and taking your time to look for the sizes you need. They have a variety of sizes including plus. They carry shoes, purses, under garments as well. I think there are also girls sizes there. I found my size and waited in line to make my purchase. Although there are usually several people working, there is only one on the register so it makes for long lines when it doesn't need to be. One customer wanted a discount so it touch longer for her to register for the text program. When I got through, the person rang me up. The experience was uneventful. Not poor customer service and not great either. I will return due to the items and prices that I like. They could would in getting customers and interaction overall. I was happy with the items that I purchased.

American Eagle Outfitters

American Eagle Outfitters

(1 review)

$$

I normally don't write a review like this but my experience today was so incredibly odd I had to. I…read morewent into American Eagle at the Northgate mall at about 11:30am on Wednesday, November 25 with 2 pairs of jeans to exchange for another style. Seeing that they rarely have my size in stock (6 petite, dark wash jegging) I immediately went to the front counter and asked if they could check the computer for this size and style. A younger man with a nose piercing and dark hair seemed incredibly perplexed and questioned why I didn't just look on the floor to see if they had it in stock. He didn't check the computer but came back after 12 minutes to tell me they had none in stock on the floor. While I was waiting the manager (shorter chubby white woman with dark hair and glasses) and another employee complained and talked all about people calling out, ordering lunch and being overworked. I asked if they could order a pair of the jeans I wanted to be shipped at my house. The younger male employee with a nose piercing was too confused to do so, and at that point I had been there over 20 minutes just for a simple return. The same employee initiated to return but said he needed a manager's thumbprint to process and that the manager was POOPING so it would be a few minutes before she came back. The entire lack of customer service and basic decency to not talk about your unhappiness with your job in front of customers just baffles me. I have much better customer service at the drive through line of any McDonald's. Corporate needs to entirely fire everyone and initiate a course on manners. P.S. I only described the employees as I don't remember their names. I have piercings and all that so it's in no way judgment but trying to be descriptive on who was giving no customer service whatsoever.

Torrid - accessories - Updated May 2026

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