The gal at this location was great. She really helped out and was very pleasant. Because it's a…read moresmaller location the selection is limited, but she made up for it. I was on the fence about a particular jacket, so she suggested I visit another store to see if they had something I might like. I went to the Tri-County store...where they ignored me...and then went back to this location and bought the jacket. Overall, I'm very pleased with this location and service.

Service was fantastic. Sorry to say the sizes needed were very limited and far too expensive!read more

THEY HAVE VERY NICE PIECES!! In Cincinnati Ohio 2516 west Galbraith d Rd from men to women clothes…read moreshoes bags etc.

Price match with no hesitation. Last minute shopping and I was tired getting off a 11 hour shift so…read moreI went to the first shoe store I came to in the mall. the first shoe store had the shoe but not the size. So I walked down to foot locker and they had the shoe and the size, but was $15 more, when I told Dave well the other store was cheaper,with no hesitation he priced match. For now on no matter how tired I am I will walk the extra way just to go to foot locker. Friendly and very polite service

I stopped by this location to browse and see if any spring or summer styles were out. Plus I'm…read morealways in the markets for leggings. I walked in and saw the hand sanitizer station. All staff were wearing masks. This is definitely a plus. The store is a bit crowded. I don't mean people. The racks are close together and just moving throughout the store I knocked things off the rack at least once especially by the work out/athletic section. I was trying to find a pair of leggings and all the sizes and styles were mixed. I couldn't find what I was looking for. During my leggings search, I was approached by an employee about a rewards program. I don't shop at Old Navy very often, so I took a pass. As I navigated further into the store, the more crowded it became. By the clearance section, it was impossible to look through the racks as everything was packed and hard to move through the area. Plus, I docked a star because the entire back of the store smelled like pot. It was mostly empty of people, but a few. I thought it may have just been the clearance section, but as I moved towards the kids section then the men's side by the dressing rooms - the smell definitely lingered. I felt overwhelmed in this store. I left in a hurry without making a purchase.

This particular location is a rather new one, and the layout is typical of the store. The store is…read morevery roomy and not cramped. The staff is usually walking around and was helpful when I couldn't find an item. The dressing room was staffed by a nice guy that addressed me by name (and also wrote it on the door). I found that personal touch nice. The prices are of course pretty low and yeah, the quality is not the best, but come on, a tshirt is a tshirt. Parking is ample and the surrounding businesses are numerous. Stop by the Starbucks for some caffeinated power shopping. (watch out for the early A.M. sales days, people can be a little crazy)

Just moved up here and already have been to this Hot Topic multiple times. Great staff, very…read morefriendly and helpful. They're always very well stocked and even have some items I can't find online or anywhere else. I've only ever had one issue, I wanted to make a purchase and I accidentally clicked a button on the cash register machine that declined my signature, the employees all insisted that on their end it showed the purchase was unsuccessful. However, through my card company I saw that the money had been taken. I had reattempted the purchase which caused my card to be placed on hold, the hold was released but my money was still gone. I contacted my card company and they said there were no issues on their end and to speak to the merchant. The employees at the hot topic said this was out of their control and escalated it to customer service, customer service apparently told them it was most likely a refund and would take about 5 business days to process. I waited an extra day, so about 6 days and the money had still not shown up on my card. The employees said it was out of their hands and to speak to customer service, they gave me the number and I called. Customer service told me that it was out of their hands and to talk to the employees. I mentioned this to the employees and they got upset and explained that they're told to forward these problems to customer service because there's nothing they can do. I called customer service again and spoke to a different representative, they told me yet again that it would be a situation for the store employees to handle because they (customer service) only deal with online orders and not in-store transactions. In the end, my money was gone and nobody could help so I had to dispute the transaction with my card company. It was a bit frustrating and I hope whoever is in charge in those situations takes responsibility and has that figured out, regardless, I absolutely enjoy the employees that work there because they are very friendly and even will hold some items for you if you can't purchase them right away. I give my best regards specifically to employees Cole and Emma, they are patient and helpful, really friendly and relatable too! They're the best! I love this store!

Great store. They really keep a wide selection of blind bag toys in stock. Funko POP figures are…read morealways being set out too. They have really helpful employees. Nice clean store. They also have t-shirts and other clothes. Mostly bands, cartoons, superheroes, TV and movie themed items.