Subject: Formal Complaint: Professional Misconduct by Store Manager at Elmhurst Location (Store…read more#3182)
To Jewel-Osco Customer Care and Corporate Leadership,
I am contacting you to report an ongoing issue regarding unprofessional management behavior at your Elmhurst location (153 S. Schiller St., Elmhurst, IL). As a regular customer, I believe that employee disciplinary actions should be handled with discretion and respect. Unfortunately, I have witnessed a female store manager publicly berating employees on two separate occasions, which completely ruined my shopping experience.
Incident 1: Monday, July 6, 2026
While waiting in the checkout line, I witnessed this manager speaking in a very loud, aggressive, and unprofessional tone to a young male employee. She was shouting that she was the manager, that "what she says goes," and told him she did not want to see him outside anymore.
Incident 2: June 2026
Last month, I witnessed the same manager shouting down a grocery aisle at an employee, loudly warning them that they "better not be on the telephone."
While I understand that employees require guidance and correction, doing so publicly in a loud, demeaning manner is entirely inappropriate. Constructive criticism and disciplinary actions should be conducted privately, not in front of a store full of customers.
This behavior creates a hostile atmosphere and reflects poorly on the Jewel-Osco brand. I request that corporate leadership look into this matter and ensure this manager is coached on professional leadership practices. If this disruptive behavior is not addressed, I will be forced to take my business elsewhere and escalate this matter further.
I look forward to your prompt response regarding how this will be resolved.
Sincerely,
F.L., leef860@gmail.com