I chose to support my local business despite knowing I was overpaying by $100 for the same battery…read moreI could've ordered online shipped for $125. However, after paying with a debit card, I noticed an additional $7.46 deposit/processing fee--which should not apply to debit transactions. Retailers are typically responsible for covering those costs, not passing them on to customers, especially when you're already significantly marking up your merchandise. This felt like a greedy move and completely unnecessary. That extra charge small as it may seem You've lost a customer and earned a negative. And battery doesn't seem new has scratches on bottom and sides most likely refurbished sold as new. "They likely avoid accepting credit cards because they're worried about chargebacks. If their service is truly legitimate and they stand by it, there should be no reason to fear credit card payments especially when they're already charging additional 'deposit processing fees.'"

Very scummy people, and the owner Freddy was intoxicated and started a scene with me over…read morerequesting service on my bike They will talk down on you and over charge you, save yourself the headache of coming here

Took two snow blowers there for servicing and they turned them around super fast and running like a…read moretop! Fair price and great service!

Very helpful. Willing to try and diagnose e bike problems even though it's not their forte. Very…read morepersonable.

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

I own a 2003 CL55 AMG, multiple shops have turned me away and lead me to buy parts I didn't need,…read moreleaving me in this consistent pattern of difficulty and frustration that made me prepare to sell the car and lose my investment. BUT, Alex (the owner) is not only able to fix every problem I have ever had with t's crossed and i's dotted, but also in a timely manner, as well as saving me thousands of dollars in the process. I recommend Alex over any dealership or shops to meet great prices and work from a truly good quality technician for any make/model. Also a great guy.

Great shop with an awesome mechanic! The owner is very…read morefriendly and experienced! No unnecessary changes! The only place where I'm gonna take my car if I have to. 100% trustworthy!

I have NEVER voluntarily written a review. Usually I am asked tp provide a review and then sent a…read morehundred reminders until I do so. If you're in the market for a new or used Harley, do yourself a favor and don't waste your time, go to Bergen County Harley-Davidson. The shop is amazing. The staff is even more amazing and the process is so simple with the good folks at this store. You will wonder, why other businesses don't adopt this motto. Let me begin with the minute you walk in the door, you 're immediately greeted with a friendly smile and hello, unlike other places where you're immediately bombarded with a pushy salesperson. When you're ready you can ask for a salesperson and if you're so lucky you may get to work with Sergio Graziano, who in my opinion is not just the salesperson, but he is a genuine, kind human. The thing that won me over and I can't stress this enough, he didn't push me to decide quickly. What he said instead, take your time and don't rush into a decision. He showed me a lot of options and didn't make me get the most expensive bike on the floor or try to convince me out of the bike I wanted to get "rid" of a bike that may have been sitting on the floor longer than they wanted. That was unusual coming from a salesperson!!! They have a financing and insurance departments in-house. The two LOVELY ladies (and 4 legged business partner, Oliver) I had the pleasure of working with, Lynda and Barbara, were phenomenal at what they do. They went out of their way to help me get all my dollars and cents in order. They were not aggressive or pushy; they didn't try to stick me with something or give me the usual "this is the best I can do" non-sense. Instead they told me, give me a minute, I think I can do better. Again, very unusual coming from a dealership. I went into the finance office with my defenses up and ready for a long, lengthy back-and-forth, it was anything but that. I walked into the shop at 11am and I was done by 12:30 with all paperwork completed. Now my favorite part of the whole thing, shopping for gear. The beautiful (and I do mean BEAUTIFUL) ladies in the merch sales department were beyond helpful. Once again, they never tried to upsell me or give me the "oh you look good in that" BS just to make a sale. Laura went out of her way to help me save money on my gear. She didn't force me to buy things I didn't need or want. She made me comfortable by letting me browse and shop at my leisure. The ladies are so informative, as if they ride themselves... oh wait, they do! The shop didn't just hire beautiful women to try to make guys spend money on things they didn't need. Instead, they hired beautiful women with experience and knowledge. What a novel concept. Mike and Lisa in the parts and service department were so friendly and not like what people expect from "mechanics" and I hate giving them a title because it has such a negative connotation but these folks stood and answered my dumb questions and didn't judge or talk down to me. Overall, I wish I could give them 100 stars because they absolutely deserve it. Again, if you need/want a new or used bike, go to Bergen County Harley-Davidson, even if you don't need a bike, go there and experience the shop and see how a real business is ran!

I took my 2017 V-ROD yesterday for an oil change. today, out of curiosity, I checked the oil stick…read moreand it's bone dry. I started the engine for 5 mins. and checked again... same, the oil stick is bone dry. I had to add a quart and a half to get it to normal. Shame on you HD of Bergen County. I paid $198.06. I will never step a foot in this scam place again!

This guy is a slimebag! He bounces from place to place to hide from shoddy work. Always opens a…read morehole in the wall location because his work sucks. Several years ago after he moved from Lodi to saddle brook he took an old Harley i had and claimed to rebuild the tranny. This week another shop pulled the tranny and all the original (1955) parts were still in the tranny. This guy is a jerk and should be avoided at all costs

Tootsie's Cycle is a "motorcycle shop." This is the place to bring your American-built motorcycle…read morefor all types of adjustments, installations, modifications, and repairs. Whether you fancy yourself a well-informed owner of vintage motorcycles, or you refer to yourself as a two-wheeler novice, call Kevin at Tootsie's for the answers to your v-twin questions. I have been bringing my Ironhead to Tootsie's since 2012. Kevin is no mere mechanic; he's a living database of Harley-Davidson insight. If you think you've got respect for hand-built American motorcycles now, just wait until you've had a conversation with Kevin. You'll find a newly-charged level of appreciation for American bikes after just a few minutes of conversation with this cat - whether it's discovering a fondness for the saving Grace of AMF or learning about the gigantic gift of the magneto on John Deere tractors, Kevin's passion makes you want to keep rolling in with your ride for each and every two-wheeled need. Best days to see Kevin include Mondays, Wednesdays, Fridays, and Saturday mornings from 10:00-12:00.