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    Torque Custom Cycles

    1.8 (5 reviews)

    Services - Torque Custom Cycles

    Motorcycle repair

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    Bergen County Harley-Davidson

    Bergen County Harley-Davidson

    3.8
    (84 reviews)

    I have NEVER voluntarily written a review. Usually I am asked tp provide a review and then sent a…read morehundred reminders until I do so. If you're in the market for a new or used Harley, do yourself a favor and don't waste your time, go to Bergen County Harley-Davidson. The shop is amazing. The staff is even more amazing and the process is so simple with the good folks at this store. You will wonder, why other businesses don't adopt this motto. Let me begin with the minute you walk in the door, you 're immediately greeted with a friendly smile and hello, unlike other places where you're immediately bombarded with a pushy salesperson. When you're ready you can ask for a salesperson and if you're so lucky you may get to work with Sergio Graziano, who in my opinion is not just the salesperson, but he is a genuine, kind human. The thing that won me over and I can't stress this enough, he didn't push me to decide quickly. What he said instead, take your time and don't rush into a decision. He showed me a lot of options and didn't make me get the most expensive bike on the floor or try to convince me out of the bike I wanted to get "rid" of a bike that may have been sitting on the floor longer than they wanted. That was unusual coming from a salesperson!!! They have a financing and insurance departments in-house. The two LOVELY ladies (and 4 legged business partner, Oliver) I had the pleasure of working with, Lynda and Barbara, were phenomenal at what they do. They went out of their way to help me get all my dollars and cents in order. They were not aggressive or pushy; they didn't try to stick me with something or give me the usual "this is the best I can do" non-sense. Instead they told me, give me a minute, I think I can do better. Again, very unusual coming from a dealership. I went into the finance office with my defenses up and ready for a long, lengthy back-and-forth, it was anything but that. I walked into the shop at 11am and I was done by 12:30 with all paperwork completed. Now my favorite part of the whole thing, shopping for gear. The beautiful (and I do mean BEAUTIFUL) ladies in the merch sales department were beyond helpful. Once again, they never tried to upsell me or give me the "oh you look good in that" BS just to make a sale. Laura went out of her way to help me save money on my gear. She didn't force me to buy things I didn't need or want. She made me comfortable by letting me browse and shop at my leisure. The ladies are so informative, as if they ride themselves... oh wait, they do! The shop didn't just hire beautiful women to try to make guys spend money on things they didn't need. Instead, they hired beautiful women with experience and knowledge. What a novel concept. Mike and Lisa in the parts and service department were so friendly and not like what people expect from "mechanics" and I hate giving them a title because it has such a negative connotation but these folks stood and answered my dumb questions and didn't judge or talk down to me. Overall, I wish I could give them 100 stars because they absolutely deserve it. Again, if you need/want a new or used bike, go to Bergen County Harley-Davidson, even if you don't need a bike, go there and experience the shop and see how a real business is ran!

    I had a very disappointing experience with the Harley-Davidson dealership in Maywood, NJ (Bergen…read moreCounty location). I was told my bike would be completed the same day as my service appointment. I dropped the bike off around 10:10 AM and was informed it would take about 4-5 hours, and that my bike was second in line for service. After receiving no updates all day, I called myself at 4:37pm less than half hour before getting out of work. Over 6 hours later I asked for Chris my service consultant who told me they had just started working on my bike. I said to Chris that I completely understand delays can happen, but the lack of communication was unacceptable, especially after I clearly explained in the morning that I would be at work and instead of apologizing he says I can tell the mechanic to stop working on your bike. When I asked when they planned on notifying me that the bike wouldn't be done that day, I was told they would have called around 6:00-6:30 PM. That is extremely poor customer service. A courtesy call when service is running significantly behind schedule should be common sense. I live far from Rochelle Park and had to spend over $75 on an Uber ride home. What made the experience worse was when I returned the next day to pick up my bike and respectfully explained my frustration. Lisa completely dismissed my concerns and told me, "This dealership isn't for you, you should go to one closer to your house." While I was trying to explain how the situation could have been handled better, she repeatedly interrupted me and had clearly already decided they did nothing wrong. Lisa kept saying we didn't do anything wrong by you. I can see the frustration in her face and she treated me as if I'm a child. I mean not being respectful towards someone else's schedule and not giving a courtesy call so the customer can plan how to get back home is doing wrong by the client. I had to get an uber to work the next day. I spent close to $200 on their communication mistake and yet she couldn't even hear me out. I wasn't asking for any sort of compensation only wanted her to acknowledge what happened was wrong so they can do better. Delays happen, I understand that. But poor communication, lack of accountability, and dismissive treatment toward customers is not acceptable. If you bring your bike here, don't expect proactive updates or much concern for your time.

    Tootsie's Cycle

    Tootsie's Cycle

    3.0
    (2 reviews)

    This guy is a slimebag! He bounces from place to place to hide from shoddy work. Always opens a…read morehole in the wall location because his work sucks. Several years ago after he moved from Lodi to saddle brook he took an old Harley i had and claimed to rebuild the tranny. This week another shop pulled the tranny and all the original (1955) parts were still in the tranny. This guy is a jerk and should be avoided at all costs

    Tootsie's Cycle is a "motorcycle shop." This is the place to bring your American-built motorcycle…read morefor all types of adjustments, installations, modifications, and repairs. Whether you fancy yourself a well-informed owner of vintage motorcycles, or you refer to yourself as a two-wheeler novice, call Kevin at Tootsie's for the answers to your v-twin questions. I have been bringing my Ironhead to Tootsie's since 2012. Kevin is no mere mechanic; he's a living database of Harley-Davidson insight. If you think you've got respect for hand-built American motorcycles now, just wait until you've had a conversation with Kevin. You'll find a newly-charged level of appreciation for American bikes after just a few minutes of conversation with this cat - whether it's discovering a fondness for the saving Grace of AMF or learning about the gigantic gift of the magneto on John Deere tractors, Kevin's passion makes you want to keep rolling in with your ride for each and every two-wheeled need. Best days to see Kevin include Mondays, Wednesdays, Fridays, and Saturday mornings from 10:00-12:00.

    Torque Custom Cycles - motorcyclerepair - Updated July 2026

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