I have NEVER voluntarily written a review. Usually I am asked tp provide a review and then sent a…read morehundred reminders until I do so. If you're in the market for a new or used Harley, do yourself a favor and don't waste your time, go to Bergen County Harley-Davidson. The shop is amazing. The staff is even more amazing and the process is so simple with the good folks at this store. You will wonder, why other businesses don't adopt this motto. Let me begin with the minute you walk in the door, you 're immediately greeted with a friendly smile and hello, unlike other places where you're immediately bombarded with a pushy salesperson. When you're ready you can ask for a salesperson and if you're so lucky you may get to work with Sergio Graziano, who in my opinion is not just the salesperson, but he is a genuine, kind human. The thing that won me over and I can't stress this enough, he didn't push me to decide quickly. What he said instead, take your time and don't rush into a decision. He showed me a lot of options and didn't make me get the most expensive bike on the floor or try to convince me out of the bike I wanted to get "rid" of a bike that may have been sitting on the floor longer than they wanted. That was unusual coming from a salesperson!!! They have a financing and insurance departments in-house. The two LOVELY ladies (and 4 legged business partner, Oliver) I had the pleasure of working with, Lynda and Barbara, were phenomenal at what they do. They went out of their way to help me get all my dollars and cents in order. They were not aggressive or pushy; they didn't try to stick me with something or give me the usual "this is the best I can do" non-sense. Instead they told me, give me a minute, I think I can do better. Again, very unusual coming from a dealership. I went into the finance office with my defenses up and ready for a long, lengthy back-and-forth, it was anything but that. I walked into the shop at 11am and I was done by 12:30 with all paperwork completed. Now my favorite part of the whole thing, shopping for gear. The beautiful (and I do mean BEAUTIFUL) ladies in the merch sales department were beyond helpful. Once again, they never tried to upsell me or give me the "oh you look good in that" BS just to make a sale. Laura went out of her way to help me save money on my gear. She didn't force me to buy things I didn't need or want. She made me comfortable by letting me browse and shop at my leisure. The ladies are so informative, as if they ride themselves... oh wait, they do! The shop didn't just hire beautiful women to try to make guys spend money on things they didn't need. Instead, they hired beautiful women with experience and knowledge. What a novel concept. Mike and Lisa in the parts and service department were so friendly and not like what people expect from "mechanics" and I hate giving them a title because it has such a negative connotation but these folks stood and answered my dumb questions and didn't judge or talk down to me. Overall, I wish I could give them 100 stars because they absolutely deserve it. Again, if you need/want a new or used bike, go to Bergen County Harley-Davidson, even if you don't need a bike, go there and experience the shop and see how a real business is ran!

I had a very disappointing experience with the Harley-Davidson dealership in Maywood, NJ (Bergen…read moreCounty location). I was told my bike would be completed the same day as my service appointment. I dropped the bike off around 10:10 AM and was informed it would take about 4-5 hours, and that my bike was second in line for service. After receiving no updates all day, I called myself at 4:37pm less than half hour before getting out of work. Over 6 hours later I asked for Chris my service consultant who told me they had just started working on my bike. I said to Chris that I completely understand delays can happen, but the lack of communication was unacceptable, especially after I clearly explained in the morning that I would be at work and instead of apologizing he says I can tell the mechanic to stop working on your bike. When I asked when they planned on notifying me that the bike wouldn't be done that day, I was told they would have called around 6:00-6:30 PM. That is extremely poor customer service. A courtesy call when service is running significantly behind schedule should be common sense. I live far from Rochelle Park and had to spend over $75 on an Uber ride home. What made the experience worse was when I returned the next day to pick up my bike and respectfully explained my frustration. Lisa completely dismissed my concerns and told me, "This dealership isn't for you, you should go to one closer to your house." While I was trying to explain how the situation could have been handled better, she repeatedly interrupted me and had clearly already decided they did nothing wrong. Lisa kept saying we didn't do anything wrong by you. I can see the frustration in her face and she treated me as if I'm a child. I mean not being respectful towards someone else's schedule and not giving a courtesy call so the customer can plan how to get back home is doing wrong by the client. I had to get an uber to work the next day. I spent close to $200 on their communication mistake and yet she couldn't even hear me out. I wasn't asking for any sort of compensation only wanted her to acknowledge what happened was wrong so they can do better. Delays happen, I understand that. But poor communication, lack of accountability, and dismissive treatment toward customers is not acceptable. If you bring your bike here, don't expect proactive updates or much concern for your time.

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

One of the best bike shops in the tri state area! Mel and his employees take care of you. Really…read moregood prices!

Great service, done quickly and at a reasonable price. I brought in a used bike, in need of a…read moretune-up, and I also needed much higher handlebars. It was a folding bike so it was complicated customizing work. All in all a great job.

Fantastic shop Honest ... top quality workmanship.... Uses…read moreOEM parts Had my 2017 Yamaha FZ 07 25,000 miles worked on Replaced clutch.. brakes...chain ...and basic service.... Bike is riding like the day I bought it from dealer VERY FAIRLY PRICED

Im from florida and I was looking for a reputable place to take my Mercedes Benz Suv. I wanted to…read moreput in spring and shocks. Everywhere i went seemed reluctant to want to work on my vehicle. I quickly found Charlie and he took care of all my worries. His shop specializes in custom auto and custom bikes. The work on the bikes alone made me feel secure. I saw many other foreign vehicles including a Lamborghini, BMW, and a C class that was getting a clear protection for the paint. My truck was done well quickly and properly. A must if you need work done to your vehicle in the nyc boroughs!

I am a newbie to motorcycles. Came to the shop to get a feel for the place, because...I'm a newbie…read more I need a place to get service done, to order stuff, have things installed, and winter storage. I won't be going anyplace else. Friendly, reasonable, good hours, a wealth of knowledge with a willingness to share (without talking down to the, you know...newbie), close to my home...I'm sold!

so today's 7/7/2026 and I dropped off my 05 raptor about 3 weeks ago just for SIMPLE MAINTENANCE!…read moreJust because I work long days and don't really have the time aswork for Subaru as a mechanic. Go figure so I drop it off tell em to check the valves and clean the carb/and jet it properly. I knew I had no rear brakes (and my front brake needed to be changed) long story short. (He performed an oil change/greased the fittings/fixed my shifter assembly (the main reason I was there) and never gave him (Cory) "BIG GOONIE "hey you guyyyyssss" look-a-like mf to do any other work except the carb/valves because they were too tight. Granted at one point they DO Do MAGNIFICENT WORK. I MEAN they've BEEN OPEN OVER 30- semi years so I get a call from this big cockeyed hillbilly that says it's done. OKAY. I ATTEMPT TO PAY OVER THE PHONE I was like why not? No answer that made sense. So I go down there. Oh they cardholders gotta be present-sorry? WHAAAT? It's a credit card. Smh. Anyway so now today I will be picking it up with the cardholder because unfortunately I have too many toys and not enough money and ESPECIALLY NOT 3,000$$$I could've gotten a 660r in better condition or even a banshee for what I paid. 1,800 for the bike snd 3k for maintenance. Cmon. Smh PLEASE EITHER GO TO (MOTORCYCLE MALL IN BELLEVILLE,NJ) THEYRE THE BEST. THEY HAVE ALL THE SHOP EQUPIMENT/DYNAMOMETER/forced induction set-up-etc. that's where I bought my bike and will/shouidve taken it. STAY AWAY. BUYER CONSUMER BEWARE!

The owner is super friendly and kind. He even let me ride it in the parking lot. He is also very…read morehelpful. I got a se bike and he replaced the pegs and the handle bars for completely free.

Excellent service, I live in BC and bought 2 Electric Scooters, I needed a part for my scooter and…read moreSam was able to help me find what i needed and shipped it to me. Sam is very knowledgeable and reliable.