TL;DR - Save gas, get a Harley. Located right next to Costco's Gas Station is Empire Harley-Davidson. Seeing several past posts from my Yelp friends Jim C. and Marianne W., in the Fall of '21 I finally made the time to peruse this spot. Appreciative of a high horsepower vehicle, I was actually excited to finally be here. Driving up the ramp to the main entrance, I was pleased with the front façade and ample parking lot. Upon entering the massive showroom, all I noticed were two floors of endless models. A motorcycle dealership is much different than a car dealership, as the showroom can fit, from my perspective, 100s of bikes. I didn't count but I know there were a lot. I was greeted hesitantly, though cordially and I replied that I was just browsing. As I moseyed along, the staff interactions were friendlier which I appreciated and made me feel comfortable. The showroom is well organized and laid out strategically. I tried to scope out the fastest which were staged mainly upfront. As well as the Three Wheelers always prominently posted on Jim C's page. These were displayed on the 2nd floor and in good company with other models. Matter of fact, a few Three Wheelers had SOLD tags on them. Obviously a popular model. A few Three Wheeler options I saw were very large as they included a comfy passenger seat and all the amenities one could fit into a single motorcycle. After getting my fill of the overwhelming display of options, I headed down towards the exit and noticed other women there checking out the displays. Cool. I've always had a need for speed but can't ride a motorbike myself. But if I did, I would consider cruising in a Harley. read more

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I recommend them but they're sadly closing their doors the end of the month. My experience with them was good. Dee and Steve in service are awesome. read more

Very professional and helpful team. They are very knowledgeable and big inventory. Highly recommended

Just purchased a 24' street glide from Angel , Fab and the crew at Empire. From start to finish it was a no stress experience. Angel and Fab broke the whole process down from start to finish. I knew what I was buying , warranty , financing and even some tips on places to ride to. I'd definitely recommend them to anyone looking to purchase a bike. read more

What can' I say about Empire' that's hasn't been said already 'Great Sales Dept'Great merchandise'Great parts &Great services Dept That's why ever since 2011' I've own 2 ultra limited 2 ultra cvo's And I'll continue with empire as long as I can Ride read more

Empire Harley-Davidson - Harley CVO - Motorcycle Dealers Near Me - New Rochelle, New York

Worst Service I've experienced. I will never bring my bike back. Cannot trust their service department. They lied to me and stated they service my bike they didn't. They charge you for work they don't do, and use the same parts on your bike. They need new services department staff, Start with the lady who answers the phone. She need to retire. read more

I was grossly disappointed with the level of service I received. Service department was decent and honored their express lane service as advertised on their website. Parts department did not honor their online advertised promotions. Sales department was horrific. If you're not there to buy a motorcycle on the spot, you are nothing to them. I was pawned off to another sales associate when asked to demo a bike and they took in other customers before me. After almost two hours of waiting , I left without a demo ride. I won't be purchasing my next Harley at empire and thinking about leaving the brand all together. read more

Any trip to Empire is a pleasure, parts, service, motor clothes or sales. Everyone is friendly helpful and a pleasure to see and catch up with. Simply the best!" read more

Nice dealership, great people but very pushy as all H.D. dealerships... All about money... Did not go back there because I moved out of the area, otherwise I would continue doing business whit them, as the people who worked there were really nice. Cheers Luiz read more

Became part of the Harley Family last week. Before I rode, I added Foward Foot Controls because I'm 6'4. There was a miss communication(on both parties) on the Service date and I thought I would have to wait a few more days to ride. However, I spoke to Kyle and he worked it out with John(Service) and they got my bike ready for me to ride the next day! It was amazing how well they took care of me and even made me more confident in my decision to join the Harley family. Thank you Kyle and John and to the entire staff! So happy and look forward to many more years and good times! Thank you, Keith read more

The place is unreliable. Worst Service I've experienced. I will never bring my bike back. Cannot trust their service department. They lied to me and caused me nothing but stress. I should have done the work myself. read more

Went there for father's day weekend to buy a brand new Iron883. The sales people (A-Rod, Mike, Angel) were very helpful and attentive. Also the sales guys are very knowledgeable about the motorcycles since they're all own a Harley. The service dept. is very clean and organized. There wasn't even oil/dirt on the floor or tools laying around. Everything went smooth with the finance dept. and they took the time to work with whatever is best for me $$$ read more

Had a stripped Oil Pan. Other dealerships said the only way to repair was to replace the crankcase or "Hey why don't you trade your XG500 for an another and ride out today on a new one?". Empire's Service Manager stepped up and talked me through their repair process while at the Harley Officers Training conference. Brought the bike in 2 weeks later on a Saturday morning appointment. By little past noon; everything was fixed; No Leaks, Dry as a bone and covered by HD Extended Service Plan. Front Tire had road hazard, replaced under Tire and Wheel insurance along with new wheel bearings under ESP as well. Special Thanks to the Service Manager Jim, Service Techs Kurt and Josh read more

I've been a mechanic for over 40 years and let me tell you this service department at empire Harley is bad news. I took my Harley front and rear wheel in to have the tires replaced. Service order was written up as "mount and balance new tires and install new valve stem assemblies". I go to pick up the wheels and as I'm leaving I notice there's no valve caps on the valve stems. Then I notice there are no balance weights on the either wheel. So , okay maybe the wheels didn't need any weights..... so I ask " you did balance these wheels right ?? " The service writer says " ohhh ..... no..... we can't balance the wheels without the rotors on the wheels...... I said " okay ..... when were you going to tell me that ? " ......After I reinstall these wheels and find out it shimmies !!!!!!! Why didn't you tell me that since you were charging me for it ?? Then , he says " if you go home and mount the rotors on and bring the wheels back we'll balance them..... okay .. I asked " will you do it while I wait ?" I know it's a 10 minute job , but I'm trying to be courteous after losing all confidence in what these people are telling me. I go home, mount the rotors and go back. I waited 2 hours before losing my patients and asking for my wheels back. You would think after doing such a crappy job so far they would try and make it right for me. No.... I left there and went home and balanced my own wheels. I will never go back to this place For service. I have zero confidence in their service team. Stay away from there. Ps..... Home of the $20 dollar tire install is off by $41 per wheel. ‍ read more

Empire Harley-Davidson - Home of the $20 tire install is off by about 200 % - Motorcycle Dealers Near Me - New Rochelle, New York

Stopped at Empire on way home to Long Island to look at trading in my 2017 Black SGS for a 2020 Billiard Burgundy SGS. Several LI dealers had given me a price so I knew exactly where I should be regarding costs. I was greeted by the owner Kyle, who immediately made me feel welcome. He then introduced me to a salesman named Pete (great guy) who worked with me the next couple of weeks to perfect my dream bike. The trade in value was extremely fair and I was happy to learn that I would save tax $ from the trade in. When I went to pick up the bike I was again greeted by the owner and Pete who proceeded to have several other people assist me in going over the bike. The bike was exactly what I wanted and the service was second to none. Thank You Empire! read more

Just purchased my first bike from Empire and the staff was truly amazing. Tyler was a true gentleman and was very helpful during the whole process. Thank you Tyler! read more

Took me a couple of days to digest the despicable behavior I was subjected to but here it goes... I went to Empire Harley Davidson on Wednesday, June 29, 2022 around 3:30 p.m. My bike (Fat Boy) had low tire pressure and needed air. I was close to Empire Harley Davidson so I pulled in. I was spoken to by a guy who was sitting at the service counter. I told him I needed air for my tires. He then begin to stumble and fumble over his words and then called another guy over. REALLY?? You need a second person to discuss air? This second guy said they only service THEIR customers. REALLY? I am standing there in an empire t-shirt AND my bike is serviced at this location ANNUALLY! WHEN and HOW did he make an assessment that I was not their customer??? By the way, in additional to annual service, everything I've needed for my bike has been purchased from this location! That did not seem to matter to him. Not sure how he assessed I was not THEIR customer... he NEVER asked me anything that would prove or disprove my customer status. To add insult to injury he then said, "we don't have air." WHAT??? It's a service department! WHOA! Did I just walk into a diner in Mississippi in 1960 and ask for a cup of coffee??? Yes, you get it! Apparently, these two men did not want to provide service to a Black man! Not being over sensitive, wouldn't first guy know you didn't have air? Wouldn't you apologize for not being able to provide service? How in the world did you decide I was not your customer when you NEVER asked? Do you only have air for your customers? Shame on you Empire Harley Davidson!!! Shame on YOU! read more

I purchased 2 bikes from Empire, sales guys were ok, Parts guys Charlie and Andy are top notch. They know the product and genuinely try to help you. The black hole of the dealership is the service department. The manager Jim doesn't have any customer service skills, uncaring, unfriendly and clearly couldn't care less about his job. I just purchased my 3rd HD and went to another dealer because of the service manager. It stinks how one manager can drag the place down. I'm done with Empire HD. read more

I had an appointment this morning for 20K service. Sam got me in right away. Curtis serviced my bike and he did excellent job and in a timely manner. I knew I would have to wait a while, so I walked around...and shopped. I decided I needed sissy bar for my T-bag for summer adventures and a cell phone holder and they didn't mind adding them on while servicing the bike. Heather remembered me from previous service time and she asked how did I like the jacket and boots she recommended last time. The parts department was fully stocked and everyone was very polite and eager to answer my questions about pretty much anything. Angel took his time to show me a new bike, so we have an appointment for November...LOL.. James was keeping me busy between his meetings with advice on long distance riding tricks. I am extremely happy with Empire HD services. read more

Home of the $20 tire change. I live fairly close to 3 Harley dealers and this one gets my vote. I usually live on my motorcycle and am a very busy person. With that being said, I don't have a lot of time an money to waste. I called ahead and was able to schedule my appointment within 3 days of calling. All the other dealers were going to make me wait 3 weeks and were going to charge around $100 for the tire change. I was greeted with a smile and quick check in. They have a very comfortable waiting area which offers a TV, couches and free coffee while you wait. They always have a clearance rack if your in need of shirts, jeans or jackets. The parts department is fully stocked. They even offer children's clothing and novelty items. Ohhh yea, they sell motorcycles too! Every employee that noticed me smiled and made me feel welcome. A few went out of their way to see if I needed assistance. This will be my go to place from now on, even though it about 40 ride. Sometimes, it's not the distance, it's what you get when you get there, which is AAA service. read more

Empire Harley-Davidson - Juice n Java lounge - Motorcycle Dealers Near Me - New Rochelle, New York

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Just had my bike in for a battery issue. They did a full diagnostics and got me back on the road pretty quick. Bill at the service desk was a big help, good guy, Sam as well. A special thanks to Kyle for being a gentleman as usual . read more

This is the place to go if you're looking for a HD. I'm a first time buyer of a street bike. Angel is an easy going guy who showed me around and explained differences in the bikes and how you could easily add various accessories like a windshield or backrest for a passenger. They have a big inventory and you will have no problem considering all the options with the help of Angel and the other people here. I originally went in for a used bike (a 2016 72), but Kris, one of the managers, offered me a great price on a new '17 1200 Custom, including delivery to my house in the Poconos. Speaking of which, Anthony, the guy who delivered the bike, is a great and reliable guy who arrived there an hour before I did. Really, all the folks at Empire, including Stephanie, who helped me workout the paperwork and insurance, were a pleasure to deal with. So go on over there and ask for Angel. Just a great team that will make the buying experience one you'll remember--for all the right reasons. read more

Great dealership, but I noticed service department dropping the ball lately, way off tire pressure, stripped derby cover screws(new ones) and the one sitting in that little office opposite the service desk(Mr.personality) couldn't give you the time of day. Other wise parts, sales, and clothing second to none, hope service gets corrected, a bad service dept.can really hurt a dealership. read more

I had a great experience with the sales team buying my preowned 2010 Road King. The price was right and the sales team are down to earth. The parts department is very helpful and gave me a discount. I also am getting some work done on my bike there and the service department have been great so far. read more

I usually do not write reviews on this site, but I must for the great personnel and services at Empire Harley Davidson in New Rochelle. From the first moment you walk into the dealership, you are welcomed by Mattie in service, she is the consummate professional. Her details on your service are bar none, Then there is John the service manager. John is explicit with your needs in that department, explaining every aspect of the service for your bike. Then there is Charlie and John in parts, both are very informative about which part you need for the bike and are always available for your questions. In the shop is Matt, he has been working on my 2015 Road King and he has gone through every nook and cranny with me about the service and has gone far beyond the what the bike has been scheduled for without an increase in price. And, last but not least, Anthony the transporter for when you need a tow or you need your bike looked after, he is the guy for any detailing, information on how the progress is going with your bike or a quick change with a request. These people, as well as the other staff, members truly make Empire Harley Davidson a pleasurable experience. No one tries to upsell you and there aren't any hidden surprises when you are presented with your bill. I am very thankful for moving to this dealership from my last. read more

Great staff. Sal and Pete where vey cool dudes. They were able to get me a great deal on a 2020 street bob highly recommend empire Harley Davidson. read more

What can I tell you about my EMPIRE HARLEY DAVIDSON experience with them has been truly a blessing from customer service to outright family they made my dream come true my first time was with my 2014 Ultra limited, to now my 2015 Ultra Classic limited these guys really made it happen they truly work with you in all aspects of the word. From the management team Chris, Kyle, Pete thank you. And a special thank you for the salesperson Mr angel Ortiz the best sales rep you want to deal with soft spoken, very patient and excellent knowledge of product. This was my personal experience from the heart.. DRE LONG ISLAND NY... 8/2015 read more

Empire Harley-Davidson - 2015 Harley Davidson ultra limited - Motorcycle Dealers Near Me - New Rochelle, New York

They missed out on three sales in 24 months and I ended up going to Danbury. 2 missed sales were because they would not discuss pricing on the phone and the 3rd sales was due to a Ducati trade in with less than 500 miles..they said they would call me the next day and never did. They said they didn't know much about Ducati's even though they sold them a year earlier when it was New Roc. Missed out on $55,000 of bikes. The only thing that makes me not give them zero is that I cannot and their parts and retail staff are strong, pleasant and helpful. read more

Regarding the closing of New Roc - it had Terrible Service Management, and in addition to my crappy inept experiences there, I found I had plenty of company. In fact I went to Danbury to buy a new bike specifically because of my awful experience at New Roc (which is 6 miles from my house). So when Empire appeared replacing New Roc - I figured I'd re-evaluate. To be fair I didn't have an experience with Empire Service - but the important thing is WHY. SAME SERVICE MANAGERS. Forget it - I prefer to drive the 45 miles to Danbury HD in CT. No thanks. read more

I know that their showroom closed and they were able to open up another location right across the street... Came in here when my friends father was having a mid-life crisis and wanted a Harley... SMH... Customer was lacking but... I really did not expect much from them... So we ended up taking our buisness to Brooklyn; where we should have gone first... read more

I came in as a first-time buyer. The sales people here reminded me of the hyenas from the Lion King, slimy-friendly, licking their chops as they circled their prey. Tried to get me to pay $1500 over KBB resale value, a large % of the price for an entry level used bike. When I repeated my max price, they reduced the asking price but tacked on a bunch of bs fees that drove the price back up to where it started. I politely but firmly declined their offer for financing, stating that I could pay cash, but was asked at least another 3 times (no, I don't need a loan with a 20% interest rate). I wasn't having it - walked out, and ignored their calls and autodialed texts (which I never authorized them to send). I later found a great bike at a great price at a dealership where I was given straightforward pricing and treated with sincere kindness and respect. read more

Brought in my bike for an insurance job in May of 2019. Paid for all of the parts in advance, over $9,000. It's been nearly four months and I still don't have my bike. I was just told that the parts were only ordered 30 days ago. So disappointed read more

Had a blast today... They had a demo riding which i took my boyfriend and he loved it.. Everyone was friendly and gave us information on the bikes also coffee was free and AMAZING!!!! We are so coming back to buy a bike or to even have another demo which i hope they have another soon!! read more

Nice dealership Kyle, Cris, Pete, Angel and Gunny all good guys... john in parts #1 along with andy and chuck and Joe pesce. good girls in motor clothes too . all good at Empire .. no attitudes ! Just shop around if ur buying a new Hog.. do your homework.. sometimes a good deal... sometimes not. read more

Got my first motorcycle here and I am not disappointed. As soon as the financing and papers were signed my fiancee and i had our pictures taken and were given alot of free clothes. Sales people and staff in general are awesome. Will not go to any other dealer. read more

I purchased my first Harley in 2011 an FXDWG when they were still New Roc Harley. I also purchased an 1100 Ducati Monster later in that year. When I returned to see what 2012 there had been a change of ownership, it was immediately noticeable, Kyle the GM came out to say hello and greeted all the customers walking in, and I met Kris who was a sales rep and now one of the sales managers. Kris is a great guy, helped get me the best deal possible for my trade in, and got me on a new VCRSDX. I enjoyed the hell out of that bike, Kris even went out of his way to pick up some cigars for me to enjoy while I waited for the bike paperwork and prep to get done! The staff here is great! You build a great relationship with everyone, it's like a scene from cheers, when you walk in everyone know your name. John and Andy from parts are awesome people, I can't even begin to tell you all the help they have been. Angel and Brett over in service always looking out for your ride making sure it's all running up to par. I've bumped into Kyle in several places outside the dealership, he always comes over and says hello, asks how I'm doing. I encourage everyone to come and join the Empire Family. read more

Empire Harley-Davidson - A room filled with American Made machines! - Motorcycle Dealers Near Me - New Rochelle, New York

This place is amazing!!! Nicest sales staff you will ever meet. Strongly recommend purchasing a bike there. Some of the greatest people I've ever met!! read more

I am restoring a 77 iron-head sportster, getting a dealership parts department to help is very hard. I had many bad dealings with the previous ownership so i was reluctant to go back. A friend convinced me so i went - I am so glad I did. They were able to get me the parts needed for the facory peg mounts, and speedometer - The place is a True Harley Dealership , what a breath of fresh air - Go Check it Out Yourself read more

Avoid this place at all costs. Their sales staff is pushy and aggressive. Their repair people are arrogant assholes. Their parts counter is okay. Their repairs are also outrageously expensive. 3 1/2 weeks and just under $1000 to change a wheel. This place sucks. read more

By far the most expensive Harley-Davidson for labor in the tri-state area.I I can only imagine how much they charge for their bikes and other parts. read more