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Toro Lock & Car Key

4.0 (1 review)

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2 years ago

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Babcock and Sons

Babcock and Sons

(17 reviews)

Highland

We decided with the new house to have the locks changed. The previous owner was a contract firm…read morefixing up the place so we wanted to make sure that there are not any keys roaming around out there. I called this morning and they were able to change the locks today at the end of the day so I only had to leave work an hour early. Now I live in Minneapolis so they are willing to come to this side of the river. Another bonus. They did an amazing job. He assessed all the deadlocks and made suggestions but never forced any decisions. It was great. Although it was not cheap. It was all worth it in the end. Now our new home is safe and sound.

I chose this business to rekey one of my properties based on its reputable name and standing in the…read morecommunity. Its Google and Yelp reviews are great and when I called them they answered all of my questions. The tech who came to rekey broke the lock during the process. He quickly told me I need a new one, there was nothing he could do and installed one he brought with him. I was put on the spot with not a lot of options, my new tenant was there and we had to get this repaired. (I was charged $65 for the lock and $65 for the labor....). Upon completion my tenant and I tried the new locks. When attempted to use the one on the front door (the one that was replaced due to being broken by the employee) we noticed the door did not operate with the same ease it had previously, with the original lock. When we brought this to the employee's attention, showed him how we had to jiggle and manipulate the door, he blamed it on age, weather, warping....etc. I did not buy this. When replacing a lock it should fit exactly how it was before, I have had this done many times before and this has never occurred. I then asked him if there was going to be a discount for these services since HE broke the lock. He said no, he was just a tech and I had to speak to a boss. I paid him and he left. When I called, I was of course given a runaround, I spoke to a manager who then told me I had to speak to the owner. The owner said he would personally come out and look at the door, saying what his employee said didnt sound right and everything should work the way it did. Then I asked about reimbursement for the damaged lock, the replacement of it the extra labor charge....he said he will not be refunding anything. When I pressed, he said fine he would refund the cost of the lock ($65) but then would not come out to verify their work AND this would now void the 1 year warranty on the actual lock, which is NEW and installed by them. After thinking about this offer and how extremely rude and offensive it was, I accepted. An extra $130 because of THEIR mistake is shocking and disgraceful. The AUDACITY of a company who has been in business for so many decades to pull a warranty on a product they forced me to install is outrageous. So inappropriate and an abuse of power. I am completely disappointed in their lack of customer service and empathy.

Toro Lock & Car Key - locksmiths - Updated October 2026

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