I would strongly caution others before ordering from Torino Leather Company. I ordered a belt and card case on April 10 as a 25th anniversary gift for my husband. The original belt did arrive on time, but trying to exchange it for a different size has been nearly impossible.
My anniversary was April 28, and I am still dealing with this exchange months later. The belt I returned was delivered back to the company on May 26. After multiple follow-ups, I was told on June 22 that the replacement belt was being shipped out that day. I even spoke with the owner on June 22, and the only resolution offered was a small discount on a future purchase, which is not helpful when I still do not have the item I already paid for.
As of June 29, I still have not received the replacement belt or any tracking information.
The most frustrating part has been the lack of clear communication and follow-through. I understand that exchanges can take time, but when a company confirms they received the return and then says the replacement is shipping, customers should not have to keep chasing updates.
This was supposed to be a special anniversary gift, and instead the exchange process has turned into months of stress and follow-up. At this point, I would not feel comfortable ordering from this company again, and I would recommend that others be very careful before purchasing. read more