Love Topshop, but this city centre store is horrific. Assistants have a 'cant-be-bothered' attitude. Appalling service from the store manager. Large woman, blonde, short height, vile attitude. Was extremely hostile from the start, didn't bother to ask what my issue was, let alone empathising or offering further solutions. Seemed to take delight in trying to act smart in front of her assistants, who were pathetically giggling.
It was clear we weren't getting anywhere so I asked her for her name as a point of reference to take the matter further. She refused to give me her name several times, and said she didn't have to, due to 'confidentiality'. As I was going, I said I was shocked to receive this level of service, at which point she retorted that she had worked there for '8 years'... Obviously lost sight that she is a representative of the store. Incredible self-righteous attitude, absolute jobs-worth, and obviously needs re-training on customer service.
Pity as I've never received poor custom from Topshop and have always admired the brand. But never will I shop in this particular store again. read more