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Topshop

5.0 (1 review)

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17 years ago

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Fab Frocks Boutique

Fab Frocks Boutique

(3 reviews)

Appalling Customer Service…read more My wife purchased a dress from here late on Saturday afternoon, that looks very different away from the store lighting, not a fresh taupe colour but quite grubby grey. I took it back to the store 5 working hours later for a refund and was told that there is a "no refund" policy. The owner took great pride in telling me that this policy is shown everywhere. Actually it is in two places; firstly on the bottom of the receipt which they actually print out from their till, fold it and put it in a cardboard envelope before giving to you (doesn't that mean you have already purchased it???) and secondly on a sticker in the changing rooms which my wife didn't see as there were loads of clothes, scarves and accessories hanging over it. (Not hers). At no point when my wife handed over her card to pay did they mention it either; this feels like they have proactively hidden their no return "policy" and we feel conned! Customer service is the worst I have ever experienced and now they have the money, they don't give a damm. We will never shop here again and the only recommendation I can make is to stay away!

The name says it all really.. If you are fed up of trailing around the department stores and…read morefinding all the dresses look the same then this is the place for you Fancy one of the dresses you see on the red carpet but do not have a huge budget? The prices are not bargain basement.. but do represent excellent value for money, and the lady in charge is oh so helpful.. but does allow you to browse no jumping on you the minute you open the door, which I find so annoying, I take a size 18 so had walked passed this shop several times because I did not believe these garments would come in my size but was delighted to find they did. Shop also has its own web site and if you submit a photo of yourself in your outfit then you have a chance of your photo appearing on the site.

Topshop - fashion - Updated May 2026

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