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Jane Norman

5.0 (1 review)

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17 years ago

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Fab Frocks Boutique

Fab Frocks Boutique

(3 reviews)

Appalling Customer Service…read more My wife purchased a dress from here late on Saturday afternoon, that looks very different away from the store lighting, not a fresh taupe colour but quite grubby grey. I took it back to the store 5 working hours later for a refund and was told that there is a "no refund" policy. The owner took great pride in telling me that this policy is shown everywhere. Actually it is in two places; firstly on the bottom of the receipt which they actually print out from their till, fold it and put it in a cardboard envelope before giving to you (doesn't that mean you have already purchased it???) and secondly on a sticker in the changing rooms which my wife didn't see as there were loads of clothes, scarves and accessories hanging over it. (Not hers). At no point when my wife handed over her card to pay did they mention it either; this feels like they have proactively hidden their no return "policy" and we feel conned! Customer service is the worst I have ever experienced and now they have the money, they don't give a damm. We will never shop here again and the only recommendation I can make is to stay away!

The name says it all really.. If you are fed up of trailing around the department stores and…read morefinding all the dresses look the same then this is the place for you Fancy one of the dresses you see on the red carpet but do not have a huge budget? The prices are not bargain basement.. but do represent excellent value for money, and the lady in charge is oh so helpful.. but does allow you to browse no jumping on you the minute you open the door, which I find so annoying, I take a size 18 so had walked passed this shop several times because I did not believe these garments would come in my size but was delighted to find they did. Shop also has its own web site and if you submit a photo of yourself in your outfit then you have a chance of your photo appearing on the site.

New Look

New Look

(7 reviews)

£

I love this place for shoes!!.... Yes i know its not predominately a shoe shop but i have such…read moreawkward wide feet and did not know until recently that they sell a good selection of footwear for wide feet, no more pain yay! I used to have to invest quite a lot in expensive shoes so they didnt pinch my feet but thankfully New Look do this affordable range of good quality wide footwear which are gorgeous. I picked up some leather flats for £10 recently, Bargain! This is also a great shop for clothes and accessories at affordable prices. they have a 915 childrens section and a plus size section too which is great. The staff here are a mixed bag - can be ok and helpful. Rated 4/5 as i prefer the castlepoint branch of New Look.

This is one of the larger New Look stores around and as such is bright and airy. I find the clothes…read moreto be sometimes haphazardly thrown around with lack of care from staff. There are generally a lot of sales rails in this store to choose from, but the general layour is divided nicely between mens, womens, teens and plus sizes. The area for shoes is usually crowded and messy which is a shame as I like their ranges. The changing rooms are spacious and the assistant will always let you take in four items at a time, but rarely do they check when you come out which is a bit of a let down for them. The queues for the till can be quite long and there isn;t much of a system when it comes to queuing so you have to guess where to join on.

Jane Norman - fashion - Updated May 2026

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