I had a consult with Nicole and was quoted for a hair coloring with highlites, trim, scalp exfoliation and deep conditioning at $300. I came back a few days later for the appointment, and was assigned to Ritchie - I had to re confirm the entire consultation requests with a new stylist. I was adamant that I did NOT want any "trendy" colors, but to MATCH THE EXISTING GOLDEN RED - I just wanted to tone out the gray.
Stylist ONLY did one color, no highlites, and no trim, no scalp treatment. Color I selected was golden auburn with highlites to match existing color, and a photo was brought in and set on the counter so stylist could see exact desired result, as well as to match my existing color in person. Stylist turned me away from the mirror and instead of what i wanted, he applied black cherry PERMANENT hair coloring!
I got an immediate consult with a master colorist from another salon who advised that this application was permanent hair coloring - unchangeable and un fixable without severe damage to my hair. I was advised that the only way to fully remove without harsh stripping is to grow out for 5 years as I have extra long hair. I was advised that my hair could sustain permanent damage, and possibly fall out with full stripping due to the 3 level process. I WOULD HAVE NEVER ALLOWED permanent hair coloring - but Ritchie did NOT tell me that it was!
It applied clear and became darker and darker as it developed. I told stylist it was TOO dark several times, and he said that's normal, but it would be desired color once processed. NOT TRUE!! This left me with flat black hair with a purple hue. Stylist took over an hour to blow dry and "bake" the color into every strand. Overnite, it turned a flat black and i was horrified when I woke up.
Stylist chose that my red golden hair would be black and purple permanently unbeknownst to me. He did NO other services as quoted, and he charged me $256.00. He advised that he would charge at least another $100 just for any highlites I made an extra appointment for - and even more cost for the scalp exfoliation, trim, or deep conditioning I was quoted for originally.
It will cost me $1000 and 3 more appts with a specialist from another salon to fix this.
Topps Stylist would NOT call me back for 24+ hours, in spite of several calls to try to resolve this. I had no choice but to physically go to the salon. The owner/ manager disputed there was anything wrong and would not refund. She refused to discuss any defective product or application irresponsibility. Again, she said that the sylist - who was scheduled to be there that day, did not show up. It is my feeling that he was probably there but avoiding me because he did exactly what I* told him NOT to do.
I was advised that 3 appointments had to be made with color specialist at another salon to strip defective color, with full chemical service, repair damaged hair, trim, deep condition, apply correct color, highlight and low light with full double foils. My hair has been severely damaged and am now left with trying to repair - or cut it all off. I've been growing it out for 5 years, and I may have to lose it all because now it's ruined. Charges have been disputed on my credit card and Salon is refusing to cooperate. This has been ongoing for almost 6 weeks. I have received legal counsel - and if no resolution asap, I will definitely be filing a lawsuit. See photos and captions below.
DO NOT TRUST THIS SALON!!! read more