The cashier we had was terrible. We were paying using a gift card and decided the product wasn't worth the money so when we asked the ***** to cancel it she decided to be a brat about it and threw out our gift cards with a sour expression. I'd rather die than go to a place like this again read more

Catering. Unreliable and not good. Placed online order for fried chicken, tried calling but no one ever answered. So did it online, Anyway order confirmed, date time etc. Show up to pick up and no record of my order. The counter help was apologetic and offered to make it (but 24 notice is required?) I accepted and waited the 45 or so minutes for it to be ready as plans were already made. I took the 45 minutes to reach out to management to let them know that there is some sort of problem with their online ordering system since my order never appeared to be made. They were very apologetic once again and told me that my order was actually there but it was in a spot where nobody saw it so they didn't make it. They did comp the order. Which would have been great had it been delicious sadly it was not. All this to say I would rethink catering options if you are ever thinking of getting something for a party I would definitely double and triple check that the order was actually there if you did decide to go with them. read more

They recently renovated this location and it looks SO nice! They're running a grand reopening right now and I love that they had local vendors in the store handing out locally made products! I tried cold pressed strawberry juice and Albanese pasta sauce. The Albanese vodka mascarpone sauce was so delicious I bought a jar of it! The staff here is friendly, and the store is bright and clean. The only downside are the prices, which for the things I normally buy are usually more expensive than nearby grocery stores. read more

Tops Friendly Markets - Recently renovated! March 2022 - Grocery Near Me - Amherst, New York

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8/20/2025 @ 6pm made a yelp account just to say woman at the deli counter was slow at her job and rude. Why even keep her employed?

I've stopped in twice on 2 different days to get a coffee from spot and twice their break sign was up. I'm not saying employees don't deserve breaks but why not schedule coverage? Came on 2 different day and different times of day so I'm just thinking at this point the coffee shop isn't doing well and this sign is up all the time? read more

Tops Friendly Markets - a sign and a bottle of hand sanitizer - Grocery Near Me - Amherst, New York

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It really stinks in this tops get help it smells like a nursing home for 90yr olds . Floors must be scrubbed literally almost throw up every time I walk in there :) read more

So many things at this store are expired. You have to be really vigilant while shopping

I came here looking to buy some Muscle Tops. I mean they're called Tops. So.. yeah. Nope. My humble opinion is that Tops should be a cheap store as opposed to Wegmans being expensive. And also that they should have a microwave in the Cafe like every other Tops (except Williamsville on Main), and every single Wegmans, seems to have. So if you come in here to heat up some food or want to heat something up that you just bought here - good luck with that. Also I remember the international tops used to have a little bit of everything and an actual International aisle - now it seems to have none of all of that and always seem to be out of everything I come here for. Here's my old review of it: This is the massive International Tops on Maple. Speaking of massive, you should see what my Dad was working with. Oh wait, that sounds wrong. Okay forget I said anything, sorry. I was just here about 3 days ago actually. Over the years I've probably been in here 20 times. I used to live nearby. It's an international tops which makes it sound exciting, but each time I go in they see to not have what I'm looking for. I find all Wegmans and Tops to be overpriced so it's hard to give them more than 3 although I occasionally do, but having left here disappointed that they were out of X (you name it) on multiple occasions in the last few years (and the same problem with Tops on Main in Williamsville) then I have to stick with a 2. The reason it doesn't score 1 is because it's clean, big, nice parking lot, and fairly nice employees in my experience. I always liked this Tops, but in retrospect it's not in a great location to get to from other parts of town. Also, even though I remember it having a great international section, I went back recently and it did not compare, even remotely, to the International Aisle of Wegmans. And prices are high and as I say it never has what I need, bizarrely. It always has everything I don't need. Sod's law. So it scores 2. It's still one of the better Tops, though. read more

Tops Friendly Markets - Bottoms tend to like tops - Grocery Near Me - Amherst, New York

Well, we thought we would give this location another try after being dissappointed previously. However, our experience was worse than our last visit. First of all, only one check-out lane was open and when we entered, the girl said we would have to wait because someone from Door Dash was still shopping (Yah - I don't understand either). We looked around and said no one else was open. She responded by pointing out that the lane next to hers was open- apparently that check-out girl wasn't turning on her light, so no one "knew" she was even there - Hmmm. When we were ready to pay I reminded the girl to take the coupons we had placed next to the credit card machine. "Opps," she said, "its too late, I forgot to take those so you will have to use them next week." Seriously - they are for what we purchased today and they end tomorrow. "Sorry, I can't do anything for you" she said. No problem, we simply walked to Customer Service with our receipt (the one we had to ask her for because she forgot to give that to us too!). Well, now the fun really began. No one was at the desk and the line was a bit long. Apparently, no one had been working at the desk for a little while. After approximately 8 minutes, I spotted an older woman with gray hair at the Lottery machine and asked, politely, if she could call for someone for us. OMG- You would think I had yelled at her, but no, she was extremely rude and nasty about even being expected to do her job. SHE BARKED SOMETHING AT ME AND STORMED OVER TO THE DESK! Never again! read more

One of the older Tops markets that are around. But way better than some of the newer locations they have. Here it's very busy from all the customers that come here, because the location is a prime spot. But they always have more than enough cashier's and quick checkouts to speed things up. I also like that this location is clean and the produce is always fresh. Oh and I can't forget to mention, the customers themselves don't look like the people of Walmart. read more

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Brace yourself. Probably best to sit down. At least lean on a chair. You've been warned ... Generally, I do not like Wegman's. "Not like" is a tad harsh. I definitely do not prefer Wegman's for grocery shopping. But there are a few aspects about the Wegman's experience that I simply do not like. I'll save all that for when I write a Wegman's review someday. I'm a Tops girl. We are a rare breed. Wegman's loyalists likely far outnumber us Tops die-hards, for sure. But I'm not switching sides from my long time Tops Friendly Markets allegiance. Maple Tops is closest to our home, so my usual grocery shopping joint. This Tops is usually not very crowded, which I LOVE (compared to the Wegman's mobs). The store is typically well organized, well stocked, and generally clean, with a decent quality produce section. Tops regular prices aren't the best, I realize that, so I docked a star. But their sale prices can be pretty good. When I have time, I make my list according to the online ad, and apply any relevant coupons to my shoppers club card as I go. I save a nice chunk of change this way, oftentimes a third or more of my bill. The Meal Deals that Tops runs regularly is a fam' fave. Basically a hunk of meat is regular price, and you get like seven or eight fixins' to go with it for free. So, for example, a roast will run close to $20, but all of the veggies, broth, herbs, bread, a beverage, usually a dessert of some sort, will all be free when you buy the roast. It's a fast, easy way for us to put together a sit-down dinner on the weekends. I suppose the clerks are sometimes a bit more apathetic, and on occasion they are sold out of an item I might want, but in general I find it easy to shop at Tops, with fairly priced sale items. Wegman's lovers gonna' hate, but I'mma let that slide while ya'll bump into each other in your packed store. ;-) read more

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I don't like the layout, or the feel, of this location inside, it's a bit awkward. The bakery is a good size, but items are scattered too much on many different tables. The quality just doesn't seem to be that great compared to Wegmans across the street, or the selection. read more

This was just an impulse stop. On my way to BJs from the Post Office I saw an easy parking spot and popped in. Parking was easy because this place is not very busy. It's huge so it was striking how not busy it was. I was here for some produce, and found nice fresh shallots, organic radishes, nice asparagus, garlic and the last bag of fingerling potatoes. Raisins in bulk are $3.49 lb and you can take as much or little as you want (my Wegmans has them prepackaged only). No tarragon today, so I do have to try another place too. But that's fine. It was easy shopping because it's not crowded. All in all I'll shop here again when I'm in the area. Easier parking and much easier shopping than crowded Wegmans. read more

The lovely gentleman working at the kosher section "Nissan's" has just ruined my family's experience, and any potential future business, at Top's "Friendly" Markets with a few choice words tonight, August 30th, at around 8:30pm. He shouted at me, my mother, and my little brother when we showed him a frozen food package and politely asked what the expiration date was, since it was in his section. He said, word for word, "It's frozen," and, upon looking at our confused faces, he continues, "you eat it." We were more confused then, as my mother subsequently pointed out that her mom knew about health inspection and after 3 months, even frozen food goes bad. That seems common knowledge, especially to someone who owns a section of food business inside Top's Market. He laughed and yelled at us, "Your mother? Who are you? How do you know?" My mom then proceeded to explain that her mother knew substantial health inspection information because of her job, as I also began explaining that New York State Law requires an expiration date on frozen food packages, but he kept laughing, and replied "Why you women always fight?" I wasn't able to sit back and tolerate this kind of sexist, misogynistic behavior at my local grocery store, so I asked for his name. He asked "Why you want my name?" to which I replied "To report you for your sexist comment." He didn't speak a word to any of us after that, and he never did give me a name, but I spoke to two Top's employees about his behavior, one closeby working in the fruit section, and one working in Customer Service. They said that he rents out that area, and that it's his own business, so they "can't do anything about it." This dismissal of outright shameful behaviour is likely the reason he harassed us in the first place, about "women always fighting" and shouting "what do you know" when customers just wanted a simple date to know when their food goes rancid. If there are no consequences for him, or for anyone who decides to open up shop inside of Top's, then I'm absolutely certain he'll continue shutting customers down when he's scared and doesn't know the answer to a question, invalidating their knowledge, and insulting everyone involved in order to attain some sort of higher ground on the basis of his abhorrent lack of knowledge. Consequently, I didn't end up buying anything from "Nissan's," the Kosher section, or anything in the vicinity of his "shop" at all for that matter. His attitude and demeanor are not only bad for his business, but for Top's as well. I will be calling the manager, Cindy, to talk about the next steps in this process, and I'm confident NYS Health Inspection would love to get a look at what he's been selling people, who are unaware of his gross ignorance in the food business. I wonder if Top's would get involved if Health Inspection ends up shutting his section down, and blaming them for not keeping an eye on things, like customer complaints. Please be safe, be vigilant, and stay away from Nissan's for you and your children's sake. read more

Tops Friendly Markets - Don't buy anything from this place unless you're into rancid meats and supporting sexist harassment - Grocery Near Me - Amherst, New York

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This location is extremely clean and organized everything is easy to find. The staff is helpful I like it here. read more

Tops Friendly Markets - organize products. - Grocery Near Me - Amherst, New York

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Good neighborhood supermarket. I go to Tops on the regular. They typically have what I'm looking for day-to-day.

This Tops, don't go to this Tops unless you have plenty of time to wait in line. They rarely have more than 2 check out lines open, the self check always has a line because it gets backed up. The self check out machines aren't great and always have issues and in addition, people with huge cart loads are forced to go through self check out due to hardly any other lanes being open. Very frustrating. They also mis-labeled all of the pricing in their turkeys for thanksgiving day and it was a mess, the Tops workers were very rude about it too. Avoid this one when possible. read more

Way back in the day, my mom worked part-time for Tops in the pizza department to make ends meet. I developed a fondness for their pizza back then, but I thought it was just me. But the husband gets into town and insists that he has to have pizza and it has to be from Tops. I tried to talk him into the local pizza shop, but he just wasn't having it. He wanted to cheat on his gluten-free diet and it had to be with a Tops pizza. This isn't one of the biggest Tops, but I was pleased to see that they jumped on the health food bandwagon. While waiting for our gluten filled, dairy slathered and processed meat bedecked monstrosity - we perused and found a nice selection of gluten free foods and snacks, a variety of nut and grain-based milk, and a host of other foodstuffs that we would normally have to make a separate trip to the health food store to find. We managed to get everything we needed, including the difficult to find corn tortillas (they're in the "international" and kosher food aisle) and check out ourselves rather quickly, but still had to wait only a few extra minutes for our big slice of debauchery. And it was sinful. The wonderful combo of moist yet a little crispy pepperoni on top of super chewy cheese with a yummy tomato paste-based sauce full of herbs I could taste. Yum! My only complaint was that the crust was a bit too chewy on the edges, but I was otherwise very satisfied. read more

Used to be a much better priced grocery store. There are rarely more than 1 or 2 registers open. Prices have risen, sales aren't that great either. Seems that bankruptcy wasnt the answer to this company's issues. There is a lot of grocery competition in the buffalo market. Think it would be better off if they scaled back and stop trying to be more than they are. read more

I like Tops. I've kind of always liked Tops. It's never insanely crowded like Wegmans. Theres not a lot of people rushing in all different directions like their asses were on fire and they are the only ones that matter. Very good produce, decent selection, more than decent prices. Good quality meats. They always have ice cream on sale which is a bonus. I just really can't say anything bad about him. It's where I shop for groceries. read more

This is my favorite grocery store thus far. They have lots of selection, good sales, and a clean store. I love the bulk aisle. It's not a crazy bargain, but it takes me back to my childhood. For a regular grocery store, I was impressed by their selections in international foods, beer, and cheese. Their deli is not too enticing. I would recommend Wegmans for a better deli experience. The sales and their doubling of coupons under .99cents is a huge plus for me and will keep me coming back. read more

I would say this grocery store is ok. I have not had great experiences with the customer service or the professionalism of the staff. That being said I do find the produce to be very nice and a generally good selection of products. Honestly I would prefer to shop at wegmans but as I said, tops is ok. read more

Tops has been around as far back as I can remember and it seems to be hanging on for dear life. With Wegmans right across Maple Rd and Whole Foods only one more street over, this location looks and feels like it is in its death throes. I was in the store only because Wegmans did not have what I was looking for (their lobster tank is broken apparently). The store seemed dingy. There was debris on the floor when you walked in. There were only 2 registers and the self checkout open which seems said for a grocery store that size. As with this occasion, I will only go back here if it is absolutely necessary. read more

A very convenient supermarket people living in the area and students from University at Buffalo. The prices can be expensive unless they are on sale or you have coupons but there is a rare chance you will have coupons for the items you'll buy. read more

Being the biggest Tops store in the chain (114,000 sq. ft.), it has an appeal all its own. Essentially you will find a lot of stuff in this store (pharmacy, big bakery, Tim Horton's, cafe/prepared foods, kosher deli, large organic/natural foods dept, and international foods.) The reason this store does not get 5 stars is that it honestly lost a lot of what made it good in the first place. The huge renovation in 2005 which shut the store down completely for several months and changed it from Tops International to Martin's Super Food Store, and then back to a normal Tops seems to have done away with what made it work. No longer will you find the extensive selection of international foods or products that made this store such a draw when it opened in 1991. I was there for opening day and they had police directing traffic and busses dropping off customers because the parking lot was over capacity. However, the store does still carry a lot of things that I need, and I would go there anytime. Maybe now that Tops is a private company after being sold by Ahold USA about 3 years ago, who knows- they could possibly bring back what made it even better than it is now. read more

This is, consistently, the worst Tops in the Northtowns in terms of customer service. Today's visit is very typical of what I tend to encounter: 1. When I entered the store, I noted that the antibacterial wipes container was empty, so as I had to go to Customer Service anyway, I mentioned the situation to "Terry." He said that maintenance would take care of it but that the maintenance guy wasn't there. (It was 11 am on a weekday.) A few minutes later, I saw a guy who looked like a maintenance worker, so I asked him about the wipes container. He responded that there weren't any replacement containers in back and that the store had been out of wipes for a week. He added that he had repeatedly asked managers about the containers but that they didn't seem to be doing anything about getting more. 2. Terry at Customer Service was less than helpful when I conducted a money transaction. Instead of giving me small bills, he insisted on giving me large ones and I succeeded in getting small ones only after I insisted on speaking to his supervisor. 3. At the checkout, I received a Tops coupon with my receipt, so I decided to use it. When I went to pick up the frozen dessert item listed on the coupon, a stock person working in that section informed me that the item had been discontinued. Why would Tops issue a coupon for an item they no longer carry? 4. The saving grace of my visit was the cashier, "Gregory." He was polite, efficient and competent -- truly an exception in this customer-unfriendly store. read more

This Tops is consistently short on smaller carts while dozens of large carts sit unused. Think you could buy a few more smaller carts to accommodate the large number of us older folks who can't handle those huge carts anymore? And while you're working on that, try having a few more cashiers during the day, please! read more

The store always looks dingy, the people that work there are rude, and the cooking class I took at their "cooking" school was a joke!

Nice and clean. Nice beer selection and bulk items. FYI, they don't carry wine here. Glatt Kosher deli located inside, Nissan's, the sandwich's are great. The service is something out of a Seinfeld episode! But we enjoyed it. The butcher is very serious! read more

I don't know how this place is still in business. Higher prices and less selection than Wegmans. Only 2 cashiers on a Sunday morning with a 20+ minute wait in line. A customer service "Manager" that can't even look you in the eye when she's talking to you and obviously doesn't care about the customer or her job. I wish I had never stopped there and will NEVER again! I find it very "odd" that the positive reviews for this store aren't from people who live in this area! read more