I've been with this storage unit since 2020 and have had a horrible experience with management incompetency. I've been incorrectly overcharged for late fees and additional rent TWICE within months of notifying the company. I was told to vacate my unit after expressing my concerns and then charged for the month anyways WITH late fees already added for February. (it's 1/31) and haven't heard back from management in over a week.
Management is ignoring the issues. After scrolling through other reviews, this is not an isolated incident. Keep track of all your invoices if you choose to use this company. They will scam you into paying additional rent and unnecessary fees then cover it up with each management change. I can't even go back to previous invoices with the new online system.
As a veteran myself, not even living in the same state as the unit currently, it's become increasingly more difficult to make sure my things are stored properly without issue, this is completely unacceptable. read more