April Fools Day, we noticed a drip. By the end of the day it wasn't a drip. We filed a claim on the…read more3rd. Company came out on the 5th and fixed by the 9th. The clean-up facet of Service Master we dealt with were fantastic and took care to explain everything .
Then we waited a month and were introduced to the franchise "Service Master by Jouny." That was where the nightmare began.
"Mike" (Jouny) wasn't sure he wanted the job. They were overbooked. Then two guys in a dirty panel van showed up. They left their tools on my partner's dresser. On day two my kid fell down the stairs because the cardboard wasn't secured to the steps.
They showed up an average of 1-3 hours late every day, which meant the job took two extra days to finish. There were raised voices one afternoon, and I discovered they had mounted our accent tile for the bathroom and threshold trim as the floor of the shower.
The workers stopped talking to us and slap-dashed the room together, putting paint over fresh silicone or plaster that didn't adhere, and covering a piece of 1/4-inch greenboard with at least 2 inches of plaster with no seam tape or backing. When it cracked and I complained, they smeared more plaster over it.
One of the workers broke the exposed shower drain and replace it without telling me or pulling permits. It was never inspected, nor approved.
Last day of work, they didn't sand or paint any work on the stairs; everything is still rough finish, and they dumped their buckets of waste water on my garden flowers and AC condenser.
Hours after officially firing ServiceMaster by Jouny and filing a complaint with my insurance company, a truck rolls up: "Carpet Cleaning by Jouny."
Service Master is apparently a franchise, which means you can slap their name on your plastic lunchbox to look reputable. Even some other Service Master franchise owners won't work with this guy and avidly call him a crook.
And now, so do I.