I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.

I have nothing but good things to say about Bryan and Tami and their crew. They weren't the lowest…read morebid, but the wide variety of shingle choices, colors and coatings were better than everyone else. Most places that came in around their price used the cheapest shingles with a shorter warranty period. That coupled with the conversation I had with Bryan sold me. He was knowledgable and seemed to really care about what he does. The roof looks fantastic. They used high quality materials and what I asked for is what I got. Can't say anything better than that. They were on time every morning (much to the teenager's vexation) and cleaned up every day. My driveway was actually cleaner than when they began. They completed the job on time and dead on the budget. I repeat, ON BUDGET. The quote was what they charged me. And to me, that means a lot. Please keep in mind that this is a family business. If they don't call you back straight away they will get back to you as soon as they can. To the review that commented about another roofing company saying they had a bad reputation... They're the competition, probably not an unbiased opinion. Also... We have a structure covering our front porch that always looked like an afterthought. Like it didn't really belong. It was glass and it was always dirty. It was very close to the roof and was clogged with moss and leaves. Bryan and his crew did an excellent job of moving it up, putting plywood down, painting and roofing it. Now it looks like part of the house and I couldn't be happier.

We called for a bid to clean our roof in August 2024. We got the bid quickly and wanted to…read moreschedule. We were made aware it would be a while before they could get out due to other obligations. We were fine with that. The roof was cleaned November 2024, and they did a good job. Come March 2025 we had a leak. It took quite a while to get them out for a fix. Come holiday time 2025 the leak which had been fixed was back, so we called. The person we spoke to said they weren't sure if someone could come out that day. We waited three weeks while water was coming into our living room every time it rained for a call back. We had to hire another roofing company to fix the leak. They fixed it in three days. We still have to fix the water damage. Then we got a text in January 2026 asking if we still needed to have someone fix our leak....seriously?!

I'm very pleased with the service I received with American roofing company…read more.. I have a rental home in Federal Way that needed basic yearly maintenance. The main goal was for them to come out and clear the gutters for my tenants. They went above and beyond taking before and after pictures for me since I was not present. They were able to easily take care of some other home maintenance tasks for me; and from what I've heard from my tenants the gentleman that came out, Ryan, was respectful and professional with his customer service.

I contacted American roof to clean my roof and gutters. Ryan and his team are very professional! I…read moreasked lots of questions making sure they were cleaning the roof the right way instead of using a pressure washer which can ruin roofs. They assured me that wasn't the way they did things and did a used a brush and brushed off the roof. I also had them clean the gutters inside and power washed the faces of the gutters only. They did an impeccable job! They cost to value of service they provides is amazing and you can't better quality than they did especially for the price. Ryan and his team after getting the job done also talked to me about the condition of my roof and told me how good of shape it was and how I wouldn't need a roof cleaning for 3-5 years. This shows his honestly and integrity as a company. I couldn't be more pleased at all! I have recommended this company to friends and family and I have raved about it at work. I hope if someone is on the fence about using this company just know you will not be disappointed in how professional and honest they are! If I ever need any roofing jobs I will be 100% contacting Ryan and his team at American roofing because I couldn't think of a better company to ask for help. Thanks again for cleaning my roof and taking the time to answer my millions of questions!

5/22/2026 - Take ALL your ROOF CHALLENGES, no matter how big (Roof Replacement - what we got) or…read moresmall to IBEX Roof Lacey (360)464-9316. They cover a vast area, so don't think they are too far from you! Following is my written recommendation after they completely replaced my roof in October 2025. Read it carefully and see how wonderful your house will be after they fix or replace it your roof or other services. They were HONEST, RESPECTFUL & VERY FAIR with Pam and I. They are a top quality business. Please tell them that John W Rudolph from Sherwood, Oregon told you about them. @johndolph *** Best Roof Replacement Ever - IBEX Roof "I have just had a wonderful experience, thanks to IBEX Roof Lacey (360)464-9316. The way they provided this outstanding experience is by being one of the best operations I have ever encountered in my 79 years of business and life. My introduction to IBEX was provided by Chris N, and I found him to be a quick study for what we wanted and needed. He inspected the roof thoroughly and provided a very accurate quote for one who is not in possession of x-ray vision. The roof replacement for my home ran flawlessly, thanks to the way they are organized and the quality of the people they employ. They have an extremely talented and very experienced person overseeing the entirety of the job. Jayden S. anticipated most of my questions and because of my insistent questions, he educated me in roof replacement. He was my 'automatic pilot" to fly me through the entire job. I could reach him quickly while the job was progressing. I was impressed by the honesty and accuracy when describing how the job would happen. No surprises is one of my favorite things. I did my due diligence on the quality of the materials they use and their superior workmanship. I was gratified that they provided the top of the industry standards. They went over and above to provide me with the perfect, healthy, long-lasting roof for my modest home with a outstanding warranties included." Thank you, IBEX Roof Lacey, for fulfilling our need for a new roof and living up to all your promises. You made a tough experience very tolerable, and produced an excellent outcome. My roof will last for many decades in top shape, thanks to your diligence. I will be happy to answer any questions the public may have about this experience. Sincerely, John W Rudolph johnandpamala@comcast.net

Nice job! Every thing went nice and smooth from the consultation to work with project manager and…read morethe guys who actually did the roof! I would highly recommend this company!!! Thanks again, Tanya

Hired Patriot Roofing to replace our roof a couple of years ago. (excellent work, great crew)…read more Recently had a tree fall on our house and we had Patriot Roofing back to repair the damage. Again, Super happy with the results. Recently had another company do some work around our house and found that they damaged our recently replaced gutter. I went to Patriot Roofing and spoke to Kevin to find out how much the repair would be. He said he would have a crew come out and replace the gutter, No Charge! Wow! Didn't expect that and was very grateful. Patriot roofing came through again! Highly recommend!!

Scheduling = A, Initial Communications = A, Estimate & Sales approach = D…read more NOTE: I did NOT get a bid or have work done, so rating/recommendation is only a "maybe". I still think it's important for prospective customers to have upfront expectations. I submitted an online request for a free estimate. The office called and set up the appt. On the day of, Jeremy texted to confirm and then when he was en route. He showed up, I explained and showed him a place where a leak occurred and that's what made us decide to replace. We discussed new architectural asphalt shingles. He was then going to go outside, check on the roof and afterwards into the attic from which he'd work an estimate. He said he could then meet with me or schedule the next day to meet, for an hour or even just 45 minutes. I work M-F and said I did not need a "sales pitch", I have some working/DIY knowledge of projects, materials and bidding. He then suggested next week. I declined saying it's not necessary. He said there's no reason then for him to proceed with doing the work if I wasn't going to meet afterwards. I was quite surprised. I said "okay, I'll pass" and he said 'thank you' and left. I've had two full estimates from two OTHER, reputable Roofing companies last week, no sales push. They went on the roof, walked the perimeter, sat in their cars and sent the estimates to my email and phone. Not sure why Patriot INSISTS on a sales meeting! Disappointed.

I highly recommend M&H. They were responsive, came to my…read morehouse and gave an estimate on the same day. I shopped around and got other quotes, they gave me the best price, and couldn't get better with others even after sharing their quote. What I value the most, is that they were the only ones who didn't try to sell me a whole new roof saying while others were trying to scare me.

TLDR: do not hire for anything other than spot repairs for leaking roofs…read more So we hired this company to repair a leak coming down in our garage. Sales person came out for review to make an assessment on what would be involved. In the conversation they offered to clean the roof, I told them there's a lot of moss up there and they said they could easily do that. Oh they cleaned something, just not the whole roof. They got the entire north side of my house covered in caked on globs of dirt. This included everything around there like my A/C exterior fan unit, my trash bins, my shed, my storage lockers and my deck boxes. They left a hose, my hose, on the roof and running all night long until my wife spotted it the next morning. My front hose was also used, I know this because instant of rolling it back up using the roll they just left it all piled up at the corner of my house. Now told them about this, and the person who responds just always says they'll get in touch with their "experts" and let me know. Eventually they came back to finish cleaning the roof and clean up the mess on the side of the house. They came and went then I got home and checked, looked like they took about two seconds to clean some of the side but ran off to their next project. It was in no way clean or even in the condition it was in prior to their work. As for the roof being cleaned and moss control applied, I can't get all the way up on the 2nd floor roof to know but my HVAC company came out to do some other work related to "Smokey cedar smell in air ducts, & they climbed up to the 2x!: floor and took photos. There was no moss control applied on the 2nd floor roof and miss was growing everywhere on the west back side, yes this was the very next day after M&H came. Cleaning and moss control were services we agreed M&H would do.m, but they clearly didn't yet still charged me for it. Oh and that donkey cedar smell? Sawdust in the HVAC exhaust line from roof & vent repairs. So basically the roofing company offered a series of services they never fully executed. I had to hire a different company to complete the gutter work and re-clean the lower & upper roofs and apply moss control up on the 2nd roof. Then I had to clean out my HVAC vents, and I had to wash and scrub the exterior of my house. How are they still in business is beyond me.

Jesus and his crew were great and the quality of work was outstanding. I shopped around and the…read morebids were all over the place, theirs was mid-point but there was something about the level of expertise and kindness I felt from Jesus that made me choose Thurston. Glad I did!

They need to do the job right the first time. My roof still leaks after paying them 1400. In cash.read more