I have an annual inspection of my roof done yearly and had received a preliminary inspection from my existing roofer but they said that they no longer do title roofing/repairs nor did they handle some of my other concerns about the roof. He did state that I had some potential decking rot and a missing tile.
I contacted Top Notch Roofing because I was referred to the company by one of my neighbors in Heathrow who just had is entire roof replaced. Boy that was a mistake. The company was quick to respond to my request and sent someone out to look at the property on 10/19/21.
The technician who arrived at the property took 34 pictures at the time of the inspection and I looked forward to getting a quote. In fairness, I thought she was thorough and I was allowed to airdrop these photos to my cell so that I could understand the bid once I received it. Unfortunately, I had to follow up after several days past (text and telephone) and asked both the technician and owner ( Jason Reynolds) when I might get something in writing. These communication events were on 10/20/21 and I was told that the information would be passed to the office manager on 10/22. I was also told by the owner that he would get with the technician and get something out to me. I thought I'd have have something the next business day. Nothing so I followed up late on 10/22. Each time I was assured that I would receive the bid. My final attempt to obtain a bid was on 10/25 to the technician. I stated that the delays were starting to give me a bad impression of the company and that I needed to have something by the end of business or I had to move on bc my roof was leaking. I was assured that my business was important to them and that I would receive something. Long story short, all I got was more run around I never received a bid or quotation for the scope of work. If they were never going to entertain the business opportunity or decided that the repair wasn't something they would like to pursue, a simple statement thereof would have been sufficient. No reason to B.S. people!
I'm over a week removed from their initial inspection and must find other roofing companies and begin the process all over. I just happen to pull out my Heathrow Living Magazine and there is the company's ad. What is very odd about the owner is that he states in his advertisement that he is a member of Heathrow and Legacy. If so, he should know the clientele and the value of these homes. We're not naïve. When you advertise in a high end community, word of mouth sustains your business with repeat roofing repair jobs and eventually a roof replacement or it can ruin your reputation if you don't meet expectations.
(Edit - missing image/documentation)
For those consumer that have any remaining doubt, I failed to attached a small sample of documentation in my initial review. First, an image pertaining to the text message(s) that I sent to the owner's phone number (a public record in the online listing for the business) on 10/27 and the replies that I received. These were just bf I posted my initial review. You can read the thread and draw your own conclusions.
(Edit - new interaction with business after review was posted)
Now, I'd like to draw your attention to the reply I made in the texts, specifically regarding "living in a tent" (see first attached image). I've attached another image of a Amazon delivery box that I received on 10/28/21 with a tent in it. The company's owner actually sent a tent to my address and called it a gift. Notice the company's name above my address (T Notch). This is unprofessional, being an intentional jerk and amongst other adjectives, a true reflection of the owner's poor decision making.
Any skilled and concerned business owner who is worried about reputation, saving face and reputational damage control NEVER digs a deeper hole for himself by doing something so unimaginable. Not even jokingly!!!! Have you ever had a business spend money and intentionally try to infuriate you more and go out of the way to do so? That's all you need to know about who you might be working with if you choose to do business with this company.
I might add that as an online reviewer, my online character is also important to me and I do have additional documentation, including a 10/27 text from the owner acknowledging that they screwed up and of course my final reply to the business. This text was after I posted my review!!! Should the need arise, I could decide to write another review and attached those images at a later date but I believe that the discerning consumer has a crystal clear idea at this point. While damning, I'll let the business owner decide if he really wants that information published. read more