Good service ... if you can get it…read more We've had Wolf Appliance Repair Services out to work on our Fisher & Paykel dishwashers on two occasions, once 2020 and again in 2025. On the July 2025 call, we requested a follow-up appointment to replace a part that the tech didn't have on his truck, but didn't hear back. I've tried numerous times on and off over the past 9 months to schedule a follow-up service call with them, without success. The owner, Rob Weld, never answers my calls, and won't respond to my voice text messages. I'd try someone else, but unfortunately, there are no other companies in the area that service Fisher & Paykel appliances. I contacted the place where we purchased them (C&D Appliance Studio in Marble Falls), and a very diligent employee there said she'd reach out to Rob on our behalf. He apparently DID answer HER call, and her reply to me was as follows: "I was able to reach Rob with Wolf Appliance Repair. He has asked that you please send him a text, and he will reach out on Monday! This will be his reminder to do so. He wasn't receiving any of your calls or texts because for some reason your number was blocked on his end, and he doesn't know how or why!!! He would very much like to help you." Well, the excuse that my number was blocked was bogus; otherwise, I wouldn't have been able to leave voice or text messages with him. Regardless, I did send him another text, and also called him (no answer, left voice message), and to no surprise, never heard back. I followed up with C&D a few times over the following week, and they couldn't get him to call me either. Finally, they replied with a list of other service repair companies, none of whom work on Fisher & Paykel products. I guess it's no surprise that Wolf Appliance's website doesn't list a phone number or email address. Seems they really don't want to make it easy for you to reach them. I do see their truck in town from time to time, so I can only conclude that they will still provide service to SOME customers. I don't know what it is I did to alienate Mr. Weld, but I suppose that my only recourse at this point will be to replace my dishwasher, since I can't get Wolf to come out and repair it.

Rob and his team have been servicing our appliances since we moved to Kingsland in 2022. From our…read morewasher and dryer to our temperamental ice machine, they get them back up and running same day in most instances. Rob responds almost immediately and usually can have someone out within 24 hours. He recently spent a couple of ours talking us through the complexity of one of our appliances to help us better understand what was going on and options we might consider in the future. They will always be my first call when one of my appliances fails!

I called for service but Rick mentioned that I was out of his service zone. He then proceeded to…read morewalk me through the steps of unclogging a drain from my speed queen front load washer using FaceTime. Everything he recommended helped and I unclogged the drain! I am blown away by Rick's generosity and kindness to help me free of charge and on a whim. I am so grateful for him.

Takes your money and runs. Wouldn t order a part without payment. When he didn t get the check in…read morethe mail within a reasona...more Takes your money and runs. Wouldn t order a part without payment. When he didn t get the check in the mail within a reasonable amount of time, a replacement was sent. He cashed both checks and now won t return phone calls to get the part installed. Not professional; dont waste your time with this guy.

Do not depend on this man! Used this repair service as part of my home warranty. The man took my…read moremoney, ordered the part and NEVER came to install the part. Come to find out the refrigerator was completely fine. Never returend my calls demanding to know where my money or part was. VERY UNPROFESSIONAL!

Never,never use this place! Wanted to give it 0 stars!…read moreElectrolux sent them out to repair my microwave. It took a couple of weeks for him to come out. He found the problem and promised to order the parts, which he said would take a couple of more weeks, and said he would call to set up a time to come do the repairs. Never heard from him; he never returned my phone calls! After 6 weeks of no microwave, I called another place. They knew him! Apparently, this is his standard M.O.!

Don't even think about using this place! Whirlpool sent them out to fix my washing machine. They…read morecame out the following week, diagnosed the problem and said they would order the part(a timer). They were supposed to come back the following week. After many unanswered phone calls, they finally answered and told me that the part had not been ordered, said they would order it and be back the next week. The next week after more unanswered calls, they told me the part had not been ordered again!! Now after two weeks with no washing machine, Whirlpool had to start all over and set up service using someone else. How do you stay in business if you show up once, don't order the part, never return phone calls, never answer your business phone, never answer your cell phone and don't seem to care if you just don't show up at all!! Out of all of the in-home service I have had done in 25 years, this is by far the worst . Just find someone else...Whirlpool said they were being removed from their call list. Thanks a bunch for wasting my time!!!!!!!!

Kyle and his team were always respectful. They did the job right the first time and their rates…read morewere good. I would use them again. Mary Lutmer, Kingsland

I do not recommend that anyone use their services. I used MF Heating & Air for many years and had…read moregreat service. They installed a brand new Carrier unit in my house 5 years ago and I've had them come out annually to service it. Recently they changed ownership and when I started having issues with the unit they installed they refused to help me get it fixed even though I offered to pay for it. They were Extremely rude and told me to call the old owner and deal with him. Worst experience I've had with a local Marble Falls business!!

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.