As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the South, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat.
It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter.
Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability.
Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves.
Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need.
Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat. read more