Terrible. They tell you devices are free and then charge you a monthly service fee. Then once you…read moreget your bill and return these "free" devices, they tell you you can't return it bc it's outside of the return policy. Charging me a restocking fee for something I didn't even open...crazy

I have had thE worst luck with T-Mobile including at this store…read more I had a feeling they were trying to placate me "if this doesn't work come back" type of nonesense. I will never again purchase this service/plan. Not in the US, nor online, nor ANYWHERE in the world. I will instead pay a flat roaming fee charge to my internet provider at home. Based on most of the reviews for T-Mobile on Yelp, this is not a stellar choice. I had to rely entirely on the hotel WiFi during our trip. Damn shame.

We went to the location over two different times while trying to decide if we would switch. The…read morefirst time we worked with Luis and the second time we worked with Alejandro and Michael. Both times the staff we patient, knowledgeable, and did not push any sales. In fact they were very transparent when they thought an upgraded items was or was not warranted. They worked hard (I'm talking hours) to ensure we got the best deal and they got a new customer (family plan) out of it. The second time we went was on Black Friday, without an appointment. We walked in and were immediately welcomed by the staff and within two minutes were being helped. Like I said (due to our complicated situation of meeting two family plans from two different companies) we were there for several hours. However they never got annoyed and we got to see how fast they helped the crazy lines that were forming. I was quite impressed and would highly recommend that location (and the staff we worked with directly) to anyone who asked. If they handled Black Friday like that, I feel they would be more than equipped to help on a random Tuesday to anyone else!

DO NOT SWITCH TO VERIZON!!…read more No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON.

Overcharged & Humiliated -- Seniors, Stay Away!…read more Review: My mom (late 60s) was charged $100 incorrectly during a purchase at this location. When she politely pointed it out and asked for a refund, the employee on duty refused to correct the error, stood over her in a threatening way, and told her he was going to call 911 to trespass her out of the store -- instead of doing basic customer service. She left shaken and embarrassed, and later that day she fell and injured herself because she was so upset. I went back the next day to get this sorted and asked to speak privately with the manager on duty. He shrugged, said he "already knew what happened," refused to review the security footage, and would not contact the other customer for clarification. No attempt to refund her, no compassion, zero accountability -- just dismissal. This wasn't a misunderstanding that they tried to fix. It was arrogance, intimidation, and outright negligence toward an elderly customer. If you enjoy gaslighting, being talked down to, and leaving the store with less money than you walked in with -- this is your spot. Otherwise, run the other way. DO NOT USE THIS LOCATION!! BEWARE OF SCAMMERS!!!

I'm here to pay my phone bill I called before I came in and asked if they are accepting cash for…read morephone bills and they said yes come in little did they know I was next door at donut shop 2seconds away I walk in to pay my bill cash and they tell me there systems are down and they are busy so I gotta wait for idk what , now there telling me there not accepting cash , I'm TELLN you these dumb ass people think there smart n they are dumb asf

I was unable to get my computer to turn on and took it to CPR. They had it running in 5 minutes and…read moredidn't charge me anything. I am very appreciative of their quick service and help in getting my computer on-line.

Don't go here they will mess up ur phone . They gave me my phone with no screen because I asked for…read morea refund

Brian Herrera knows how to sale a phone. Great communication and great skills. Thanks for him I got…read moremyself a good deal with cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Phoenix store today.

MJ is the BEST! My phone screen was lifting after I attempted to remove the screen protector. I was…read moresure I needed to buy an entirely new phone. I woke up early to begin my search. I went to the nearest Metro phone store and was told they don't repair screens. The rep was eager to sell me a phone for over $200. I decided to wait but then I drove to the shopping center directly across the street. I went inside and explained my issue. MJ looked up my serial number on my phone and said he could fix it. In only 1 hour later my phone was like a brand new phone. Thank you MJ for helping me save money and my phone.

Rates have not risen within the last 20 yrs. I've been with them. 1 thing. If your bill is not paid…read moreon due date...your service WILL be cut off for certain, no question.

The staff is incompetent. They do whatever they want, adding or removing accounts without your…read moreauthorization. They lie to you, telling you they have free promotions, and then end up charging you for those promotions. I'm investigating how I can report them to the consumer protection agency in the state. Because they're stealing from you without you even knowing it. And when you go to complain, they play dumb, just saying "that's what the system shows," etc. I spoke with the manager, and he doesn't care about your situation. He pretends to help but doesn't solve the problem; he only gives you options that create other problems. Because you have to go back and practically yell in his face about how stupid they are. They're useless, completely incompetent.

Great customer service!! We bought our phones today and were having trouble setting up our phones…read moreand had to come back into the store and both the staff were really cool about helping us, especially Jocelyn!! She was super patient and professional with all our questions. I do wish they would update their phone number. We almost didn't go there today because the number isn't working. Had to take off one star for bad phone number.

Rick is amazing and very patiently helped with all our phone needs. I highly recommend this store…read moreto anyone looking for wonderful service.

In an attempt to have a promotion properly applied to my bill. I ended up with another, incorrect…read morecharge on my bill and to make matters worse, only specific people, who never are in this store are able to correct the charge. I have been told repeatedly that either the manager or the supposed reviewer will be calling. It has been 3 weeks and still no resolution or response. Also, the phone number listed doesn't work. Seems pretty ironic that a company that deals with phones has no phone in the office. This kind of terrible business practice is enough to make a person switch carriers

Whole room smelled of feces. Karla would not speak to the authorized user on the account and was…read morevery passive aggressive. We had receipts from 12/14 for trade in. She refused to answer any of our questions and when we asked her name, she told us we needed to leave and tried to only give us back one of the two phones. When we asked for the second phone back she rolled her eyes at us. I asked for the store number and she replied "google it." The poor guy was new and tried to give me the phone number and suite number because he didn't know what I meant by AT&T store number. We went to a different store and told them and the manager called that store and Karla lied and told them we were past our 30 day mark and that she accessed the account (without asking for ID?)